Using BPM to Drive the Growth of a New Company

Overview

Tkonecta (TKTA) is a new, rapidly expanding telecommunications company that provides cable, Internet and telephone services across Mexico. Tkonecta needed to establish itself in the market by signing up 15,000 customers monthly. The challenge was to maintain low staffing levels and keep their guarantee of five-day service activation. TKTA deployed BEA systems for its solution and implemented BEA AquaLogic Business Process Management (BPM) to automate and optimize their most complex and high-volume processes, driving down costs and improving the customer experience.