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 TitleDate AddedCompany
whitepaper How to Develop Your CMDB Project's ROI2008-09-18 ASG Software Solutions
  While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration Management Database (CMDB) project. While the CMDB is well-established as a foundational element for both advancing proactive IT management and overall ITIL process improvement, the task of quantifying the costs and benefits of the CMDB effort remains elusive. With both "soft" and "hard" metrics available, which approach should companies take in analyzing its CMDB ROI and what expectations should they set for meeting those goals?

Listen as EMA Consulting Director Chris Matney and ASG VP of Marketing Jimmy Augustine help answer these questions and discuss what you can expect from your ROI efforts. During this one-hour presentation, you will also learn:
  • Several approaches to ROI calculations
  • An overall CMDB ROI methodology
  • The most up-to-date results from EMA CMDB ROI research
  • Real-world customer examples from EMA Consulting
  • Ways you can address the ROI challenge


Tags: ROI - TCO, Strategic Planning, IT Reliability, ITIL		   
whitepaper Live Demonstration on Aug. 21st: Disaster Recovery with VMware Site Recovery Manager and Dell EqualLogic PS Series2008-08-21 Dell EqualLogic
  Join Dell to discover how the PS Series virtualized iSCSI SAN and VMware Infrastructure 3 enable simple, affordable disaster recovery using Dell EqualLogic Auto-Replication and VMware Site Recovery Manager.

This one hour live Webcast on Thursday, August 21st at 11:00 am ET / 8 am PT will highlight the integration of the industry's premier virtualized server and virtualized storage platforms to simplify and automate key disaster recovery workflows. You will learn how to reduce recovery times, risk and the cost of disaster recovery in the fully virtualized data center.

Or, click here to register to attend this Webcast on Sept. 4th.

Tags: Virtualization, Data Center, Data Recovery - Security, Storage Consolidation		   
whitepaper Live Event on Aug. 15th: Dell EqualLogic & VMware Infrastructure 3 Product Demonstration2008-08-15 Dell EqualLogic
  Join Dell, and Dell Inc. Sr. Manager Tim Sherbak, for a one-hour live webcast and product demonstration of a virtualized server and storage infrastructure based on VMware ESX Server 3.0 and the PS Series family of intelligent, iSCSI-based storage solutions. Register now for this event on Friday, August 15, 2008, at 1:00 pm ET / 10:00 am PT.

Or, click here to register to attend this Webcast on Sept. 5th.

Tags: Systems Integration, Storage Management, Virtualization		   
whitepaper Webcast: Using EPM to Measure and Manage in the Public Sector2008-08-13 Microsoft
  Organization can manage projects & programs better and make better decisions. With the right processes, the right tools customized to the requirements, metrics that are meaningful to the organization can be available to and easily interpreted by key players and stakeholders. The attendee will learn through an actual case study from a Federal Agency how to improve processes, measure the things that are important and use those metrics for pro-active management.

Tags: Business Management		   
whitepaper Live Webcast: Dell EqualLogic PS Series Demonstration for SQL Server Protection and Rapid Recovery2008-10-10 Dell EqualLogic
  Join Dell EqualLogic for a demonstration of the PS Series with Smart Copy functionality, designed to deliver comprehensive SQL Server database protection, rapid recovery and high availability.

Choose from these upcoming dates:

Oct. 10, 2008 1:00 pm ET / 10:00 am PT
Oct. 21, 2008 3:00 pm ET / 12:00 pm PT
Nov. 18, 2008 3:00 pm ET / 12:00 pm PT

Tags: Infrastructure Management, Database Management, Data Center, Data Recovery - Security		   
whitepaper TechNet Webcast: How Microsoft Does IT: Structured Active Directory Schema Management at Microsoft (Level 300)2008-07-15 Microsoft
  This webcast shows how Microsoft IT maintains a smooth and structured process for implementing Active Directory schema changes. Part of the reason for this normalcy is that a significant effort is made towards separating the business aspects of a schema change from the IT processes involved in the change. To minimize risks to users and applications, before a schema change is administered, it is assured that all parties such as business partners, application compatibility teams, and technical reviewers have analyzed the change and potential effects on users and applications.

Tags: Directory Services		   
whitepaper July 10th: Just MASH Marketing: The Customer Reference Mashup2008-07-10 Serena Software
  Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at 12:00 pm ET / 9:00 am PT, which will feature a demo of Serena's Pre-Built Customer Reference Mashup.

See how Serena Marketing utilizes the Customer Reference Mashup to ensure use of the most current customer success stories, track customer approvals, enforce internal approval and notification processes, know the ROI of the customer reference program, and more!

Tags: Call Center - Contact, CRM Software, Business Management, Sales - Marketing		   
whitepaper TechNet Webcast: How Microsoft Does IT: Management and Operations in Windows Server 2008 (Level 300)2008-06-26 Microsoft
  Microsoft Windows Server 2008 is the next generation of the Windows Server operating system that provides Information Technology (IT) professionals with the tools and features that allow them to maximize control over their network while providing unprecedented operations and management capabilities. In this webcast find out how Windows Server 2008 delivers a radical change to the operating system architecture that results in a significantly more manageable, reliable, and secure IT infrastructure than ever before.

Tags: Windows Server 2008		   
whitepaper Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup2008-06-19 Serena Software
  Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk.

Serena Software master masher Summer Ficarrotta shows you how Business Mashups automate and coordinate the way incidents are captured, routed, escalated and resolved through IT Support and Application Development. She also demonstrates one of Serena's free pre-built Business Mashups, the Incident Escalation Mashup, which helps escalate issues and routes them through development's issue tracking system.

With Serena's Incident Escalation Mashup you can restore business applications fast. This Business Mashup offers:
  • Faster and more accurate communication with application users
  • Visibility into incident status and activity, from capture and escalation through resolution
  • Auditable, traceable processes that ensure your best practices are followed
View Serena's Webinar today and "Mash Support!"

Tags: Customer Support Services, Web Services, Collaborative Web, IT Reliability, Software Project Management, Application Development		   
whitepaper ITIL and Best Practices Frameworks; featuring HP and Results Positive!2008-06-16 Hewlett-Packard (HP)
  Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services IT is delivering to the business. View this informative, on-demand rich media discussion, featuring noted industry experts, on ITIL and Best Practices Frameworks to learn how to bring key information together into a central source that will enable better decisions within your organization.

Tags: Strategic Planning, Services, IT Reliability, ITIL