Strong Memorial Develops Balanced Scorecard With SAS

Overview

Ask each employee at Strong Memorial Hospital about annual operating margins, employee turnover rates or patient satisfaction scores, and they can tell whether the hospital is meeting its goals. From night-shift nurses to lab technicians to finance executives, everyone at Strong Memorial can view dozens of strategic measurements - at a glance - through the hospital's balanced scorecard. Built with SAS, Strong Memorial's scorecard translates hospital strategy into clearly defined tactics and measurements. It communicates strategy and results to employees throughout the organization.