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 TitleDate AddedCompany
whitepaper Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs2009-11-18 Cerylion
  Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.

Tags: User Satisfaction		   
whitepaper ECM: Tips for Managing Change Effectively2009-11-09 Optical Image Technology
  Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Managing change starts at the beginning - during the planning stage - and runs through a project's conclusion, addressing the gradual transition and ongoing support of employees charged with implementation. Those who recognize its importance typically do it well, but too many others make major investments in IT without planning for change. Technology cannot be effective unless people know how to use it effectively and embrace it.   
whitepaper Customer Case Study:  A L Filters2009-11-04 Dell EqualLogic
  Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can help pull IT back to the heart of the business - powering growth, not hindering it.

Tags: Server Hardware, IT Infrastructure, User Satisfaction, Server Hardware		   
whitepaper CDPS Analyst Interview with John Webster of Illuminata2009-10-26 IBM
  Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of Illuminata," to see how the IBM® Comprehensive Data Protection Express solution addresses the needs of midmarket companies that don't have adequate backup and recovery capabilities for their critical data.

Tags: Network Management, Data Infrastructure, IT Budgeting, User Satisfaction		   
whitepaper Flexible IT contains costs, boosts efficiency2009-10-26 IBM
  Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll see how making your IT more flexible can help you connect people, information and systems more intelligently - cutting costs, increasing responsiveness and giving you a competitive advantage.

Tags: IT Infrastructure, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper Selection Criteria for Remote Support Tools2009-10-23 NTRglobal
  Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer satisfaction ratings. Read this report to find out 10 critical selection criteria to use when evaluating remote support platforms, and identify how moving beyond homegrown or freeware tools will accelerate the achievement of business goals for your service and support operation

Tags: IT Infrastructure, Business Functions, Workflow Management, LAN - WAN		   
whitepaper Justifying SQL Server Management Tools in a Down Economy2009-10-22 Quest Software
  These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels?

The secret is to analyze IT budget constraints to save money without crippling service levels. In this Quest white paper, learn the typical IT organization's responses to down cycles. You'll learn how to consider budget distribution, the tools that won't break your budget and the best practices you need to keep service levels high. Read this white paper today.

Tags: IT Budgeting, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper Applying Remote Support Technology for Maximum Impact2009-10-20 Citrix Online
  Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

Tags: IT Infrastructure, Business Functions, Workflow Management, LAN - WAN		   
whitepaper From Trust to Process: Closing the Risk Gap in Privileged Access Control2009-10-14 BeyondTrust
  In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a trust-based system to a secure, auditable process in order to provide a higher standard of control and better support for regulatory compliance.

Tags: Enterprise Planning, Security Administration, IT Infrastructure, User Satisfaction		   
whitepaper Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity2009-10-08 Ricoh
  Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each year. According to the Photizo Group, a recognized thought leader in print services management, hardcopy costs are the last bastion of uncontrolled spending within organizations today—regardless of industry. But times are changing. Companies are discovering that better management of printing activities can significantly lower costs and have a positive environmental impact. Managed Print Services (MPS), when extended to include electronic document management and workflow solutions, offer an opportunity for companies to eliminate up to 30% of their total print costs, increase employee productivity by enabling faster, paperless processes, and significantly reduce the environmental impact of their business.

This paper provides an overview of the real costs of hardcopy printing today, exposing both hidden costs and lost opportunities to improve productivity and minimize environmental impacts. It then explores the many advantages of MPS and explains what a typical engagement involves. And finally, it provides helpful information on how to get started with MPS and what to look for in an MPS partner.

Tags: Peripherals, Components, Data Infrastructure, User Satisfaction