Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity

Overview

Econoinvest Enterprises Group is the largest financial broker in Venezuela. To maintain its reputation, Econoinvest needs to continue to provide an excellent service to all its customers - despite extensive growth. The company's IT processes, however, were not meeting needs of the business and had led to a costly support model and a heightened risk of downtime. To improve systems availability and support standards, Econoinvest has adopted the ITIL best practice framework and created a centralized platform for Problem & Incident Management based on a CA solution.