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 TitleDate AddedCompany
whitepaper Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent2008-04-18 Microsoft
  For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the candidates. Devine Capital had relied on Microsoft Office Outlook and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.

Tags: Email		   
whitepaper Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities2008-04-18 Microsoft
  At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable system introduced costly errors, plus the system lacked vital features The Norris Group needed. After the company brought the data in house, the database progressively degraded and crashed. Chunks of data the company had painstakingly collected over 10 years were lost. That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. Since migrating to the new solution, marketers have eliminated direct mail to 75 percent of the company's least profitable contacts.

Tags: Database Management		   
whitepaper Hosting Webcast Series: Hosting Opportunities With CRM 4.02008-04-17 Microsoft Tips
  The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.   
whitepaper Teachers Association Turns to Centralized Data Repository to Improve Member Service2008-04-16 Microsoft Tips
  The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena, insurance, and education-oriented publications. The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics CRM.

Tags: Business Management		   
whitepaper Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage2008-04-15 Microsoft
  As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also network to identify, interview, and place quality employees. Interviewing and networking generate large amounts of data, which was stored using manually-intensive systems. After an extensive search for a solution, it chose to implement Microsoft Dynamics CRM Online.   
whitepaper CH2M HILL Optimizes Business Development Performance With New CRM Solution2008-04-15 Microsoft
  CH2M HILL's multiple CRM and home-grown opportunity-tracking systems resulted in diverse, disconnected applications for supporting business development. These islands of data drove redundant data entry and data inconsistency, and could not provide a single, enterprise-level view for managing strategic pursuits/accounts. Management engaged technology research firm Gartner Consulting to discuss CRM needs and objectives, and to get suggestions about potential vendor solutions. CH2M HILL's selection committee narrowed the choices to four vendors and ultimately selected Microsoft Dynamics CRM.

Tags: Business Management		   
whitepaper NBA Basketball Team Scores With Sales Force Automation Tool2008-04-11 Microsoft
  The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports, concerts, and family events to promote, the firm has developed an extensive list of customers and prospects. Advertising revenues exist for each of these events. As the team's legacy Onyx CRM implementation neared its end of life, managers compared three alternatives to replace it. They chose Microsoft Dynamics CRM for its ease of use, adaptability, and scalability as well as its ability to increase efficiency.

Tags: Sales Force Automation		   
whitepaper TechNet Webcast: Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications (Level 200)2008-04-04 Microsoft Tips
  The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship Management (CRM), Field Force Automation (FFA), and Sales Force Automation (SFA), to the organization's mobile workers and provides robust security and centralized management, while helping lower costs.

Tags: Sales Force Automation, Mobile - Wireless Communications		   
whitepaper La Caja Improves Visibility Into Business Processes With an Integrated IT Platform2008-04-01 Oracle
  La Caja has the most assets of any business in the Argentine insurance market. When the present shareholders of La Caja took control of the company in 1994, the insurance market had been opened to intense competition due to the lack of previous development of this market, as well as the stable economic conditions in the country. These conditions required La Caja to adopt a solid business strategy, including the implementation of robust applications and technological solutions that could support this important commercial growth. The company selected Oracle because of its industry leading databases and development tools. The implementation of the integrated Oracle E-Business Suite allowed users to conduct work through any of the service channels in a totally transparent way.

Tags: ERP, Database Applications		   
whitepaper Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches2008-04-01 Oracle
  In 2007, Afianzadora Aserta and Afianzadora Insurgentes joined forces to form Grupo Financiero Aserta. Grupo Financiero Aserta wanted to integrate information in a solid IT infrastructure to provide visibility throughout the organization and automate administrative processes to increase the company's competitiveness and productivity. The challenge was to centralize bond underwriting to achieve operating efficiency in authorizing bonds. The company implemented a Customer Relationship Management (CRM) application structure, enhancing information visibility throughout all 27 branches as well as integrated critical business functions, improving administrative processes while increasing the company's productivity by 5% in 18 months.

Tags: Business Management