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 TitleDate AddedCompany
whitepaper World's Biggest Auto Auction Links Customer Information to Grow Online Business2009-07-01 Microsoft
  Manheim is the world's leading provider of used vehicle auctions and related services. Operating in 140 locations in 19 countries, the company and its subsidiaries processed sales of 10 million vehicles in 2008. Manheim realized that it needed better insight into customer and transaction data. With help from Microsoft Services consultants, the Manheim team took advantage of the Microsoft Services Implementation for Microsoft Dynamics CRM offering to plan, design, and deploy Microsoft Dynamics CRM. Now, the company has a solution that imports and exports critical information from other business applications and provides more relational customer data. Manheim gained a more complete view of its customers and their transactions, which improves the company's sales, marketing, and customer service efforts.

Tags: Customer Management		   
whitepaper Optimizing and Maintaining Microsoft Dynamics CRM 4.02009-06-30 Microsoft
  This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.

Tags: Customer Management, Enterprise Planning, Data Tools, Data Infrastructure		   
whitepaper Improving Patient Care with a High-Performance CampusFabric2009-06-26 Cisco Systems
  The University of Rochester Medical Center (URMC), a large medical treatment and research campus in upstate New York, is the university's primary medical facility for education, research, and patient care. Like most healthcare providers, URMC relies on its network to deliver patient services, reduce costs, and make its operations as efficient as possible.

Download a copy of the case study.

Tags: Business Functions, Customer Management, Project Management, Office Suites		   
whitepaper Software Consultancy Helps London Borough Improve Citizen Service2009-06-26 Microsoft
  Asidua delivers world-class integration, software, and consultancy services to government and corporate clients worldwide. The Microsoft Gold Certified Partner specializes in Application and Data Integration (ADI), and focuses on helping clients improve both their business bottom line and their service to customers. Asidua was hired by the London Borough of Harrow to design and implement a solution to improve the borough's internal business processes and its service to citizens. The Asidua solution was built on a suite of Microsoft technologies, including Microsoft Dynamics CRM, and it has helped the borough increase employee productivity, improve the quality of customer service provided to Harrow residents, and ensure consistency of records across multiple borough offices.

Tags: Enterprise Planning, Homeland Security		   
whitepaper Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100)2009-06-23 Microsoft
  Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension of Microsoft Office Outlook, integrates with other Microsoft Office applications, and connects all the sales, marketing, and service processes. The attendee of this webcast will discover how the people can target and acquire new business, deliver superior service, and retain customers with a solution they want to use. The presenter of this webcast focuses on the power and simplicity of Microsoft Dynamics CRM. Learn how Microsoft Dynamics CRM can provide clear visibility into sales-cycle activities and team performance, automate the customer relationship activities for increased sales and profitability, and help improve customer service.

Tags: Business Functions		   
whitepaper ZDNet Resource Guide: Enterprise Resource Planning (ERP)2009-06-18 SAP
  This ZDNet Resource Guide provides useful information to help you gain a better understanding of the primary benefits and limitations of ERP as well as the best practices for a successful ERP implementation.

Download this guide to:
  • Gain invaluable industry insight to help you plan and implement an ERP solution
  • Learn the most critical considerations before, during and after implementation
  • Explore the lessons learned as well as the best ways to minimize potential problems
  • Discover the tried and true steps to choosing the right ERP Software
Note: This premium editorial content is underwritten by SAP.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, IT Budgeting		   
whitepaper Sales Performance Management: Maximize Profits with Comprehensive Sales Processes2009-06-17 SAP
  Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers your sales force with a clear and detailed view of prospects, customers, and the market - and the ability to turn that insight into action.

Tags: Customer Management, Business Functions, Security Administration, Office Suites		   
whitepaper Get Closer to Your Best Customers: A Shift in Customer Strategies in Time of Crisis2009-06-17 SAP
  Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organization to best support a winning approach; and how to drive excellence in execution to achieve results in today's economy.

Tags: Software Development Tools, Internet and Web, Business Functions, Data Infrastructure		   
whitepaper The Collaboration Advantage2009-06-17 SAP
  In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more frequently with suppliers, customers and alliance groups to launch new products, innovate more quickly, lower costs and improve overall customer service. Read the white paper to learn about the benefits of collaborative networks, how to overcome challenges, and how technology can support these efforts.

Tags: Customer Management, Customer Management, Enterprise Planning, Internet and Web		   
whitepaper Enterprise 2.0 Case Study: Following Zappos2009-06-06 ZDNet
  Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. That's a good (though not easy to quantify) investment---considering the online retailer garners $1 billion in annual revenue. But when it comes to customer service the phone still beats the tweet in communicating with customers.

Tags: Customer Management, Mobile and Wireless