CRM Software - IT Library : ZDNet Asia

Case Studies

Vendor Webcast

Show all content

Title Date Added Company

Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM 2008-01-01 Microsoft

Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked with identifying best-fit partners and managing them through the recruitment life cycle. However, the groups lacked a standardized process and toolset to handle such a task. With aspirations to achieve one centralized solution and gain visibility and reporting at a global level, the groups turned to Microsoft IT (MSIT) for its expertise with Microsoft Dynamics CRM. Over the course of only three months, MSIT developed the Partner Recruitment Tracker. This tool, based on Microsoft Dynamics CRM, supports the recruitment process, helping to provide better services to partners, streamline operations, and ultimately increase productivity.

Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers Running the Solaris 10 OS 2008-01-01 Oracle

This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 8.0 industry applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers. All servers ran the Solaris 10 operating system. Oracle's Siebel Platform Sizing and Performance Program is a test suite certified by Siebel and executed independently by Sun Microsystems. Sun completed the benchmark on December 02, 2007; Oracle certified it on January 04, 2008. Note that this benchmark data is intended for general information purposes and not as a substitute for implementation-specific sizing or benchmarks.

Tags: Database Management, Sun Solaris

MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency 2008-01-01 SAP

If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it.

Download this MIT Podcast, featuring an interview with Dr. Sinan Aral of MIT and NYU, to hear about the results of his studies into this topic.

Tags: ERP, Business Management, Resources Mgmt., Strategic Planning

CRM and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co. 2008-01-01 Digital-Clay

In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate data from multiple sources and combine it into standard CRM and custom tables for analysis across a wide variety of Key Performance Indicators. Using Digital Clay's powerful dashboard environment, this solution contained several custom dashboards to report low-level KPIs across key countries, industries, customer segments, solution families, product lines, accounts and channel partners.

Tags: Sales Force Automation, Data Mining - Analysis

Integrated Sales Management and Project Delivery System - Alliancesphere 2008-01-01 Digital-Clay

The client, a boutique consulting firm created a custom application that uses several components of the Digital Clay Architecture to track and manage the complete customer life cycle from lead to sales opportunity, to project plan and delivery (engagement) to long-term account management. This was accomplished using out-of-the-box CRM functionality to link all aspects of accounts, leads, opportunities, projects and calendars, together with custom fields, tables, process steps and dashboards to monitor and report results.

Tags: ERP, Application Development

Pharmaceutical Client Seeks Assistance in Prioritizing Its Nanotechnology R&D Strategy 2008-01-01 IBM

After surveying the shifting pharmaceutical technology landscape, the multinational pharmaceutical company sought a strategy and roadmap to help guide its future development efforts. In response, IBM proposed a two-part process. First, IBM Research, working together with GBS, leveraged IBM's existing nanotechnology research and extensive in-house expertise to provide a framework to guide the process. The GBS Strategy and Change team then used IBM's Business Insights Workbench (BIW) tool, VentureSource, and a host of other third party research to search for existing pharmaceutical nanotechnology-related patents, VC funding, global government and academic funding, publications, and commercialized and pipeline drugs using nanotechnology.

Tags: Data Mining - Analysis

Navigating Business Intelligence: Understanding Customer Relationships and Households 2008-01-01 ITNetwork365

A major challenge facing organizations today is its ability to understand the relationships between its customers. This is not surprising considering the abundant number of un-integrated and disparate source systems that drive the core operations of an organization; a lack of consistency and enforcement of data quality rules across source systems; and a general lack of understanding regarding exactly what data is available. It is most surprising that organizations whose bottom line is driven by how it responds to and target its customers do not have a good picture of this most valuable asset.

Tags: Data Quality, Business Intelligence - Data Warehousing

State Attorney General's Office Uses New Technology to Improve Constituent Service 2007-12-01 Microsoft

The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil litigation on behalf of Commonwealth agencies, and dealing with consumer protection issues. For years, the agency relied on an outdated system for constituent communication, which was difficult to use and lacked the capacity to meet future needs. In March 2007, Microsoft Certified Partner Smart Business Advisory and Consulting LLC (SMART) helped the agency deploy Microsoft Dynamics CRM citizen relationship management software, and then enhanced this solution with a Web application that automates all citizen contacts, including the processing of Web-based forms. Now, the agency gains from improved constituent service, increased workflow efficiency, and technology that supports continued growth.

Tags: Application Development

Surf Life Saving New Zealand Embraces Hosted Web Technology to Secure Revenue Stream 2007-12-01 Oracle

Surf Life Saving New Zealand (SLSNZ) has a proud, century-long history of saving the lives of men, women, and children who swim in the seas surrounding the country. SLSNZ established an initial trial in Wellington on New Zealand's North Island. They needed to find out if their plan was viable before expanding into other areas of the country. So in October 2006, armed with little more than a Web site for online bookings and a team of highly-trained surf lifesavers, the company began the commercial operations. SLSNZ realized a comprehensive customer-focused software solution was needed to refine its sales processes. After careful evaluation, SLSNZ chose a Web-hosted solution, Siebel CRM On Demand from Oracle, to resolve its customer relationship woes.

Tags: Database Management

EXR Adopts High Performance Database to Support Future Growth 2007-12-01 Oracle

EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its products among Korea's fashion-conscious youth, who are quick to adopt overseas trends. To sustain the expected rapid growth, the company selected Oracle Database, due to the solution's high performance and scalability. The Oracle solution underpinned the company's Enterprise Resource Planning (ERP) system, used for order management, sales, customer service, and distribution and logistics. Oracle Database is also driving EXR Korea's Customer Relationship Management (CRM) system. The company integrated marketing and data mining systems to create the CRM solution, enabling managers to analyze customer data and develop effective advertising campaigns.

Tags: ERP, Database Management

Jump to 1 2 3 4 [5] 6 7 8 9 10

Title	Date Added	Company
Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM	2008-01-01	Microsoft
Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked with identifying best-fit partners and managing them through the recruitment life cycle. However, the groups lacked a standardized process and toolset to handle such a task. With aspirations to achieve one centralized solution and gain visibility and reporting at a global level, the groups turned to Microsoft IT (MSIT) for its expertise with Microsoft Dynamics CRM. Over the course of only three months, MSIT developed the Partner Recruitment Tracker. This tool, based on Microsoft Dynamics CRM, supports the recruitment process, helping to provide better services to partners, streamline operations, and ultimately increase productivity.
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers Running the Solaris 10 OS	2008-01-01	Oracle
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 8.0 industry applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers. All servers ran the Solaris 10 operating system. Oracle's Siebel Platform Sizing and Performance Program is a test suite certified by Siebel and executed independently by Sun Microsystems. Sun completed the benchmark on December 02, 2007; Oracle certified it on January 04, 2008. Note that this benchmark data is intended for general information purposes and not as a substitute for implementation-specific sizing or benchmarks. Tags: Database Management, Sun Solaris
MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency	2008-01-01	SAP
If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it. Download this MIT Podcast, featuring an interview with Dr. Sinan Aral of MIT and NYU, to hear about the results of his studies into this topic. Tags: ERP, Business Management, Resources Mgmt., Strategic Planning
CRM and SFA Enterprise Performance Management Reporting and Analysis System - Fortune 100 High Tech Co.	2008-01-01	Digital-Clay
In this case, the flexible nature of Digital Clay's development environment allowed the VAR to rapidly develop an analytical tool set that took advantage of their ability to import disparate data from multiple sources and combine it into standard CRM and custom tables for analysis across a wide variety of Key Performance Indicators. Using Digital Clay's powerful dashboard environment, this solution contained several custom dashboards to report low-level KPIs across key countries, industries, customer segments, solution families, product lines, accounts and channel partners. Tags: Sales Force Automation, Data Mining - Analysis
Integrated Sales Management and Project Delivery System - Alliancesphere	2008-01-01	Digital-Clay
The client, a boutique consulting firm created a custom application that uses several components of the Digital Clay Architecture to track and manage the complete customer life cycle from lead to sales opportunity, to project plan and delivery (engagement) to long-term account management. This was accomplished using out-of-the-box CRM functionality to link all aspects of accounts, leads, opportunities, projects and calendars, together with custom fields, tables, process steps and dashboards to monitor and report results. Tags: ERP, Application Development
Pharmaceutical Client Seeks Assistance in Prioritizing Its Nanotechnology R&D Strategy	2008-01-01	IBM
After surveying the shifting pharmaceutical technology landscape, the multinational pharmaceutical company sought a strategy and roadmap to help guide its future development efforts. In response, IBM proposed a two-part process. First, IBM Research, working together with GBS, leveraged IBM's existing nanotechnology research and extensive in-house expertise to provide a framework to guide the process. The GBS Strategy and Change team then used IBM's Business Insights Workbench (BIW) tool, VentureSource, and a host of other third party research to search for existing pharmaceutical nanotechnology-related patents, VC funding, global government and academic funding, publications, and commercialized and pipeline drugs using nanotechnology. Tags: Data Mining - Analysis
Navigating Business Intelligence: Understanding Customer Relationships and Households	2008-01-01	ITNetwork365
A major challenge facing organizations today is its ability to understand the relationships between its customers. This is not surprising considering the abundant number of un-integrated and disparate source systems that drive the core operations of an organization; a lack of consistency and enforcement of data quality rules across source systems; and a general lack of understanding regarding exactly what data is available. It is most surprising that organizations whose bottom line is driven by how it responds to and target its customers do not have a good picture of this most valuable asset. Tags: Data Quality, Business Intelligence - Data Warehousing
State Attorney General's Office Uses New Technology to Improve Constituent Service	2007-12-01	Microsoft
The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil litigation on behalf of Commonwealth agencies, and dealing with consumer protection issues. For years, the agency relied on an outdated system for constituent communication, which was difficult to use and lacked the capacity to meet future needs. In March 2007, Microsoft Certified Partner Smart Business Advisory and Consulting LLC (SMART) helped the agency deploy Microsoft Dynamics CRM citizen relationship management software, and then enhanced this solution with a Web application that automates all citizen contacts, including the processing of Web-based forms. Now, the agency gains from improved constituent service, increased workflow efficiency, and technology that supports continued growth. Tags: Application Development
Surf Life Saving New Zealand Embraces Hosted Web Technology to Secure Revenue Stream	2007-12-01	Oracle
Surf Life Saving New Zealand (SLSNZ) has a proud, century-long history of saving the lives of men, women, and children who swim in the seas surrounding the country. SLSNZ established an initial trial in Wellington on New Zealand's North Island. They needed to find out if their plan was viable before expanding into other areas of the country. So in October 2006, armed with little more than a Web site for online bookings and a team of highly-trained surf lifesavers, the company began the commercial operations. SLSNZ realized a comprehensive customer-focused software solution was needed to refine its sales processes. After careful evaluation, SLSNZ chose a Web-hosted solution, Siebel CRM On Demand from Oracle, to resolve its customer relationship woes. Tags: Database Management
EXR Adopts High Performance Database to Support Future Growth	2007-12-01	Oracle
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its products among Korea's fashion-conscious youth, who are quick to adopt overseas trends. To sustain the expected rapid growth, the company selected Oracle Database, due to the solution's high performance and scalability. The Oracle solution underpinned the company's Enterprise Resource Planning (ERP) system, used for order management, sales, customer service, and distribution and logistics. Oracle Database is also driving EXR Korea's Customer Relationship Management (CRM) system. The company integrated marketing and data mining systems to create the CRM solution, enabling managers to analyze customer data and develop effective advertising campaigns. Tags: ERP, Database Management