Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services

Overview

Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team, Kluwer recognized the need to align its IT services more closely to the business. After reviewing the options available, the company chose a solution from CA that combined Service Optimization with Risk management and IT Governance.