How IT Must Shape and Manage Demand

Overview

Good IT governance ensures that organizations obtain the maximum business value from their IT investments. IT Demand Management is a critical IT governance process that extends beyond merely aggregating requests for IT resources and automating workflow.

Best practices in IT Demand Management:

• Align the supply of IT resources to optimize business value;
• Influence and modify end user behavior by providing meaningful information; and
• Enable a more complete understanding of the costs and tradeoffs associated with the consumption of IT services and resources.

This increased transparency leads to improved decision-making and increases the business value of IT investments — the goal of good IT governance.