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 TitleDate AddedCompany
whitepaper Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data2009-09-01 Oracle
  Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and increase the company's lead-to-opportunity conversion rate. The challenge was to enable the company to develop and execute customer specific marketing campaigns and improve the manufacturer's ability to anticipate customer needs, thereby strengthening its sales results. Bosch Security Systems implemented Oracle CRM On Demand for approximately 60 users at Bosch Security Systems NSO Export to streamline working practices across the global company's sales offices and leveraged Oracle's hosted solution to accelerate implementation of the Customer Relationship Management (CRM) solution.

Tags: Customer Management		   
whitepaper Hyro Asia Improves Its Profile, Gets Closer to Top Accounts With Integrated CRM System2009-09-01 Oracle
  A wholly-owned subsidiary of Australian Securities Exchange-listed Hyro Limited, Hyro Asia develops and implements digital services for use across multiple channels including online, mobile, and interactive television. Hyro Asia deployed a packaged CRM solution to better dissect its revenue stream and identify customers that were unprofitable. Hyro Asia moved away from the platform and persevered with its own in-house-developed CRM system before deploying Oracle CRM On Demand over a period of two weeks in midyear 2009.

Tags: Financial Services		   
whitepaper Compass Group Streamlines Sales, Operations, and Reporting in 17 European and APAC Countries2009-09-01 Oracle
  Compass Group PLC wanted to replace numerous in-house Customer Relationship Management (CRM) systems and locally managed customer and project information with a centralized CRM system for operations across Europe and APAC for improved visibility into its customers and implement a phased roll-out of a cost-efficient CRM platform timed to the needs of autonomous national branch offices and commercial and operational departments. The challenge was to consolidate reporting and financial results to provide a complete and timely view of the company's position and standardize data and accelerate information sharing across the company's European operations. Compass Group PLC implemented and standardized on Oracle CRM On Demand in 17 European countries to create a centralized data repository and enable a 360-degree view of customers.

Tags: Customer Management		   
whitepaper NEC Unified Solutions, Inc. Standardizes Data Across Multiple Sales Channels With Hosted Solution2009-09-01 Oracle
  NEC Unified Solutions wanted to unify sales, forecast, and pipeline data to gain a single view across various sales channels, including direct sales and resellers across North America and standardize sales processes and consolidate various legacy and third-party Customer Relationship Management (CRM) applications from multiple acquisitions. The challenge was to eliminate excessive administrative work to increase sales team productivity and drive down overhead costs in the competitive professional services industry. NEC Unified Solutions implemented Oracle CRM On Demand in 45 days to consolidate data to gain a single view of its communications solutions customers across the global organization using PeopleSoft Enterprise 8 applications and achieved 90% user adoption.

Tags: Enterprise Planning		   
whitepaper Financial Services Firm Boosts Productivity and Customer Satisfaction With New System2009-09-01 Microsoft
  ValMark Securities' insurance business was handicapped by an inflexible third-party Agency Management System (AMS). Managers were forced to use a report database populated with day-old data to run the business. When customers contacted the company expecting the reps to have the most up-to-date information, the data lag sometimes frustrated customers. Also, the system was tedious to use, requiring employees to copy and paste data between systems. Managers used the Microsoft Dynamics CRM platform to develop their own AMS operational business system to run their insurance business. As a result, they quickly and economically fielded an application built upon the same platform as their existing CRM system. IT managers simplified their data architecture to deliver real-time data to users. Moreover, they achieved a productivity increase through automated workflows.

Tags: Customer Management		   
whitepaper The Best of Both Worlds: How to Effectively Leverage Social Media2009-09-01 Citrix Online
  Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers. This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.

Tags: Customer Management, Internet and Web, Business Functions, Software Development Tools		   
whitepaper Dynamics CRM Data Reduction Systems Webcast2009-09-01 Microsoft
  Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction Systems chose to deploy Microsoft Dynamics® CRM Online. With Microsoft Dynamics CRM Online, the organization has improved visibility to real time data for marketing campaigns and product launches. In addition, Microsoft Dynamics CRM is integrated with the other key Microsoft products. Upper management is now more connected with the sales group, and all departments have gained efficiencies from improved communications through Microsoft Dynamics CR online.

Tags: Enterprise Planning, Enterprise Planning, Customer Management, Data Tools		   
whitepaper ONE Oracle News for Midsize Organizations - Issue 052009-09-01 Oracle
  In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep them with you. Find out more about how Oracle can help you retain your customers.

Tags: Software Development Tools, Customer Management, Enterprise Planning, Data Infrastructure		   
whitepaper Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions2009-09-01 Oracle
  You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you:
  • Retain customers by deepening insight and improving service
  • Retain customers cost-effectively with optimized information insight and improved process flexibility
  • Use information insight and process flexibility to retain customers
  • Keep hold of your customers


Tags: Business Functions, Customer Management, User Satisfaction, Office Suites		   
whitepaper Flemish Job-Finding and Vocational Training Service Integrates Job Supply and Demand2009-09-01 Oracle
  The Flemish Job-finding and Vocational Training Service (VDAB) is a public service-provider that works as a driving and implementing force to enable a transparent and dynamic labor market in Flanders, Belgium. To achieve its mission in the most efficient manner possible, VDAB offers an extensive range of job-finding, training and education, and career counseling services. To support its transition strategy, VDAB decided to launch a Web portal that aims to show users what the labor market has to offer them personally. The aim of the strategy was to enable VDAB to effectively manage a person's entire career dossier, from positions offered, to training undertaken and support provided. VDAB implemented Oracle CRM On Demand to facilitate a multichannel approach to contact job seekers quickly and in a personalized way.

Tags: Customer Management