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 TitleDate AddedCompany
whitepaper Power Programming With SugarCRM & MySQL: How to Optimize SugarCRM With MySQL0000-00-00 SugarCRM
  This webcast discusses best practices for ensuring optimal performance of a person's SugarCRM/MySQL implementation, including clustering, performance tuning, scalability testing, and configuration.

Tags: Database Management, Best Practices		   
whitepaper Sugar Network and What's New in Sugar 4.20000-00-00 SugarCRM
  This webcast presents an overview of Sugar Network - a comprehensive set of training, Microsoft extensions and support for Sugar Open Source deployments - and discusses what's new in Sugar Suite 4.2.   
whitepaper Turn Customer Feedback Into Actionable Insight and Profits: Enhance Customer Relationships Through Enterprise Feedback Management0000-00-00 SPSS
  Virtually all organizations collect some form of customer feedback, whether through individual surveys or regular customer interactions. But how many actually use it to improve their customer interactions? By some estimates, only a fraction - less than 10% Enterprise Feedback Management (EFM) is enabling organizations to transform the attitudinal data they collect from all customer touch points and make it a continuous source of insight, increasing customer satisfaction?and profits. This webcast will explain how to take customer relationships to the next level with enterprise feedback management.

Tags: CRM Software		   
whitepaper On-Demand Service Hosting0000-00-00 KANA
  For many companies, On-Demand customer service hosting is proving to be a more flexible, cost-effective way to deliver service to customers. This webinar is about On-Demand, or hosted, CRM solutions - the growing alternative to in-house hardware and software.

Tags: CRM Software		   
whitepaper Great Expectations: Self-Service Success Can Happen0000-00-00 RightNow Technologies
  Web Self-Service channels anticipate the most growth over the next two years. Live Agent Calls will decline by an average of 18% over the same time period. The benefits of Self-Service include improved customer loyalty, cost savings, and increased revenue. So why are so many companies still not taking full advantage of the power of self-service? This webcast explains how to leverage self-service for a great customer experience.

Tags: Call Center - Contact, CRM Software		   
whitepaper Formulating the Right Response in the Contact Center0000-00-00 InQuira
  Process improvement can optimize the use and allocation of resources, but has limits in the ability to achieve maximum cost efficiencies. Technology adoption, on the other hand, offers the potential to dramatically lower costs through automation of product production and service delivery therefore reducing the need for costly labor. This webcast will explain how to achieve optimal cost efficiency for service transactions in the organization; understand and meet customers' needs; balance cost efficient service delivery with effective problem resolution; accelerate the time to service resolution; and automate the service transaction process.

Tags: Call Center - Contact, CRM Software		   
whitepaper Moving From Tactical SFA to Strategic CRM0000-00-00 Oracle
  This webcast explains how to get rid of sales bottlenecks and close more deals, faster; analyze sales information and see buying trends over time; track the lead life cycle from marketing campaign to the closed sale; and avoid the most common mistakes organizations make when moving to CRM.   
whitepaper Communication Breakdown0000-00-00 UCN
  This webcast shows how UCN and RiverStar deliver a complete, customer interaction solution that reduces transfers and agent talk time, while creating a more consistent customer contact experience. The answer lies in structured, step-by-step script presentation to the agent and drop-down menus for capturing information.

Tags: Call Center - Contact, CRM Software		   
whitepaper Driving Both Cost Efficiency & Revenue in Customer Service0000-00-00 RightNow Technologies
  More and more, customer support organizations must attempt to serve two masters. They're expected to serve customers better, faster, cheaper - and make more money in the process. While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have yet to find a balance between cost efficiency and revenue generation. This webcast discusses five tried and true strategies for cutting service costs while contributing to the top line.

Tags: CRM Software		   
whitepaper Redefining CRM - Announcing Microsoft Dynamics CRM 3.00000-00-00 Microsoft
  This webcast explains how to overcome poor user adoption, the number one reason for CRM failure, and turn the odds in a person's favor; how to get what a person wants through hosted or on-premise solutions, without the usual sacrifices; how to leverage existing investments and expertise to lower Total Cost of Ownership; how to recognize and overcome the typical application integration pitfalls; how to find the right amount of customization to help put more effort into doing what a person does best - providing a unique service to customers; and how business can think big, start small and grow quickly.   


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