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 TitleDate AddedCompany
whitepaper Contact Centres: Optimum service at optimum cost2009-11-16 ntl:Telewest Business
  Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

Tags: Network Management, Network Management, Network Management, Customer Management		   
whitepaper From Voice over IP to Unified Communications: Simplify System Management2009-11-10 Shoretel
  Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.

The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability.

Tags: Network Technologies, Customer Management, Internet and Web, Mobile and Wireless		   
whitepaper Challenging the economic downturn2009-11-01 Vodafone
  HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn

Tags: Customer Management, Customer Management, Customer Management		   
whitepaper Promoting Growth through Incentive Compensation Management2009-10-13 Varicent
  Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.

Tags: Customer Management, Customer Management, Customer Management, Business Functions		   
whitepaper Sales Compensation & Performance Management 2009 Survey Results and Analysis2009-10-13 Varicent
  Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The findings offer insights and the report offers suggestions on key elements that should be considered as you plan, deploy and manage compensation plans and sales performance in 2010.

Tags: IT Infrastructure, Business Functions, Customer Management, Mobile and Wireless		   
whitepaper Unified Communications2009-10-12 Plantronics
  Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.

Tags: Internet and Web, Customer Management, Mobile and Wireless, Software Development Tools		   
whitepaper Final Chance to Learn how Business Leaders are making IT work for them2009-10-12 SAP
  The importance of effective decision making and aligning business strategy with your daily activities is essential in times of economic crisis, but also during periods of sustained growth and success. Download these free white papers to find out just how other Business Leaders are making IT work for themselves and their organisations.

Tags: Customer Management, Data Tools, Data Tools, IT Infrastructure		   
whitepaper Internet Lead Capture: CRM Product Demo2009-09-21 Microsoft
  This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Customer Management, Enterprise Planning, Customer Management, IT Budgeting		   
whitepaper New Frontiers for CRM Data2009-09-21 Microsoft
  For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before, during and after their stay? Find out how to make the most of your CRM solution with this free Web seminar, "New Frontiers for CRM Data".

In this seminar you will hear a panel of CRM experts and technology providers discussing ways to:
  • Identify more of your guests, even those who aren't loyalty program members.
  • Reduce guest frustration associated with incomplete, inaccurate or inaccessible information.
  • Add even greater levels of personalization to a guest's stay through CRM integration with other key systems.
  • Leverage CRM data to drive clarity into hazy portions of business and eliminate the data silos that plague many hospitality companies.
  • Plus, hear real-world case studies of successful CRM implementations.


Tags: Customer Management, Customer Management, IT Budgeting, IT Budgeting		   
whitepaper Security in the Call Center: Verifying Customer Identities Without the Inconvenience2009-09-01 RSA Security
  Off late many organizations looking to reduce costs, increase efficiency, and provide more self-service options for their customers have driven sales and service to the online channel. While the Internet offers many advantages, the live interaction offered through the Call Center is still a preferred method for many customers looking to conduct business, update their personal information, request a new password or make changes to an account. Organizations have moved rapidly to secure their online channel and implement technology to assure the identities of users accessing services and account information over the Internet.

Tags: Customer Management, Security Administration