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 TitleDate AddedCompany
whitepaper On-Premise CRM Comparison Guide2008-05-14 Inside CRM
  If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need in place. This guide from Inside CRM compares solutions from vendors such as Microsoft, SugarCRM, SAP and Infor.

This comparison guide addresses topics such as:
  • SFA (Sales Force Automation) features
  • Marketing features
  • Service and support options
Download this free comparison guide and learn more!

Tags: Sales Force Automation, Sales - Marketing, ROI - TCO, Strategic Planning		   
whitepaper Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution2008-05-01 Oracle
  Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast production and consolidation times - decreasing the risk of inaccuracies or delays. The challenge was to increase the impact of marketing actions and reduce sales cycle times through sharing of customers and prospects masters and automate response to business opportunities. Atlantic Technologies deployed Oracle CRM On Demand, with 110 users already active in 10 branches worldwide and improved cross-selling and up-selling, as well as key sales force automation operations, such as management of contacts and key opportunities.

Tags: Sales Force Automation		   
whitepaper Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study2008-05-01 Microsoft
  ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue. To accommodate this rapid expansion, ProCurve wanted to replace its Web-based sales force automation solution with a system that encourages greater user adoption and is easier to integrate with other business systems. Microsoft Services helped ProCurve tailor Microsoft Dynamics CRM to its unique needs over a six-month period and rollout the solution to more than 400 employees around the globe. After just six months, ProCurve has recouped its investment through greater productivity, improved collaboration, and more accurate demand forecasting. In addition, Microsoft Dynamics CRM provides the technical flexibility to support ongoing enhancements.

Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.



Tags: CRM Software, Sales Force Automation, Sales - Marketing		   
whitepaper ProCurve Networking by HP Connects Sales Teams for Greater Efficiency2008-05-01 Microsoft
  ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue. To accommodate this rapid expansion, ProCurve wanted to replace its Web-based sales force automation solution with a system that encourages greater user adoption and is easier to integrate with other business systems. Microsoft? Services helped ProCurve tailor Microsoft Dynamics? CRM to its unique needs over a six-month period and rollout the solution to more than 400 employees around the globe. After just six months, ProCurve has recouped its investment through greater productivity, improved collaboration, and more accurate demand forecasting. In addition, Microsoft Dynamics CRM provides the technical flexibility to support ongoing enhancements.

Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.

Tags: CRM Software, Sales Force Automation		   
whitepaper NBA Basketball Team Scores With Sales Force Automation Tool2008-04-11 Microsoft
  The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports, concerts, and family events to promote, the firm has developed an extensive list of customers and prospects. Advertising revenues exist for each of these events. As the team's legacy Onyx CRM implementation neared its end of life, managers compared three alternatives to replace it. They chose Microsoft Dynamics CRM for its ease of use, adaptability, and scalability as well as its ability to increase efficiency.

Tags: Sales Force Automation		   
whitepaper TechNet Webcast: Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications (Level 200)2008-04-04 Microsoft Tips
  The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship Management (CRM), Field Force Automation (FFA), and Sales Force Automation (SFA), to the organization's mobile workers and provides robust security and centralized management, while helping lower costs.

Tags: Sales Force Automation, Mobile - Wireless Communications		   
whitepaper Microsoft Dynamics CRM Online - The Linc Group Case Study2008-04-01 Microsoft
  The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the company's long-term success. To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. When the latest version became available, managers gave it a hard look. Factors that convinced them to upgrade included enhanced workflow features, and the new multi-tenancy, multi-language, and multi-currency capabilities.

Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.



Tags: CRM Software, Groupware - Workflow, Sales Force Automation, Sales - Marketing		   
whitepaper Microsoft Dynamics CRM Online - The Norris Group Case Study2008-04-01 Microsoft
  At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable system introduced costly errors, plus the system lacked vital features The Norris Group needed. After the company brought the data in-house, the database progressively degraded and crashed. Chunks of data the company had painstakingly collected over 10 years were lost. That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. Since migrating to the new solution, marketers have eliminated direct mail to 75 percent of the company's least profitable contacts.

Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.



Tags: CRM Software, Sales Force Automation, Sales - Marketing, E-mail Marketing		   
whitepaper Beckman Coulter Empowers Sales Force While Maintaining Control of Sensitive Information2008-03-01 Oracle
  Beckman Coulter, Inc., a leading manufacturer of biomedical testing instrument systems, tests, and supplies, is in the business of simplifying and automating laboratory processes. Beckman Coulter wanted to create an electronic SRM for its team, but needed to ensure that its information was secure. It also had to be certain that field personnel could only use up-to-date documents and share them only with the audiences for which they were intended. After careful consideration, the company selected Oracle Information Rights Management (formerly known as SealedMedia and Stellent Information Rights Management) to solve its classic information security dilemma.

Tags: Security Management, Data Recovery - Security		   
whitepaper Sales 2.0 - Leveraging Web 2.0 to Sell2008-01-16 Genius.com
  The Internet is the ultimate disruptive technology. Like telephony, radio, television, and even the printing press, the Internet is dramatically changing nearly every aspect of daily life, both inside businesses and in the daily lives of individuals. Much of this disruption has been both unplanned and unexpected, and nothing more so than the sudden prominence of what's been called Web 2.0: the blogs, wikis and social networking sites where users generate content for consumption by other users.

When it comes to technology, sales professionals are natural pioneers. They were the first in the business world to embrace the cell phone as a day-to-day tool, and have long used the mass media - including the Internet - for lead generation. With each technological revolution, sales professionals have had to learn how to use disruptive technology effectively.

Today, a number of software and services firms have launched software products and services under the banner "Sales 2.0." These solutions promise to reduce the cost of sales, buyer risk, and the time it takes to close a deal. This white paper explains the characteristics of such applications and how they build upon Web 2.0 technology to create a more productive selling environment.

Tags: Sales Force Automation, Collaborative Web, Sales - Marketing		   


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