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 TitleDate AddedCompany
whitepaper Wipro Implements ITIL and Improves Efficiencies With BMC2007-01-05 01:00:23 BMC Software
  Wipro provides comprehensive IT solutions and services to corporations globally. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer Relationship Management (CRM) tools. It also needed a highly-customizable solution that could automatically generate tickets through a single console. To meet these needs, Wipro turned to BMC Remedy Help Desk.   
whitepaper WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions2007-01-05 01:00:23 BMC Software
  With nearly 67 percent market share, WebEx is the recognized leader in online meetings and Web conferencing services. When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy Help Desk (a previous version of BMC Remedy Service Desk) to track and manage support calls and tickets.   
whitepaper Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions2007-01-05 01:00:23 BMC Software
  In 1998, the telecommunications giant Vodafone Group made a major investment in the rapidly expanding Egyptian telecommunications market, establishing Vodafone Egypt through a Joint Venture Agreement of international and Egyptian investors. Since then, Vodafone Egypt has invested heavily in its existing network, growing its customer base to more than three million subscribers. Vodafone Egypt set out to change the way in which it logged and tracked issues relating to lost or faulty mobile phones, and in doing so, improved its processes across the organization. Using BMC Remedy solutions, the company has enhanced its services, sped incident resolution, eliminated paperwork, and realized significant ROI.   
whitepaper The NHS Trusts in Gloucestershire Improved IT Support by 60 Percent2007-01-05 01:00:23 BMC Software
  The NHS Trusts in Gloucestershire comprises various hospitals and clinical sites across Gloucestershire County. Understanding the link between quality patient services and IT, the NHS Trusts was looking to consolidate its IT service desks in order to optimize efficiency and resolve patient issues more quickly and effectively. By choosing BMC Magic Service Desk, a previous version of BMC Service Desk Express Suite, the Trust was able to automate its service desk, lower costs, and align with IT Infrastructure Library (ITIL) best practices.   
whitepaper TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk2007-01-05 01:00:23 BMC Software
  As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk systems. TOTAL UK selected the BMC Remedy Service Desk solution because of its ease of integration, out-of-the-box readiness, and scalability. Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the tangible benefits that BMC Remedy Service Desk would deliver against the help desk systems already in place.   
whitepaper Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC2007-01-05 01:00:23 BMC Software
  Looking to enhance service quality and customer satisfaction, Tianjin Mobile Communications Co., Ltd. turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation maintenance management platform. The implementation resulted in shorter response times, quicker problem resolution, and improved processing capacity.   
whitepaper Email is Down: Now You're Out of Compliance! An Executive Guide to Avoiding the Unexpected and Harmful Effects of Email Outages2007-01-05 12:33:21 MessageOne
  This Executive Guide explores how the impact of email outages on compliance and archiving can detrimentally affect your organization. Companies today need to view email as a business record as defined by the U.S. government. In the world of information compliance, it is important to understand that having a way to protect the essence of email transactions regardless of any business system outage is critical. This Guide clearly summarizes the three aspects of every message that can potentially be compromised and looks at establishing continuity for corporate messaging.   
whitepaper Next Generation Continuity Solution for Exchange Email Server0000-00-00 NEC Corporation of America
  When it comes to protecting your Microsoft Exchange server, you need a continuity solution that:
  • Mitigates both planned and unplanned downtime
  • Integrates application and data protection
  • Offers support for synchronous and asynchronous data mirroring
  • Provides high availability for quick disaster recovery
Download this white paper from NEC to read about NEC ExpressCluster X, a complete and versatile Exchange continuity solution that's intuitive, efficient, and affordable. 		  
whitepaper Wipro Implements ITIL and Improves Efficiencies With BMC2007-01-05 01:00:23 BMC Software
  Wipro provides comprehensive IT solutions and services to corporations globally. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer Relationship Management (CRM) tools. It also needed a highly-customizable solution that could automatically generate tickets through a single console. To meet these needs, Wipro turned to BMC Remedy Help Desk.   
whitepaper UPMC Implements Business Service Management to Automate Critical Processes Tied to Patient Care2007-01-05 01:00:23 BMC Software
  The University of Pittsburgh Medical Center (UPMC) enjoys a strong national and international clinical and research reputation, drawing patients from throughout the United States and across the globe. UPMC's IT infrastructure faces the challenge of providing on-demand IT services and high availability of systems. In addition, UPMC initiated a project to eliminate paper charts and records and create electronic hospital records across the entire organization. To help with this effort, UPMC chose BMC.