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 TitleDate AddedCompany
whitepaper Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs2009-11-18 Cerylion
  Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.

Tags: User Satisfaction, Internet and Web, Internet and Web, IT Infrastructure		   
whitepaper Consolidate Management Software and Reduce Cost2009-07-20 IBM
  Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of stories about troubling economic conditions and weak market and industry trends. Faced with challenges to reduce costs, at the same time they strive to closely align IT infrastructure to the business.

The solutions from IBM Tivoli provide an effective way to address these challenges. By consolidating with monitoring and management solutions from IBM Tivoli, organizations can reduce the costs of managing their IT infrastructure, increase their payback and align IT closely with the business.

Attend this Jam today and join EMA analysts for their findings on the benefits of consolidation to application management solutions. And, learn more about the benefits of following a phased approach to consolidation with Tivoli's application management solutions.

Register today to attend this on demand IBM event!



Tags: Internet and Web, Enterprise Planning, User Satisfaction, User Satisfaction		   
whitepaper Atrium Core Implementation Best Practices2009-06-30 BMC Software
  The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.

Tags: User Satisfaction, 		  
whitepaper Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action2009-06-11 BMC Software
  Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational effectiveness. Alert Management can help companies combat the pressures of business initiatives by accurately and efficiently targeting and delivering critical service delivery and service support notifications before they affect the business. The presenter of this webcast gives demonstration featuring an introduction to Alert Management.

Tags: User Satisfaction, 		  
whitepaper What's New in BMC Service Level Management 7.52009-05-20 BMC Software
  Establishing service targets and measuring performance against those targets is the first step in creating an IT culture of continual improvement. The attendee will learn how BMC's service level agreement compliance dashboards bring together request-based, availability and performance metrics to provide a holistic view of business service quality.

Tags: User Satisfaction, 		  
whitepaper What's New in BMC Remedy Service Desk 7.52009-05-13 BMC Software
  The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of what's new in the latest release of BMC Remedy Service Desk 7.5 and the attendee will learn how the service desk can provide more value to the business.   
whitepaper What's New in BMC Remedy Change Management 7.52009-04-29 BMC Software
  Experts agree that people and process failures cause 80 percent of downtime. The attendee of this webcast will learn about new functionality in Release Management, Change Impact Analysis and Collision Detection. The attendee will hear how customers achieved 20-40 percent gains in efficiency, accuracy, and service quality by reducing the number and frequency of change-related system failures.

Tags: User Satisfaction		   
whitepaper Learn to Manage Your Non-Windows Systems with System Center Configuration Manager 20072009-04-22 Quest Software
  Managing and reporting on change, configuration and system updates in a diverse environment isn't easy. Using multiple tools for tracking administrative rights add to the security risks, while productivity suffers when employees perform routine tasks over and over again. Not only that, it's costly to keep staff trained on these tools.

Listen in to this Webcast as industry expert Don Jones and a representative from Quest Software discuss how to easily extend System Center Configuration Manager 2007 to manage non-Windows systems such as Unix, Linux, Mac OS and VMware ESX to increase efficiency, reduce costs and ensure compliance.

Tags: Server Platforms - OS, User Satisfaction, Server Platforms - OS, IT Infrastructure		   
whitepaper What's New in BMC Atrium 7.52009-04-22 BMC Software
  The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how the advances in BMC Action Request System, BMC Atrium CMDB, and BMC Atrium Discovery make it simpler than ever to increase IT's business impact while making the most of the resources one already have.

Tags: User Satisfaction, 		  
whitepaper What's New in BMC Service Management Process Model 7.52009-04-15 BMC Software
  BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to bridge the gap between ITIL theory and the service management applications. The attendee will see how one can lower costs, reduce implementation timeframes, and improve staff productivity by using ITIL best practices integrated into the BMC Remedy IT Service Management Suite.

Tags: User Satisfaction,