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 TitleDate AddedCompany
whitepaper Hewlett Packard Norge as Manages Sales and Future Production With Customer Relationship Management2009-08-01 Oracle
  Hewlett Packard Norge AS (HP Norway) is one of Norway's largest suppliers of IT products and services. The company offers a complete technology portfolio ranging from palmtops to some of the world's most powerful supercomputers. HP Norway offers consumers a broad range of products and services, from digital photography to digital entertainment and from data processing to home publishing. It needed to put the customer at the center of all HP Norway's activities, before, during, and after sales and ensure more secure data regarding future sales and provide the ability to predict market and customer changes. HP Norway implemented Oracle's Siebel CRM applications, resulting in a near doubling of sales without additional resources.

Tags: Data Infrastructure, Business Functions		   
whitepaper KPN Drives a Customer-Centric Approach and Simplifies IT Systems With Prebuilt Integrations2009-08-01 Oracle
  KPN provides high-quality telephone, internet and television services and products and is an all-round provider of ICT services. The communications provider realized that to attract new customers, retain its more than 30 million existing customers, and remain competitive as a multiplay provider, it needed to focus on creating a more customer-centric business and aligning its IT systems to meet this objective. KPN embarked on a major strategic IT project, ultimately deploying Oracle's Siebel CRM and Oracle Application Integration Architecture for Communications to transform its business and improve customer satisfaction.

Tags: Data Infrastructure		   
whitepaper Consultancy Drives Project Success and Cuts Costs With Proven Methodology2009-07-28 Microsoft
  With a growing business around Microsoft Dynamics CRM, Microsoft Gold Certified Partner Assistus needed a way to streamline deployments and set clear expectations with customers to ensure optimal solution alignment, drive adoption, and eliminate unplanned costs. To achieve this, the company turned to Microsoft Dynamics Sure Step, which provides a range of tools and templates that cover Microsoft Dynamics solutions from presales to implementation and ongoing support. Now, with Sure Step, the company is consistently ahead on project-delivery timelines, avoids budget overruns, and effectively manages change requests. And because Assistus can store its project information, including custom code, in Sure Step as templates, the company benefits from economies of scale through repeatability, enabling it to improve margins or cut costs on competitive bids to win more business.

Tags: Enterprise Planning		   
whitepaper Powersports Manufacturer Supercharges Dealer Management With Application Platform2009-07-21 Microsoft
  Polaris Industries Inc. is the number one off-road vehicle manufacturer in the world and a recognized leader in the snowmobile industry. The company relied on a group of unconnected systems to provide support to customers and a network of 1,500 dealers. Because these systems did not share information, Polaris support teams could not effectively track individual dealer issues, and it was difficult to assess the performance of the teams holistically. Polaris evaluated several solutions, but chose Microsoft Dynamics CRM as an application platform layer because of its superior technical flexibility and cost effectiveness. After deploying several applications to its various support operations, Polaris continues to extend Microsoft Dynamics CRM as a platform for other projects, including a dealer extranet and e-commerce Web site.

Tags: Enterprise Planning, Enterprise Planning		   
whitepaper Best Business Intelligence (BI) Practices to Transform Your Data Into Information2009-07-18 ZSL
  Organizations have implemented enterprise applications such as ERP and CRM for business process execution but have failed to address the key enterprise asset: data. In the current economic environment, enterprises that fail to capitalize on their data assets jeopardize their cost structures and their earnings potential. It is vital for organizations to leverage their data assets to measure their business performance, identify the weak poles and strategic improvement spots to scale their business to new heights. Business Intelligence (BI), the recent innovation in IT, has emerged to be a potential hope for the organizations to build a strong business milieu without any new asset investments and utilizing the existing key assets of the organizations.

Tags: Enterprise Planning, Data Tools		   
whitepaper How to Choose the Best CRM Implementation Partner for Your Call Center2009-07-17 OSF Global Services
  In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common functionalities of Customer Relationship Management (CRM) solution. The growing number of call centers on numerous market verticals proves that call centers have become more complex, with a more diverse customer base and with particular needs regarding customer management as well as with multiple products and multiple marketing channels to manage. This white paper aims to provide with answers on how to choose the best CRM implementation provider for call center, what the main functions of a good CRM for call centers are, and what benefits business will derive from integrating its call center with a CRM solution.

Tags: Customer Management, Customer Management		   
whitepaper Social CRM: The Real Way to Serve Customers2009-07-08 Oracle
  Download this eBook to understand why more and more organisations are turning to Customer Relationship Management (CRM) solutions to drive revenue growth, productivity and customer satisfaction across sales, marketing and service functions.

Tags: Customer Management, Enterprise Planning, Customer Management, IT Budgeting		   
whitepaper Qualitrain Express Centralizes Sales and Marketing Information and Increases Sales Closings by 20%2009-07-01 Oracle
  Qualitrain Express wanted to centralize all sales information including prospects, clients, accounts, and contacts, to extend visibility and improve oversight of sales procedures and create an operating model for sales agents to effectively follow up on sales opportunities. The challenge was to provide indicators and analytical reports to facilitate monitoring the effectiveness, design, and cost of marketing campaigns. Qualitrain Express implemented Oracle CRM On Demand, Siebel Sales, and Siebel Marketing, centralizing sales information and improving visibility, administration, oversight, and follow-up of sales and created a consolidated model for sales agents, facilitating recording client visits and making timely business decisions.

Tags: Business Functions		   
whitepaper Turkcell Telecommunications Services A.S. Gains Flexibility and Decreases Time to Market2009-07-01 Oracle
  Turkcell Telecommunications Services wanted to reduce time to market for new telecommunication services and increase the number of system architecture projects completed in a year. The challenge was to integrate unconnected data stores and achieve a unified view of customer data to improve data accuracy and customer service and consolidate multiple applications with similar functionality, to improve operational efficiency and reduce cost of ownership. Turkcell Telecommunications Services increased flexibility and decreased time to market for developing new services and worked with Oracle Consulting to standardize infrastructure across the organization by reusing existing, prebuilt functionality from other SOA applications.

Tags: Internet and Web		   
whitepaper Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System2009-07-01 Oracle
  BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is crucial in helping BDMS' hospitals stay in front in Thailand's competitive healthcare industry. As BDMS strives to offer the best healthcare, it requires a Customer Relationship Management (CRM) system to help deliver faster, more personalized services to patients. In August 2008, BDMS engaged Oracle Certified Partner Locus Telecommunication to deploy Oracle Siebel CRM to speed up responses to patient inquiries and improve the long-term competitive advantage.

Tags: Customer Management