Vendor : BMC Software
E-mail this page
Related Content
Remember this itemFormat: PDF
Date:
01/03/2008
BMC Remedy IT Service Management Suite Rings in Service Improvements
0
0 votes
Overview
Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and embed workflow and systems to consistently manage it.
See also: ITIL
Related whitepapers
- Streamline IT Operations and Drive Innovation Across Your Company
- CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
- Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management
- The Instantly Responsive Enterprise: The Marriage of BPM and CEP
- Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
- Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
- TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
- Webcast: Leverage Federated ESBs to benefit from a "Smart SOA" approach
- Improve visibility, control and automation with IBM Service Management
- Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
|
|
Cutting-edge technology from premium sponsors
Protect your business critical systems with NEC ExpressCluster
ExpressCluster enables:
Disaster Recovery
High Availability
Data Protection
Read how SESMI, a leading semiconductor product manufacturer, maintains its 24x7 operations.
More Tech Showcases:
ZDNet Asia Top Tech 50 Index
AT&T- Asustek
- Canon
- Convergys
- Ericsson
- Hewlett-Packard
- Infosys
- LogicaCMG
- NTT
- Samsung
- SingTel Group
- Toshiba
- Xerox
- Accenture
- Atos Origin
- Capgemini
- Dell Computer
- France Telecom
- Hitachi
- Intel
- Microsoft
- Nokia
- Satyam Computer Services
- Sony
- Verizon Communications
- ZTE
HP StorageWorks 2000sa Modular Smart Array
Enabling easy transition from direct attached to centralized storage.
Six Priorities for Today’s Economic Climate
Learn how to reduce costs and achieve maximum value from IT.
Give Your Business the Competitive Edge
With the industry's most connected business intelligence solution.
Protect Your Business Critical Systems
With award-winning disaster recovery solutions by NEC.
Free IT Salary Report 2009
Register and be the first to download this invaluable resource
ZDNet Asia Top Tech Index
Find out who you should be spending your IT budget with
- ZDNet.com |
- ZDNet Japan |
- ZDNet.de |
- CNET UK |
- CNET.de |
- Tech Republic |
- BNET |
- MP3.com |
- activeTechPros |
- ZDNet UK |
- ZDNet Korea |
- ZDNet France |
- CNET Australia |
- CNET France |
- Download.com |
- Builder |
- GameSpot
- ZDNet Australia |
- ZDNet Taiwan |
- CNET |
- CNET Taiwan |
- News.com |
- Silicon.com |
- TV.com |
- GameSpot Korea
