Capital District Physicians' Health Plan Meets Service Goals and Supports HIPAA Requirements With BMC Software

Overview

Capital District Physicians' Health Plan, Inc. (CDPHP) turned to BMC Software when looking to augment their existing IT Service Management applications. Already a user of BMC Remedy Service Desk (formerly BMC Remedy Help Desk) and BMC Service Level Management (formerly BMC Remedy Service Level Agreements), CDPHP identified a need for a change management solution to gain firmer control over their change process. The company chose BMC Remedy Change Management for their business.