The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation

Overview

A new brand of outsourcing is essential for organizations intent on leading in today's global economy. Globalization and rapid advances in technology have shifted the measure of success, driving companies to rethink how they acquire and deliver services. Business leaders are questioning the company's ability to do everything well and seeing the benefit of siphoning off some of their more costly core business functions. At the same time, they are recognizing that outsourcing has the potential to deliver extraordinary business value above and beyond simple cost savings and operational efficiencies. They are coming to the realization that outsourcing is less about labor arbitrage and more about accessing the myriad of global talent available to businesses today.