Conflict Resolution and the Project Manager

Overview

Project managers deal with conflict. If you are a project manager, and you have not yet experienced conflict in your project, don't be overly concerned - you will soon enough. At some point in your career, you will be called upon to resolve some type of conflict. At times this will be fairly easy, but on many occasions the resolution of the conflict will be challenging. Some conflicts stem from forces and events that are internal to the project, while others derive from external events and forces. Whenever there are two or more of just about anything and people are involved, there is the potential for conflict. It's a natural consequence of being human and occurs in relationships of every kind. A good project manager always attempts to understand and analyze the nature of any problem he or she is dealing with. This white paper will teach you the different types of conflict, where it stems from, and techniques for dealing with it.