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 TitleDate AddedCompany
whitepaper Turning customer interaction into profitable relationships2009-09-08 Pitney Bowes
  Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent across the range of media channels people use today. Read the report from analyst Quocirca to learn why and how the development of a CCM strategy transforms the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.

Tags: Workflow Management, Data Infrastructure, Business Functions, Business Functions		   
whitepaper Butler Group Technology Audit: FICO™ Blaze Advisor® Business Rules Management2009-09-01 FICO
  Are you evaluating Business Rules Management or Decision Management applications? The Butler Group, one of Europe's leading independent IT research and analysis organizations, recently conducted a technology audit of FICO™ Blaze Advisor® Business Rules Management, one of the leading solutions available.

The Butler Group provides detailed analysis of Blaze Advisor's functionality, architecture, and deployment, as well as an overview of product strategy. It also provides recommendations as to what kinds of organizations will make the best use of Blaze Advisor.

Butler provides detailed functional descriptions and diagrams which can help you determine whether or not to include Blaze Advisor in your evaluation of Business Rules Management or Decision Management solutions.

Tags: Data Infrastructure, Workflow Management, Enterprise Planning, Security Administration		   
whitepaper Decide to Survive: Four Imperatives that Make Better Decision Management Essential in Uncertain Times2009-09-01 FICO
  Entering a global recession, companies must respond to increasingly complex markets, changing threats, and fleeting opportunities. They must show compliance with a growing regulatory burden and more layers of regulation at national and international levels, while also reducing operating costs. Companies must be able to serve customers who are simultaneously more demanding and more conservative, and optimize the return they get on every asset.

Decision Management answers four imperatives for businesses seeking to thrive in today's difficult environment:
  • Give business users control to increase agility
  • Make decisions in the face of uncertainty
  • Drive out costs and ensure optimal resource allocation
  • Improve customer treatment everywhere
This white paper shares FICO's decades of experience helping enterprises compete more effectively using decision management technology.

Tags: Data Infrastructure, Internet and Web, Data Tools, IT Budgeting		   
whitepaper Persona-Based BPM: Filling in the Missing Links in Process Management2009-09-01 Global 360
  BMP can be transformational but far too often it is not because there are missing links in the common approach to process that limits results for the majority of initiatives. This whitepaper shows how to fill in the missing links by addressing the personal perspectives of the people involved in the BPM process.

Tags: Enterprise Planning, Workflow Management, Data Tools		   
whitepaper Dell ProConsult Application Migration & Management2009-09-01 Dell
  Dell has developed an efficient, cost effective factory approach to Application Migration that begins with assessment and reporting on the compatibility of your application portfolio.

Tags: Network Management, Workflow Management		   
whitepaper Making Your FileNet to Documentum Migration a Success2009-08-27 EMC
  Struggling with high maintenance costs, multiple repositories, and complex upgrades? There is another option to FileNet - EMC Documentum. The attendee of this webcast will learn the key benefits of migrating from FileNet to Documentum. And, the attendee will hear about an easy-to-use, proven migration path from Crown Partners. The attendee will find out how to manage all of the content in a single, unified repository.   
whitepaper DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report2009-08-24 Pitney Bowes
  In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition application that enables organisations to turn documents such as statements into highly personalised communications. In today's modern world, customers want to receive their correspondence in their preferred choice, this could be via e-mail, SMS, or print and organisations must cater for a variety of delivery requirements. Read this report to learn more on personalised communications and how this can benefit your organisation.

Tags: Workflow Management, Financial Services, Business Functions		   
whitepaper e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report2009-08-24 Pitney Bowes
  Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status; develops workflow-based automated response systems to message replies; and indexes and archives messages to offer a customer-centric view. Client organisations with a sizeable direct customer communication operation will benefit from a solution of this nature to migrate to the relatively inexpensive and faster e-mail and SMS channels, and fine-tune the overall communication process through detailed analysis and a higher level of personalisation.

Tags: Workflow Management, Business Functions, Business Functions		   
whitepaper Divide & Conquer: Overcoming Computer Forensic Backlog Through Distributed Processing and Division of Labor2009-08-21 Access Data
  Until an organization is able to efficiently leverage existing resources, it will find itself trapped in the vicious cycle of too much work, too few people. Implementing a solution that amplifies existing resources by streamlining the investigative process and getting the most out of an organization's hardware is a permanent solution. AccessData's lab solutions are scalable, allowing an organization to build a solution that fits its caseload and resources, then expand as needed. Division of labor, distributed processing, a centralized infrastructure and timely sharing of data are the keys to overcoming the backlog faced by organizations of all kinds. The answer is not simply "More Resources". The answer is efficiently utilizing the resources one has.

Tags: Workflow Management, IT Budgeting		   
whitepaper Automating Server Management Processes With Workflow2009-08-21 Symantec
  This webcast will discuss the benefits of automation, or workflow, within an IT department to help reduce the time that administrators spend on mundane, repetitive and manual tasks. The webcast will highlight the Altiris Workflow Solution and give several real-world examples of how server focused IT processes can be automated with this solution. IT Managers, Server and Client Administrators, and IT staff in general would benefit from attending this session and understanding the concepts of what an automated process can do to create a more efficient IT organization. The webcast will include a basic demonstration of the product capabilities and a short question and answer session.