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 TitleDate AddedCompany
whitepaper infinitas Learning Increases Customer Satisfaction and Reduces Support Costs2009-10-01 Oracle
  infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and provide the ability to quickly and proactively trace problems in digital content provision to infinitas, the hosting provider, the publisher and distributor, the educational institution, or the student. The challenge was to ensure that completed Service Level Agreements (SLAs) are within compliance regulations and that the quality of provision can be monitored from each individual student's perspective. infinitas learning implemented Oracle Real User Experience Insight to enable infinitas to identify and resolve content delivery issues easier and quicker.

Tags: User Satisfaction		   
whitepaper Tripwire Security Case Study: Aria System2009-09-19 Tripwire
  Aria Systems is the leading provider of subscription billing solutions and offers the only "Monetization Platform" encompassing the full spectrum of Billing and Customer Lifecycle Management services. The challenge was to demonstrate PCI DSS compliance as a Level 1 Merchant, to implement PCI solution quickly and without additional staff and to improve physical and virtual server configuration control. Tripwire Enterprise offers out-of-the-box configuration assessment and automated file integrity monitoring across physical and virtual environments that addresses a wide range of PCI requirements. Tripwire Professional Services leverages proven industry expertise to quickly implement and deliver a comprehensive solution tuned to the demanding requirements of PCI.

Tags: User Satisfaction		   
whitepaper Pulte Mortgage Builds a Strong IT Foundation With Tripwire Enterprise2009-09-19 Tripwire
  Pulte Mortgage, LLC has been helping homebuyers turn their dreams of owning a home into reality for over 33 years. The challenge was to satisfy change control demands of SOX regulations, to improve methods for verifying configuration changes and to track change success rates to evaluate staff effectiveness. Tripwire Enterprise tracks all changes across the enterprise, providing the proof of control over change that auditors require. Tripwire's monitoring rules are tailored to each system to avoid erroneous "Noise" and provide meaningful information. Reports can be customized to suit system, industry and regulation requirements and minimize the effort needed to ensure compliance with change management and security policies.

Tags: User Satisfaction		   
whitepaper Strangers (or Customers) Share Their Experience with IBM Service Management2009-09-10 IBM
  IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service Management videos.

Tags: IT Infrastructure, IT Budgeting, Security Administration, User Satisfaction		   
whitepaper Saudi Agency Improves Service Reliability With Centralized Service Desk2009-09-01 Microsoft
  Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met customers' needs at or above expected service levels. When Saudi Post unveiled a blueprint for next-generation postal services, IT management realized the need to balance a technology improvement strategy with an examination of processes, people, and the IT service life cycle to be able to effectively support business processes and to provide reliable IT services. An IT Service Management Assessment recommended a two-year Service Improvement Program to make overall improvements and determined that a centralized IT Service Desk would be key to providing more reliable and available IT service.

Tags: IT Infrastructure		   
whitepaper Customer Video: Siemens2009-08-26 IBM
  Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalability, performance, increased savings, and lower TCO.

Tags: Project Management, User Satisfaction		   
whitepaper MetroPower Achieves 100% Profitability on New Projects With Integrated Project Management Software2009-08-01 Oracle
  MetroPower, Inc. wanted to replace paper-based project management processes with an automated solution and ensure that the company has 'Zero losers' - engineering projects that lose money - and that it meets project deadlines. The challenge was to improve resource utilization, enabling MetroPower to efficiently move employees from project to project and boost project profitability. MetroPower, Inc. leveraged Oracle's Primavera P6 Enterprise Project Portfolio Management and Primavera Contract Management solution to automate project management processes, helping the company improve efficiency and grow sales from US$50 million to US$100 million.

Tags: User Satisfaction		   
whitepaper CARFAX Drives IT Success With Tripwire Enterprise2009-07-14 Tripwire
  CARFAX started with a vision: to be the leading source of vehicle history information for buyers and sellers of used cars. The challenge was to prevent rogue changes from disrupting system availability, to increase visibility to change activity across the IT enterprise and to enforce change management processes across production systems. Tripwire Enterprise tracks all changes across the enterprise and provides complete visibility to change activity, including unauthorized or unintended changes that can impact system availability and daily revenue. Tripwire provides documented proof of actual changes that triggers investigation of any change that doesn't comply with established change management processes.

Tags: User Satisfaction		   
whitepaper HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines2009-07-01 Hewlett-Packard (HP)
  Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old shift-based system.

Tags: User Satisfaction		   
whitepaper HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery2009-07-01 Hewlett-Packard (HP)
  ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management (ITOP) project. Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed HP Service Manager 7, a fully integrated IT Service Desk, and several HP management modules.

Tags: User Satisfaction