TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management

Overview

TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company's business strategy is focused on expansion while maintaining its reputation for service excellence. To ensure it is able to deliver a continuously high level of customer support services, TechnoMania needs an efficient and agile helpdesk operation. To address these challenges, TechnoMania turned to IT consultancy Soft Flow. Following a comprehensive requirements analysis, the Soft Flow solutions advisor introduced the company to a CA Incident & Problem Management solution.