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 TitleDate AddedCompany
whitepaper Challenging the economic downturn2009-11-01 Vodafone
  HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn

Tags: Customer Management, Customer Management, Customer Management		   
whitepaper Promoting Growth through Incentive Compensation Management2009-10-13 Varicent
  Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.

Tags: Customer Management, Customer Management, Customer Management, Business Functions		   
whitepaper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace2009-10-01 Citrix Online
  Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Tags: Customer Management, Data Tools, Internet and Web, Business Functions		   
whitepaper Selling Smarter in 2009 and Beyond with Remote Selling2009-10-01 Citrix Online
  Discover how to increase sales efficiency and productivity with fewer resources.

This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. From customer prospecting to retention, online meetings can enable instant product demos, ad hoc contract collaboration, product training and much more.

Tags: Enterprise Planning, Customer Management, Business Functions, Office Suites		   
whitepaper 5 Essential Strategies for Making the Right First Impression2009-10-01 Citrix Online
  It's no easy task securing the full attention of decision makers, even for just a few minutes.

This new eBook identifies 5 essential strategies for creating highly effective initial meetings that ultimately lead to sales success.

Tags: Internet and Web, Customer Management, Customer Management, Business Functions		   
whitepaper The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success2009-09-21 Microsoft
  An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge. Making the right choice can not only avert implementation disaster, but can also help you secure your organization's competitive edge.

Tags: Enterprise Planning, Customer Management, Business Functions, IT Budgeting		   
whitepaper Internet Lead Capture: CRM Product Demo2009-09-21 Microsoft
  This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Customer Management, Enterprise Planning, Customer Management, IT Budgeting		   
whitepaper New Frontiers for CRM Data2009-09-21 Microsoft
  For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before, during and after their stay? Find out how to make the most of your CRM solution with this free Web seminar, "New Frontiers for CRM Data".

In this seminar you will hear a panel of CRM experts and technology providers discussing ways to:
  • Identify more of your guests, even those who aren't loyalty program members.
  • Reduce guest frustration associated with incomplete, inaccurate or inaccessible information.
  • Add even greater levels of personalization to a guest's stay through CRM integration with other key systems.
  • Leverage CRM data to drive clarity into hazy portions of business and eliminate the data silos that plague many hospitality companies.
  • Plus, hear real-world case studies of successful CRM implementations.


Tags: Customer Management, Customer Management, IT Budgeting, IT Budgeting		   
whitepaper Corda Technologies Case Study: Monster Technologies2009-08-05 Powell Media
  Monster Technologies, a division of Monster Worldwide. Inc., provides technical service and support for the Monster brand. Monster Worldwide offers online employment services and solutions through its family of Internet properties. Monster Technologies' L&F group has been using salesforce.com for several years as its sales force automation platform for Customer Relationship Management (CRM). Salespeople, managers, and operations staff uses Salesforce to manage and monitor advertising sales pipelines, including the standard account and contact management features offered by any CRM.

Tags: Data Tools		   
whitepaper Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow2009-08-01 Microsoft
  Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated relationship building skills. Consequently, the use of CRM tools is ubiquitous at the firm. "As a company, we had over 2,000 discrete customer databases across heterogeneous platforms like ACT!, GoldMine, and Juncture CRM," says Shawn Tabor, Product Manager for CRM at Raymond James Financial. "Our advisors had no uniform way to document interactions with clients and we had no easy way to assist them with compliance issues or best practices processes." To meet its goals, the company chose to deploy Microsoft Dynamics™ CRM. Microsoft Dynamics CRM provides the features, flexibility, and customer detail to optimize the effectiveness of financial advisors in deepening and capitalizing on their relationships with prospects and customers.

Tags: Customer Management, Customer Management, Customer Management, IT Budgeting