Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Overview

Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk.

Serena Software master masher Summer Ficarrotta shows you how Business Mashups automate and coordinate the way incidents are captured, routed, escalated and resolved through IT Support and Application Development. She also demonstrates one of Serena's free pre-built Business Mashups, the Incident Escalation Mashup, which helps escalate issues and routes them through development's issue tracking system.

With Serena's Incident Escalation Mashup you can restore business applications fast. This Business Mashup offers:

• Faster and more accurate communication with application users
• Visibility into incident status and activity, from capture and escalation through resolution
• Auditable, traceable processes that ensure your best practices are followed

View Serena's Webinar today and "Mash Support!"

See also: Customer Support Services, Web Services, Collaborative Web, IT Reliability, Software Project Management, Application Development