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 TitleDate AddedCompany
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper Top 10 DMVs for Easier SQL Server Monitoring2009-10-21 Quest Software
  Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable DMVs, and how to use them.
    Learn about the DMVs that can help you:
  • Gain greater insight into your SQL Servers
  • Improve the performance of your databases and their indexes
  • See exactly what users are doing to your SQL instances
Take the mystery out of DMVs, and learn how they can best benefit you. Watch this on-demand webcast today.

Tags: Enterprise Planning, Enterprise Planning, Data Infrastructure, IT Budgeting		   
whitepaper Promoting Growth through Incentive Compensation Management2009-10-13 Varicent
  Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.

Tags: Customer Management, Customer Management, Customer Management, Business Functions		   
whitepaper Video Whitepaper: Enabling Agile and Intelligent Businesses2009-10-12 Oracle
  Watch the free, on-demand video whitepaper to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades. Watch Now!

Tags: Enterprise Planning, Enterprise Planning, IT Budgeting, Workflow Management		   
whitepaper Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets2009-10-02 Aster Data
  A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of analyzing petabyte scale data, Google pioneered a software framework called MapReduce for high speed processing of large amounts of both structured and unstructured data. This white paper examines a data analytics tool that brings together the expressive flexibility and performance of the MapReduce framework with the rich functionality and familiarity of ordinary SQL, enabling developers and analysts to do more with business data.

Tags: Customer Management, Enterprise Planning, Data Tools, Business Functions		   
whitepaper Beyond Reporting: Requirements for Large-Scale Analytics2009-10-02 Aster Data
  As organizations seek to gain greater value from their data warehousing investments, they invariably look to push the envelope of their front-end environment and supplement reporting with more powerful analytics. Providing adequate support for the analysts and analytic applications is challenging. This white paper provides a comparison of basic reporting vs analytics; an overview of the components, benefits and challenges of analytical tools; the technology requirements for analytical platforms; and four best practices to implement when optimizing your analytics environment.

Tags: Customer Management, Data Tools, Data Tools, Business Functions		   
whitepaper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace2009-10-01 Citrix Online
  Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Tags: Customer Management, Data Tools, Internet and Web, Business Functions		   
whitepaper Selling Smarter in 2009 and Beyond with Remote Selling2009-10-01 Citrix Online
  Discover how to increase sales efficiency and productivity with fewer resources.

This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. From customer prospecting to retention, online meetings can enable instant product demos, ad hoc contract collaboration, product training and much more.

Tags: Enterprise Planning, Customer Management, Business Functions, Office Suites		   
whitepaper 5 Essential Strategies for Making the Right First Impression2009-10-01 Citrix Online
  It's no easy task securing the full attention of decision makers, even for just a few minutes.

This new eBook identifies 5 essential strategies for creating highly effective initial meetings that ultimately lead to sales success.

Tags: Internet and Web, Customer Management, Customer Management, Business Functions		   
whitepaper Personalised Banking Services With Microsoft Dynamics CRM2009-09-24 Microsoft
  Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales campaigns. The system increases the efficiency of more than a thousand employees and also provides support to managers in monitoring performance and in motivation.

Tags: Enterprise Planning