Dell Case Study: Safety-Kleen

Overview

As one of the leading oil-recycling, parts-cleaning, and industrial waste management services companies in North America, Safety-Kleen counts 436 of the Fortune 500 companies among its clients. Safety-Kleen wanted to improve the performance of its IT help desk to provide employees with better service and faster resolution of issues, all without increasing costs. As a solution Dell Managed Services established a 12-person Dell Service Desk dedicated to supporting Safety-Kleen employees.