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 TitleDate AddedCompany
whitepaper Volume Activation Operations Guide2009-06-01 Microsoft
  Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have deployed Volume Activation in their organization's environment.

Tags: Customer Management, Enterprise Planning, Business Functions		   
whitepaper Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions2009-05-25 Microsoft
  Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management (CRM) solutions based on Microsoft Dynamics CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has experienced year-over-year revenue growth of at least 100 percent for the past two years. Through CRM projects, Inetium helps customers differentiate themselves and present a unified image to their own customers. For instance, Inetium helped IGH Solutions, a large specialty printer, migrate from SalesForce.com to Microsoft Dynamics CRM. As a result, IGH Solutions has reduced costs, increased visibility into customer-related information, and improved its internal communication and collaboration.

Tags: Customer Management		   
whitepaper Coating Excellence International - Manuafacturer Gains Real-Time Production Data, Reduces Licensing Costs by 15 Percent2009-05-21 Microsoft
  Coating Excellence International (CEI) manufactures high-quality, flexible-packaging products using environmentally friendly practices. To continue to enhance its quality and efficiency, CEI needed to provide its shop-floor operators and business decision makers with real-time production metrics and analysis tools in a solution that was quick to deploy and easy to manage with limited resources. It upgraded to Microsoft Dynamics® AX 4.0, Microsoft® SQL Server® 2005, and Microsoft SQL Server 2008 Reporting Services, deployed Microsoft Dynamics CRM 4.0, and integrated those with its shop-floor application. As a result CEI enhanced its decision making and customer management tools. And by signing a Microsoft Volume Licensing Enterprise Agreement, it cut software license acquisition and management costs, set a predictable licensing cost per desktop, and gained Software Assurance benefits.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, Data Tools		   
whitepaper How to Select a SaaS Vendor2009-05-15 HyperOffice
  This whitepaper has been created to assist a vast number of SMBs, who do not have much experience with SaaS with the purchase decision. Companies looking to adopt SaaS have to be cautious, as the rules for old on premise software purchase don't apply. New rigorous criteria need be applied.

Tags: Workflow Management, Enterprise Planning, Workflow Management		   
whitepaper Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention2009-05-06 Microsoft
  Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world, including the Arabian Peninsula. After introducing consumer banking services in the United Arab Emirates, a system was needed to track and resolve both complaints and sales leads in a timely manner. To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Since deploying it, customer service has improved markedly while the sales process has been structured and standardized for success.

Tags: Customer Management, Enterprise Planning, Financial Services, Financial Services		   
whitepaper Seven Tips for Profiting from Lean Times with CRM - Oracle2009-05-05 Oracle
  Long before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This Oracle whitepaper offers seven tips for leveraging customer relationship management (CRM) processes to boost your sales operation during lean economic times

Tags: Customer Management, Data Infrastructure, Business Functions, IT Budgeting		   
whitepaper Celenia Software Case Study2009-05-01 Microsoft
  When project complexities and emerging business opportunities outstrip the internal resources of Microsoft Dynamics® partners, they need to be able to access additional consultant and technical expertise strategically and cost effectively. Microsoft® Gold Certified Partner Celenia Software meets this critical need, providing consultation, upgrade support, and custom development services to Microsoft Dynamics partners worldwide. The company's business and technology experts assist Microsoft Dynamics partners at every phase of customer engagement—from presales through implementation and support, including custom software development. With help from Celenia Software, Microsoft Dynamics partners, such as Team Technology, Price Data Systems, and Bottomline Technologies have won new business, increased efficiency, and strengthened customer retention.

Tags: Enterprise Planning, Enterprise Planning, Customer Management, Data Tools		   
whitepaper Rodgers and Hammerstein Organization Case Study2009-05-01 Microsoft
  The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented writers. The company implemented Microsoft Dynamics® AX in 2006 to gain complete control and visibility over its licensing and business operations. More recently, the company wanted to give employees quick and easy access to the information they need to perform their jobs more efficiently. R&H enrolled in the Microsoft® Technology Adoption Program and became one of the first companies in the world to implement Microsoft Dynamics AX 2009. Now, employees throughout the organization have almost instant access to company information tailored to their specific roles. Employees spend less time tracking tasks and more time efficiently serving customers.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, Data Tools		   
whitepaper Convergence 2009 - The Power of Possibilities2009-05-01 Microsoft
  In today's difficult economic environment, there has never been more value in Microsoft Dynamics ®. This video is geared toward helping users understand how Microsoft Dynamics solutions increase visibility into operations and maximize efficiencies by documenting how a few companies implemented it.

Tags: Enterprise Planning, Enterprise Planning, Customer Management, Data Tools		   
whitepaper Familiar Tools Help Sales Team Drive Adoption, Centralize Critical Sales Information2009-05-01 Microsoft
  Alberici is a general contractor based in St. Louis, Missouri, that generates U.S.$1.13 billion in revenue a year. Across 11 company divisions, sales staff managed customer and sales information on an individual level by using a combination of spreadsheets and e-mail, and then entering the data into a CRM system. To centralize this information and gain business insight, Alberici teamed with Microsoft Gold Certified Partner Quilogy and implemented Microsoft Dynamics CRM. By enabling sales staff to record customer and associated sales information through the familiar Microsoft Office Outlook interface, Alberici has driven adoption and more effectively captured and centralized key sales information.

Tags: Enterprise Planning, Business Functions