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 TitleDate AddedCompany
whitepaper Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs2009-11-18 Cerylion
  Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.

Tags: User Satisfaction		   
whitepaper Justifying SQL Server Management Tools in a Down Economy2009-10-22 Quest Software
  These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels?

The secret is to analyze IT budget constraints to save money without crippling service levels. In this Quest white paper, learn the typical IT organization's responses to down cycles. You'll learn how to consider budget distribution, the tools that won't break your budget and the best practices you need to keep service levels high. Read this white paper today.

Tags: IT Budgeting, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity2009-10-08 Ricoh
  Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each year. According to the Photizo Group, a recognized thought leader in print services management, hardcopy costs are the last bastion of uncontrolled spending within organizations today—regardless of industry. But times are changing. Companies are discovering that better management of printing activities can significantly lower costs and have a positive environmental impact. Managed Print Services (MPS), when extended to include electronic document management and workflow solutions, offer an opportunity for companies to eliminate up to 30% of their total print costs, increase employee productivity by enabling faster, paperless processes, and significantly reduce the environmental impact of their business.

This paper provides an overview of the real costs of hardcopy printing today, exposing both hidden costs and lost opportunities to improve productivity and minimize environmental impacts. It then explores the many advantages of MPS and explains what a typical engagement involves. And finally, it provides helpful information on how to get started with MPS and what to look for in an MPS partner.

Tags: Peripherals, Components, Data Infrastructure, User Satisfaction		   
whitepaper infinitas Learning Increases Customer Satisfaction and Reduces Support Costs2009-10-01 Oracle
  infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and provide the ability to quickly and proactively trace problems in digital content provision to infinitas, the hosting provider, the publisher and distributor, the educational institution, or the student. The challenge was to ensure that completed Service Level Agreements (SLAs) are within compliance regulations and that the quality of provision can be monitored from each individual student's perspective. infinitas learning implemented Oracle Real User Experience Insight to enable infinitas to identify and resolve content delivery issues easier and quicker.

Tags: User Satisfaction		   
whitepaper Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions2009-09-01 Oracle
  You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you:
  • Retain customers by deepening insight and improving service
  • Retain customers cost-effectively with optimized information insight and improved process flexibility
  • Use information insight and process flexibility to retain customers
  • Keep hold of your customers


Tags: Business Functions, Customer Management, User Satisfaction, Office Suites		   
whitepaper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution2009-09-01 KACE
  The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption during deployment.

Tags: IT Infrastructure, User Satisfaction, Security Administration, User Satisfaction		   
whitepaper Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R22009-09-01 Dell
  There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing security issues. Organizations need technologies that help them reduce costs, manage their dynamic workforce, enhance end users' experiences, and increase productivity.

Tags: IT Infrastructure, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper Customer Video: Siemens2009-08-26 IBM
  Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalability, performance, increased savings, and lower TCO.

Tags: Project Management, User Satisfaction		   
whitepaper Setting the record straight: SAN defrag is vital to storage performance.2009-08-03 Diskeeper
  Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets overlooked is the role SAN disk defragmenting plays in improving performance. In particular, companies overlook the performance degradation due to file system fragmentation within a SAN. How are companies addressing this? Some simply ignore the issue, believing that because of the inherently high performance of SANs, defragmenting offers little or no benefit. Find out what's really at stake and what the real issues are. The facts may surprise you!

Tags: Management, Storage Hardware, User Satisfaction		   
whitepaper Setting the record straight: SAN defrag is vital to storage performance2009-08-03 Diskeeper
  Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets overlooked is the role SAN disk defragmenting plays in improving performance. In particular, companies overlook the performance degradation due to file system fragmentation within a SAN. How are companies addressing this? Some simply ignore the issue, believing that because of the inherently high performance of SANs, defragmenting offers little or no benefit. Find out what's really at stake and what the real issues are. The facts may surprise you!

Tags: Management, Storage Hardware, User Satisfaction