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 TitleDate AddedCompany
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper Challenging the economic downturn2009-11-01 Vodafone
  HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn

Tags: Customer Management, Customer Management, Customer Management		   
whitepaper CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?2009-10-22 R3Now.com
  Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation there is evidence to suggest that some companies see some limited benefit from their CRM implementations, but overall they are not happy.

Tags: Enterprise Planning		   
whitepaper Top 10 DMVs for Easier SQL Server Monitoring2009-10-21 Quest Software
  Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable DMVs, and how to use them.
    Learn about the DMVs that can help you:
  • Gain greater insight into your SQL Servers
  • Improve the performance of your databases and their indexes
  • See exactly what users are doing to your SQL instances
Take the mystery out of DMVs, and learn how they can best benefit you. Watch this on-demand webcast today.

Tags: Enterprise Planning, Enterprise Planning, Data Infrastructure, IT Budgeting		   
whitepaper Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration2009-10-16 Microsoft
  Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the first time". Once the vessels' turbochargers are serviced, they should not require another servicing until two years' time. To achieve this, Tru-Marine's entire value chain from its spares warehousing, turbocharger repairs and eventually customer delivery, has to be tightly integrated to run like clockwork. After several proof of concept exercises, Tru-Marine chose Microsoft Dynamics NAV and Microsoft Dynamics CRM to empower its business.

Tags: Enterprise Planning		   
whitepaper Promoting Growth through Incentive Compensation Management2009-10-13 Varicent
  Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.

Tags: Customer Management, Customer Management, Customer Management, Business Functions		   
whitepaper Video Whitepaper: Enabling Agile and Intelligent Businesses2009-10-12 Oracle
  Watch the free, on-demand video whitepaper to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades. Watch Now!

Tags: Enterprise Planning, Enterprise Planning, IT Budgeting, Workflow Management		   
whitepaper Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets2009-10-02 Aster Data
  A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of analyzing petabyte scale data, Google pioneered a software framework called MapReduce for high speed processing of large amounts of both structured and unstructured data. This white paper examines a data analytics tool that brings together the expressive flexibility and performance of the MapReduce framework with the rich functionality and familiarity of ordinary SQL, enabling developers and analysts to do more with business data.

Tags: Customer Management, Enterprise Planning, Data Tools, Business Functions		   
whitepaper Beyond Reporting: Requirements for Large-Scale Analytics2009-10-02 Aster Data
  As organizations seek to gain greater value from their data warehousing investments, they invariably look to push the envelope of their front-end environment and supplement reporting with more powerful analytics. Providing adequate support for the analysts and analytic applications is challenging. This white paper provides a comparison of basic reporting vs analytics; an overview of the components, benefits and challenges of analytical tools; the technology requirements for analytical platforms; and four best practices to implement when optimizing your analytics environment.

Tags: Customer Management, Data Tools, Data Tools, Business Functions		   
whitepaper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace2009-10-01 Citrix Online
  Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Tags: Customer Management, Data Tools, Internet and Web, Business Functions