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 TitleDate AddedCompany
whitepaper Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution2009-11-20 Microsoft
  To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact management system with an easy-to-use customer relationship management system built on a flexible, scalable platform. After evaluating a number of packaged solutions, Plante Moran chose Microsoft Dynamics CRM based on its intuitive interface, powerful built-in toolset, and integration with line-of-business systems and productivity applications. Microsoft Gold Certified Partner Ascentium helped Plante Moran tailor the solution to automate key business functions, such as its client acceptance process. Since deploying the solution to 1,600 consultants, Plante Moran has strengthened its business development efforts and gained the agility to pursue strategic growth initiatives.

Tags: Business Functions		   
whitepaper Powerful Application Framework Saves Legal Software Maker $2 Million2009-11-17 Microsoft
  Client Profiles saw an opportunity to develop legal practice management software that was easier to use than established solutions from Lexis-Nexis and Thomson Reuters. The company built a solution that takes advantage of the integration between Microsoft Dynamics CRM and Microsoft Office Outlook to automate common tasks, such as retrieving new contacts for archival in a shared marketing database. To meet project goals, including rapid time-to-market, Client Profiles capitalized on the flexibility of xRM, the business application framework that underpins Microsoft Dynamics CRM. Developers accessed prebuilt workflow components and reporting services available through xRM to quickly infuse CRM4Legal with features that benefit multiple roles within any law firm. With xRM, Client Profiles dramatically reduced development time and achieved an estimated cost savings of U.S.$2 million.

Tags: Software Development Tools		   
whitepaper Firm Taps Application Framework to Rapidly Build Insurance Industry Solution2009-11-16 Microsoft
  CSSI specializes in creating software to help companies with an insurance business model streamline and automate core business processes. The company sought to infuse its existing VUE Compensation Management application with relational capabilities. After researching several packaged customer relationship management solutions and evaluating the cost of building the solution in-house, CSSI opted to take advantage of xRM, the application development platform that underpins Microsoft Dynamics CRM. Capitalizing on the built-in components and native extensibility offered through the xRM platform, CSSI built its VUE IncentivePoint solution in four months - 70 percent faster than originally projected.

Tags: Software Development Tools		   
whitepaper Software Builder Guides Tour Operators to Success With Hosted Solution2009-11-16 Microsoft
  Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Peak 15 sought a development platform on which to build a Software-as-a-Service version (SaaS) of its offering, it evaluated solutions from Microsoft and Salesforce.com based on scalability, flexibility, and customer relationship management capabilities. Peak 15 chose the xRM business application framework that underlies Microsoft Dynamics CRM because of its superior technical flexibility and solutions-focused business model. The company was able to build more functionality into its SaaS solution faster by using xRM resources. Now, Peak 15 customers have an excellent hosted solution that can easily be customized to fit their unique integration and business process requirements.

Tags: Enterprise Planning		   
whitepaper Business School Improves Top-Line Growth With xRM-Based Custom Applications2009-11-11 Microsoft
  Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a Microsoft Gold Certified Partner, the school turned to Microsoft Dynamics CRM and its underlying development platform, xRM, to accelerate the creation of integrated solutions that track communications and automate workflow processes. Consolidating data sources and automating processes frees school staff to cultivate closer relationships with constituents, which ultimately contributes to increased revenue, overall business agility, and the school's reputation for progressive, global leadership.

Tags: Workflow Management		   
whitepaper RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM2009-11-03 Microsoft
  RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking to automate the tracking and targeting of potential RE/MAX franchisee candidates. Working with Microsoft Gold Certified Partner, Brodie Computes Inc., RE/MAX Ontario-Atlantic developed and deployed a custom CRM solution based on Microsoft Dynamics CRM. The Microsoft CRM solution allowed RE/MAX Ontario-Atlantic to standardize processes and improve support for their Franchise Sales and Development departments. Today, Microsoft CRM delivers deeper business insight into broker and agent prospects, helping head office staff make more informed business decisions.   
whitepaper Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM2009-11-03 Microsoft
  Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management (CRM) solution helps to develop a foundation for user information that more easily integrates with existing business systems. The Windows-based solution allows the municipality to enhance information access, deliver deeper business insight and meet its goals to serve its citizens more efficiently and effectively.

Tags: Customer Management		   
whitepaper Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution2009-11-01 Oracle
  Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and cell phones. The challenge was to automate paper-based, service-chain processes to reduce paper consumption and improve efficiency and quality of service to customers. Ingersoll Rand deployed an Oracle-based customer center order management solution - integrating Ingersoll Rand's legacy Oracle Enterprise Resource Planning (ERP) solution with Oracle's Siebel Customer Relationship Management (CRM) applications to improve usability, reduce processing times, maintain flexibility, and decrease total cost of ownership.

Tags: Enterprise Planning		   
whitepaper Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives2009-11-01 Oracle
  Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The challenge was to implement a Customer Relationship Management (CRM) system that would integrate with the existing enterprise resource planning system and streamline vendor management. Harvard Pilgrim Health Care, Inc. implemented Oracle E-Business Suite applications for CRM to replace home-grown, disparate applications, and provide a complete, integrated view of the customer and provided sales, service, and accounting with a consistent and accurate view of customers, driving more informed and integrated support and sales initiatives.

Tags: Customer Management, Business Functions		   
whitepaper BlueCross BlueShield of North Carolina Improves Service to Members and Applicants2009-11-01 Oracle
  Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster turnaround on prospective members' applications for insurance. The challenge was to empower the company's 800 call center agents with accessible data to ensure rapid responses to member inquiries. BCBSNC implemented Oracle's Siebel CRM to provide a unified solution for managing customer interactions and to ensure a consistent experience across communication channels and developed a "Buy Online" tool based on Siebel to provide potential customers with an instant rate quote and then allow them to purchase insurance online.

Tags: Customer Management