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 TitleDate AddedCompany
whitepaper SAP Safe Passage Through Uncertain Times Webcast - mySAP Customer Relationship Management0000-00-00 SAP
  In this webcast, the viewer will discover how mySAP Customer Relationship Management (mySAP CRM) enables a safe, reliable, customer-centric solution that delivers value to each customer. The viewer will also learn about the offering from SAP that provides safe passage to companies grappling with the uncertainties arising from Siebel's pending acquisition by Oracle Corporation and the resulting challenges these customers may face.

Tags: CRM Software		   
whitepaper CRM's Secret Sauce: Everything You Need to Know About CRM0000-00-00 RealMarket
  Ah CRM...So much investment, so little return. Even today, a great divide exists between the promise and the benefit of CRM. Why? The answer is a paradox of simplicity and complexity - that is, the straightforward desire for customer satisfaction, loyalty and retention against an unyielding realization that not all customers act the same. Nor are all customers valued equally. This webcast is the first in a series on a single strategic focus and metric that can catapult an organization to the next level of revenue growth and profitability.   
whitepaper The Last Mile in CRM Analytics: Optimizing the Customer Experience in Real Time0000-00-00 RealMarket
  While large organizations have invested millions in customer relationship management software and analytics, a tremendous gap still exists between companies' ability to listen to customer needs and their ability to respond appropriately at the moment of interaction. In this webcast, the viewer will learn how applying real-time predictive analytics to existing customer processes can help bridge this critical gap. By bridging the operational and analytical worlds of customer management, a person will learn how real-time predictive analytics operationalizes underutilized customer insights and business logic to deliver real-time decisions.

Tags: CRM Software		   
whitepaper Understanding the Voice of the Customer0000-00-00 RealMarket
  A lot has been said about listening to the voice of the customer to ensure that the business is delivering quality service. But what about understanding that voice? This webcast discusses how call recordings can contain a wealth of information that go beyond simply gathering data for quality monitoring. The webcast will show how mining recordings for deeper trending and analysis can deliver cost saving process improvement opportunities or uncover sales and marketing trends that can spur business growth. The webcast will deliver practical tips for customer service organizations to begin leveraging the data within customer calls for strategic business initiatives that can be felt throughout the organization.

Tags: CRM Software		   
whitepaper Web Surveys: A Dying Breed?0000-00-00 Perseus Development
  Unlike traditional focus group, paper and phone-based market research, web surveys provide a rapid, yet detailed account of audience perceptions, opinions, and preferences. Today, Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions enabling organizations to identify employee, customer and partner needs, enhance customer service initiatives, improve loyalty, maximize satisfaction and optimize business growth. This webcast explains why Enterprise Feedback Management solutions are starting to replace traditional web surveys.

Tags: CRM Software		   
whitepaper Building a Single 360° Customer View in the Shortest Possible Time0000-00-00 DataLever
  Clean, synchronized, high quality customer data is the fuel that drives CRM success. The challenge is to arrive at a single 360° customer view. However, expecting IT to execute a business solution will frustrate all parties involved. DataLever enables the business user to solve the toughest data challenges. This webinar will discuss these issues.

Tags: CRM Software		   
whitepaper A Deep Dive Into Sugar Suite 4.50000-00-00 SugarCRM
  SugarCRM continues to innovate with its upcoming product release - Sugar Suite 4.5. This webcast reveals the new features and enhancements of this upcoming release, including improvements in forecasting and usability, studio enhancements and new data merge capabilities, internationalization and increased compatibility with Microsoft Server products.   
whitepaper Open Source Applications in the Enterprise0000-00-00 SugarCRM
  Is open source ready for primetime? This webcast explores how Commercial Open Source is challenging and changing the enterprise software market. Through the webcast, the viewer will understand how open source technologies are being leveraged by companies both large and small.

Tags: Linux - Open Source		   
whitepaper Reliability and Scale-Out With SugarCRM and MySQL0000-00-00 SugarCRM
  This webcast discusses best practices for running and scaling SugarCRM on the MySQL database based on the thousands of such implementations worldwide. The webcast provides insights on SugarCRM's On-Demand infrastructure. This webcast also discusses the State of Oregon's implementation of SugarCRM and MySQL, the decision to manage SugarCRM on an appliance; the difference between managing open source and proprietary technologies; and customer recommendations.

Tags: Database Management		   
whitepaper Improving Sales Effectiveness With Commercial Open Source CRM0000-00-00 SugarCRM
  In this webcast, industry leaders discuss the current and future trends in sales effectiveness, explain the business and technical benefits of open source business applications, and answer questions from the audience about how to increase sales performance with Commercial Open Source CRM.

Tags: Linux - Open Source		   


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