Retaining Valuable Knowledge: Best Buy Case Study

Overview

Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for knowledge capture, and methods for the transfer and access of knowledge Best Buy has been able to retain valuable knowledge.

This case study examines how Best Buy has successfully designed and implemented knowledge retention strategies.