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Title Date Added Company

ISO 20000: What's an Organization to Do? 2006-11-08 01:00:18 BMC Software

International standards related to IT Service Management permit organizations worldwide to collaborate and they provide valuable guidelines that help establish the credibility of companies. A new standard, ISO 20000, which is now available, allows an organization to demonstrate to its customers and investors that it operates with business integrity and security, and that it fosters a culture of continual quality improvement in IT Service Management. Why is this so important? It is because achieving ISO 20000 certification can help give companies a competitive edge over those companies that don't meet this standard.

Ensure Exchange Availability with Transaction Replication 2006-11-03 17:33:42 Cemaphore Systems

Delivering greater than 99% uptime for Microsoft Exchange requires deployment of high availability (HA) and disaster recovery (DR) solutions, but which one is right for your organization?

Buying HA/DR solutions for Exchange is a bit like shopping for insurance. It's not something you expect to use daily, so you don't want to blow your whole budget on it. But when you do need it, you're going to want all the protection you can get just as soon as you can get it.

This white paper explores HA/DR solutions and compares Exchange transaction and file-based replication, two of the most popular and cost-effective options available. Read this paper to learn about the efficiency and reliability of these solutions.

Service Level Management: The Key to Optimal Customer and User Experiences 2006-11-08 01:00:18 Robert Frances Group

Robert Frances Group (RFG) believes Service Level Management (SLM) is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments. However, effective end-user transaction quality and SLM require accurate, comprehensive, and timely information about what customers and users actually experience, and about the interdependencies linking those experiences with specific IT infrastructure elements. IT decision-makers should ensure that IT infrastructures at their enterprises are sufficiently robust and well managed to provide the information needed to deliver, maintain, and manage consistently high transaction performance and service levels. IT decision-makers should also work closely with their business counterparts, to develop processes and policies designed to support optimal service levels across and beyond the enterprise.

SpringCM Delivers Cost Savings and Scalable Business Growth for Priority Solutions International 2007-01-08 13:50:20 SpringCM

Read about the business benefits that Priority Solutions International (PSI) has realized since it began using SpringCM's electronic document management system. Headquartered in Traverse City, MI, PSI is a global, non-asset-based supply chain management company that helps its customers simplify, automate, measure, manage, and improve their supply chain. This case study explains how the SpringCM solution has helped PSI:

Reduce headcount dedicated to Proof of Delivery (POD) management from five part-time workers to one full-time employee

Expand into new, paperwork-intensive business areas without getting bogged down in manual processes

Improve quality of service for clients and vendors

Ensure regulatory compliance

How SpringCM is Serving Healthcare: Security, Privacy and HIPAA Policies 2007-01-08 13:50:09 SpringCM

This SpringCM case study discusses the privacy and security requirements of the Health Insurance Portability and Accountability Act (HIPAA). It explains how SpringCM is helping a New York-based psychiatric hospital and other health care organizations better manage their HIPAA compliance obligations. Download the paper to learn how SpringCM's affordable monthly subscription service, which doesn't require any additional hardware or software, takes the guesswork out of safeguarding Protected Health Information (PHI) as defined by HIPAA.

is:energy Provides Complete IT Services Solution With BMC Remedy 2006-10-01 BMC Software

is:energy GmbH is one of Germany's leading complete IT service suppliers for the energy industry. The company wanted to implement an integrated incident, order, and asset management system. After searching for several vendors is:energy deployed BMC systems for its solution and implemented BMC Remedy Action Request System to meet their requirements.

Tags: SLA

Streamline to Success: The Real Mid-Market Experience: Wholesale/Distribution 2006-09-26 01:00:16 IBM

"Legacy" core systems, or Business Management Systems, are the lifeblood that supports the financial functions, and track inventory and sales information. In many cases, the legacy core systems represent 20 to 30 years of business rules and logic, customer and supplier data, and extensive internal and external interfaces, which makes replacing them seem impossible from the perspectives of cost, time, and risk. However, they provide the technology foundation that is the cornerstone to providing information for most of the business functions.

Streamline to Success: The Real Mid-Market Experience: Insurance 2006-09-26 01:00:16 IBM

The challenges being faced by mid-market insurers today are no secret. Companies have to introduce new products quickly, improve their flexibility to make system changes faster, battle to retain existing customers, acquire new business, and overcome operational and organizational inefficiencies. But how can insurers achieve speed and agility when their IT systems are inflexible and expensive to maintain? A key step to meeting today's challenges is for the business to move toward a service-oriented architecture or SOA to better align business with IT goals and eliminate IT roadblocks.

Streamline to Success: The Real Mid-Market Experience: Industrial/Manufacturing 2006-09-26 01:00:16 IBM

Manufacturers of all types are faced with challenges on many fronts. Globalization has reshaped our view of supply and demand. Customer expectations continue to increase while customer loyalty can be lost with just one misstep. As a result, manufacturers develop and execute various strategies to win in the marketplace. A key step to meeting these challenges is to select IT solutions that work well together and support both the processes and the strategies that drive success for the company.

'Must Have': Defining Your IP Phone System 2006-09-26 01:00:16 Cisco Systems

This article from voip-magazine.com discusses how decision makers seeking a new communications solution can understand the critical core, culture-driven features necessary for any organization. The article also includes a top-ten action items and features list to help guide the reader through the process of separating must-haves from nice-to-haves.

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Title	Date Added	Company
ISO 20000: What's an Organization to Do?	2006-11-08 01:00:18	BMC Software
International standards related to IT Service Management permit organizations worldwide to collaborate and they provide valuable guidelines that help establish the credibility of companies. A new standard, ISO 20000, which is now available, allows an organization to demonstrate to its customers and investors that it operates with business integrity and security, and that it fosters a culture of continual quality improvement in IT Service Management. Why is this so important? It is because achieving ISO 20000 certification can help give companies a competitive edge over those companies that don't meet this standard.
Ensure Exchange Availability with Transaction Replication	2006-11-03 17:33:42	Cemaphore Systems
Delivering greater than 99% uptime for Microsoft Exchange requires deployment of high availability (HA) and disaster recovery (DR) solutions, but which one is right for your organization? Buying HA/DR solutions for Exchange is a bit like shopping for insurance. It's not something you expect to use daily, so you don't want to blow your whole budget on it. But when you do need it, you're going to want all the protection you can get just as soon as you can get it. This white paper explores HA/DR solutions and compares Exchange transaction and file-based replication, two of the most popular and cost-effective options available. Read this paper to learn about the efficiency and reliability of these solutions.
Service Level Management: The Key to Optimal Customer and User Experiences	2006-11-08 01:00:18	Robert Frances Group
Robert Frances Group (RFG) believes Service Level Management (SLM) is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments. However, effective end-user transaction quality and SLM require accurate, comprehensive, and timely information about what customers and users actually experience, and about the interdependencies linking those experiences with specific IT infrastructure elements. IT decision-makers should ensure that IT infrastructures at their enterprises are sufficiently robust and well managed to provide the information needed to deliver, maintain, and manage consistently high transaction performance and service levels. IT decision-makers should also work closely with their business counterparts, to develop processes and policies designed to support optimal service levels across and beyond the enterprise.
SpringCM Delivers Cost Savings and Scalable Business Growth for Priority Solutions International	2007-01-08 13:50:20	SpringCM
Read about the business benefits that Priority Solutions International (PSI) has realized since it began using SpringCM's electronic document management system. Headquartered in Traverse City, MI, PSI is a global, non-asset-based supply chain management company that helps its customers simplify, automate, measure, manage, and improve their supply chain. This case study explains how the SpringCM solution has helped PSI: Reduce headcount dedicated to Proof of Delivery (POD) management from five part-time workers to one full-time employee Expand into new, paperwork-intensive business areas without getting bogged down in manual processes Improve quality of service for clients and vendors Ensure regulatory compliance
How SpringCM is Serving Healthcare: Security, Privacy and HIPAA Policies	2007-01-08 13:50:09	SpringCM
This SpringCM case study discusses the privacy and security requirements of the Health Insurance Portability and Accountability Act (HIPAA). It explains how SpringCM is helping a New York-based psychiatric hospital and other health care organizations better manage their HIPAA compliance obligations. Download the paper to learn how SpringCM's affordable monthly subscription service, which doesn't require any additional hardware or software, takes the guesswork out of safeguarding Protected Health Information (PHI) as defined by HIPAA.
is:energy Provides Complete IT Services Solution With BMC Remedy	2006-10-01	BMC Software
is:energy GmbH is one of Germany's leading complete IT service suppliers for the energy industry. The company wanted to implement an integrated incident, order, and asset management system. After searching for several vendors is:energy deployed BMC systems for its solution and implemented BMC Remedy Action Request System to meet their requirements. Tags: SLA
Streamline to Success: The Real Mid-Market Experience: Wholesale/Distribution	2006-09-26 01:00:16	IBM
"Legacy" core systems, or Business Management Systems, are the lifeblood that supports the financial functions, and track inventory and sales information. In many cases, the legacy core systems represent 20 to 30 years of business rules and logic, customer and supplier data, and extensive internal and external interfaces, which makes replacing them seem impossible from the perspectives of cost, time, and risk. However, they provide the technology foundation that is the cornerstone to providing information for most of the business functions.
Streamline to Success: The Real Mid-Market Experience: Insurance	2006-09-26 01:00:16	IBM
The challenges being faced by mid-market insurers today are no secret. Companies have to introduce new products quickly, improve their flexibility to make system changes faster, battle to retain existing customers, acquire new business, and overcome operational and organizational inefficiencies. But how can insurers achieve speed and agility when their IT systems are inflexible and expensive to maintain? A key step to meeting today's challenges is for the business to move toward a service-oriented architecture or SOA to better align business with IT goals and eliminate IT roadblocks.
Streamline to Success: The Real Mid-Market Experience: Industrial/Manufacturing	2006-09-26 01:00:16	IBM
Manufacturers of all types are faced with challenges on many fronts. Globalization has reshaped our view of supply and demand. Customer expectations continue to increase while customer loyalty can be lost with just one misstep. As a result, manufacturers develop and execute various strategies to win in the marketplace. A key step to meeting these challenges is to select IT solutions that work well together and support both the processes and the strategies that drive success for the company.
'Must Have': Defining Your IP Phone System	2006-09-26 01:00:16	Cisco Systems
This article from voip-magazine.com discusses how decision makers seeking a new communications solution can understand the critical core, culture-driven features necessary for any organization. The article also includes a top-ten action items and features list to help guide the reader through the process of separating must-haves from nice-to-haves.