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 TitleDate AddedCompany
whitepaper Berlin Gas Utility Turns Up the Heat With the mySAP Customer Relationship Management Solution0000-00-00 SAP
  GASAG Berliner Gaswerke AG is the former municipal gas utility company of Berlin, Germany. In order to effectively compete in a deregulated market and increase its market share, GASAG implemented the mySAP Customer Relationship Management solution. This gave it the tools it needed to focus on customer acquisition and retention.

Tags: ERP		   
whitepaper Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System0000-00-00 SAP
  With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.

Tags: Groupware - Workflow, Business Intelligence - Data Warehousing		   
whitepaper St.George Bank Improves Customer Service Through Efficient and Personalized Assistance0000-00-00 Oracle
  As Australia's fifth largest retail bank, St.George Bank is the leading challenger to Australia's four dominant financial institutions, a position that sees it constantly innovating to win customers with products and services that meet their needs. St.George recognized that Customer Relationship Management (CRM) software could be a powerful tool to help it outperform its larger rivals. However, the bank's results focused IT culture meant it needed to be certain that any CRM tools it introduced could easily be used by branch staff to make tangible improvements in customer service. The extensive functionality and ease of use offered by PeopleSoft Enterprise Customer Relationship Management software from Oracle was the answer.   
whitepaper Customer Relationship Management With mySAP.com: Mobile Sales0000-00-00 SAP
  "Faster, better, more reliable. AUBI. Naturally" is how the Hermeskeil, Germany-based fitting systems company AUBI Baubeschlage GmbH is operating in the market. This successful company, which employs 480 people, posted sales revenues of close to DM 110 million in 1998. To ensure success in the future, AUBI has opted for CRM with mySAP.com, and is equipping its field sales force with laptops and Mobile Sales - SAP's CRM component for field sales representatives.

Tags: Sales Force Automation, 		  
whitepaper Uses mySAP Customer Relationship Management and mySAP Utilities to Compete for Customers in a Deregulated Environment0000-00-00 SAP
  Romande Energie needed a solution that would address the core business activities of electricity and the customer relationship management challenge of a newly deregulated environment. The integration between mySAP CRM and mySAP Utilities means call center agents have immediate access to all customer information. This information includes previous contacts with the customer and information that relates to electricity service, such as invoicing and work management activities at the customer site.

Tags: Business Management		   
whitepaper Verbund Turns to mySAP E-Procurement0000-00-00 SAP
  Verbund, Austria's largest power generator and distributor, relies on integrated software solutions from SAP to optimize its procurement and sales processes. Deregulation within the EU put the business under pressure to rationalize as fast as possible, and as a result, mySAP E-Procurement was implemented in a record time of two months. The Verbund management team expects the solution to reduce procurement process costs by some 60 percent.

Tags: 		  
whitepaper Driving Sales and Service by Integrating People, Information, and Processes0000-00-00 SAP
  After more than a decade of growth, the business software environment of Volkswagen Financial Services AG was heterogeneous, comprising a considerable number of stand-alone software solutions for various tasks and data types. Customer-facing processes were paper-based and time-consuming, and customer data was maintained in separate systems, which made it difficult for customer service representatives to address customer requests in a timely manner. To address these business issues, Braunschweig, Germany - based Volkswagen Financial Services decided to implement the mySAP Customer Relationship Management (mySAP CRM) solution in conjunction with the SAP NetWeaver platform.

Tags: Business Management, Business Intelligence - Data Warehousing		   
whitepaper E-Selling for Partners: Kaba Benzing Optimizes Its Ordering Channels With the SAP Markets Online Store0000-00-00 SAP
  Kaba Benzing's sales partners used to place their orders by fax. But the large number of possible product variants meant that orders were often wrong or incomplete. When it came to finding an alternative, the company wanted a solution that would stem the tide of paper-based orders, keep ordering errors to a minimum, and bring down the number of product returns. It also wanted to be able to offer its business partners easy-touse, Internet-driven ordering and configuration functions, an individual pricing service, and online order-tracking capabilities. In the end, only one solution could deliver: the SAP Markets Online Store, a key feature of mySAP Customer Relationship Management (mySAP CRM), seamlessly integrated to the SAP R/3 System.

Tags: ERP		   
whitepaper With mySAP Customer Relationship Management, GEW RheinEnergie Thrives in a Deregulated Market0000-00-00 SAP
  Armin Druschke, project leader for the mySAP CRM and mySAP BI implementation at the Cologne, Germany-based energy supplier GEW RheinEnergie, sums up his experience in one, neat statement: "Customer Relationship Management is a philosophy that every company needs to live by every day if it is going to remain successful in the long run." By implementing mySAP CRM, GEW RheinEnergie has emphatically underlined its commitment to building a CRM environment that focuses on service quality and growth in the highly competitive energy market.

Tags: Business Management, Business Intelligence - Data Warehousing		   
whitepaper mySAP CRM Generates Added Transparency to Help Improve User Acceptance, Realize Customer Potential, and Increase Customer Loyalty0000-00-00 SAP
  Infraserv GmbH & Co. Hochst KG - based in Frankfurt, Germany, and one of Europe's leading industrial site operators and service providers - upgraded to the latest version of the mySAP Customer Relationship Management (mySAP CRM) solution. As a result, Infraserv improved user acceptance and increased customer loyalty and acquisition potential.

Tags: ERP, Business Management