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Title Date Added Company

BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek 2007-02-01 BMC Software

Coldwater Creek operates nearly 250 retail stores, as well as online and catalog retail operations. The company wanted to architect the delivery of IT service to the point where it is highly automated and unobtrusive, and facilitates work processes so that employees can provide the best possible service to Coldwater Creek customers. Coldwater Creek deployed BMC for its solution and implemented the BMC Remedy IT Service Management Suite to support ITIL processes for incident, problem, change, service level, and asset management.

Tags: ITIL

Illinois Century Network Provides Superior Support With BMC Remedy Solutions 2007-01-19 01:00:27 BMC Software

In 2001, the State of Illinois tied for first place in the Digital States Survey, an award that recognizes excellence in government technology initiatives. A major contributing factor in garnering this prestigious award was the Illinois Century Network (ICN), a world-class IP education, training, and electronic information. Needing to replace its homegrown incident management application, Illinois Century Network (ICN) chose BMC Remedy Service Management solutions as a way to provide better service to customers and more responsive reporting to stakeholders - all while keeping costs down.

Informatica Trentina Enhances Asset Management in Local Government Using BMC Remedy Solution 2007-01-19 01:00:27 BMC Software

Informatica Trentina provides IT and telematics planning, development and management services in support of the regional government authorities. Informatica Trentina decided to extend the use of BMC Remedy with the aim of modernizing the software and hardware component inventory for all of the workstations used by the company's internal and external customers. In particular, external customers benefit from an integrated desktop management service which makes all relevant information centrally available. The BMC Remedy solution has also enabled the company to integrate finance and maintenance data concerning the company's assets with technical and logistical information.

Infineon Improves Efficiencies and Lowers Costs With BMC Software 2007-01-19 01:00:27 BMC Software

Infineon Technologies designs, builds, and markets advanced semiconductor solutions and services. Infineon Technologies needed a consolidated approach for tracking and managing customer issues, service requests, change requests, and IT assets. They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes - including the adoption of ITIL guidelines - in order to increase efficiencies and reduce costs.

Hi-Tech Mold & Engineering Achieves Full Return on Investment With BMC Magic Service Desk Suite 2007-01-19 01:00:27 BMC Software

Hi-Tech Mold & Engineering (Hi-Tech) needed to automate its manual processes to speed problem resolution and improve tracking and management of open requests. Using the BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) the company now resolves incidents more quickly, manages the IT asset lifecycle, and provides in-depth reporting, thus saving money and improving customer satisfaction.

Healthcare Organizations Drive Up Efficiency and Drive Down Costs With BMC IT Service Support Express 2007-01-19 01:00:27 BMC Software

Nowadays healthcare organizations are under pressure from patients, insurers, government entities, and other stakeholders to contain costs while improving the quality of patient care. Providing physicians, nurses, technicians, and other healthcare professionals with easy access to the systems that support all aspects of delivering patient services is essential to meeting these two important objectives. Healthcare organizations are responding to this need by investing in new IT solutions, such as clinical systems, inventory management, patient profiling, and tracking of patient care. Healthcare organizations, such as BayCare Health System, Beth Israel Deaconess Medical Center (BIDMC), and Care New England Health System, have overcome these and other challenges with the help of BMC IT Service Support Express (formerly BMC Magic solutions).

Global Pharmaceutical Company Uses BMC Remedy Metrics to Drive Cost-Saving Decisions 2007-01-19 01:00:27 BMC Software

The global Center of Information Technology Excellence (CITE) group at a worldwide pharmaceutical company ("The Company") set out to maximize the efficiency of the help desk and reduce costs. Using the metrics available through BMC Remedy solutions, the group not only improved its own performance, but also helped other IT groups to identify areas for improvement.

IPC Delivers World-Class Customer Service With BMC Software 2007-01-19 01:00:27 BMC Software

With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by an advanced enterprise service management solution. For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management. IPC turned to Column Technologies, a BMC Solution Provider, for expertise in adapting and deploying the applications.

International Hospital Group Improves Financial Applications, Gains Over $56 Million in Benefits With BMC Software's BSM Solution 2007-01-19 01:00:27 ROI Publishing

An international hospital group headquartered in the United States, in pursuit of operational excellence, was looking to provide IT services that operate in a predictable way. In the short term, it wanted to improve the performance of critical financial applications, and set and meet service level goals for those applications. In the long run, it wanted to align its business and medical goals with its IT strategy and infrastructure. So it turned to BMC for a Business Service Management (BSM) solution. As a result, the hospital group has increased the availability and responsiveness of its financial applications, set and met service level goals, and laid the groundwork for an enterprise-wide BSM strategy that will gain the group a projected $56,112,000 over five years.

Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification With BMC Software 2007-01-19 01:00:27 BMC Software

When Petrobras needed a consolidated customer support solution, they turned to BMC Remedy Service Process Management solutions. These solutions, including BMC Remedy Action Request System (AR System), enable Petrobras to manage more than one million calls per year - from request to resolution - and also play a key part in the company's ISO 9002 Certification.

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Title	Date Added	Company
BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek	2007-02-01	BMC Software
Coldwater Creek operates nearly 250 retail stores, as well as online and catalog retail operations. The company wanted to architect the delivery of IT service to the point where it is highly automated and unobtrusive, and facilitates work processes so that employees can provide the best possible service to Coldwater Creek customers. Coldwater Creek deployed BMC for its solution and implemented the BMC Remedy IT Service Management Suite to support ITIL processes for incident, problem, change, service level, and asset management. Tags: ITIL
Illinois Century Network Provides Superior Support With BMC Remedy Solutions	2007-01-19 01:00:27	BMC Software
In 2001, the State of Illinois tied for first place in the Digital States Survey, an award that recognizes excellence in government technology initiatives. A major contributing factor in garnering this prestigious award was the Illinois Century Network (ICN), a world-class IP education, training, and electronic information. Needing to replace its homegrown incident management application, Illinois Century Network (ICN) chose BMC Remedy Service Management solutions as a way to provide better service to customers and more responsive reporting to stakeholders - all while keeping costs down.
Informatica Trentina Enhances Asset Management in Local Government Using BMC Remedy Solution	2007-01-19 01:00:27	BMC Software
Informatica Trentina provides IT and telematics planning, development and management services in support of the regional government authorities. Informatica Trentina decided to extend the use of BMC Remedy with the aim of modernizing the software and hardware component inventory for all of the workstations used by the company's internal and external customers. In particular, external customers benefit from an integrated desktop management service which makes all relevant information centrally available. The BMC Remedy solution has also enabled the company to integrate finance and maintenance data concerning the company's assets with technical and logistical information.
Infineon Improves Efficiencies and Lowers Costs With BMC Software	2007-01-19 01:00:27	BMC Software
Infineon Technologies designs, builds, and markets advanced semiconductor solutions and services. Infineon Technologies needed a consolidated approach for tracking and managing customer issues, service requests, change requests, and IT assets. They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes - including the adoption of ITIL guidelines - in order to increase efficiencies and reduce costs.
Hi-Tech Mold & Engineering Achieves Full Return on Investment With BMC Magic Service Desk Suite	2007-01-19 01:00:27	BMC Software
Hi-Tech Mold & Engineering (Hi-Tech) needed to automate its manual processes to speed problem resolution and improve tracking and management of open requests. Using the BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) the company now resolves incidents more quickly, manages the IT asset lifecycle, and provides in-depth reporting, thus saving money and improving customer satisfaction.
Healthcare Organizations Drive Up Efficiency and Drive Down Costs With BMC IT Service Support Express	2007-01-19 01:00:27	BMC Software
Nowadays healthcare organizations are under pressure from patients, insurers, government entities, and other stakeholders to contain costs while improving the quality of patient care. Providing physicians, nurses, technicians, and other healthcare professionals with easy access to the systems that support all aspects of delivering patient services is essential to meeting these two important objectives. Healthcare organizations are responding to this need by investing in new IT solutions, such as clinical systems, inventory management, patient profiling, and tracking of patient care. Healthcare organizations, such as BayCare Health System, Beth Israel Deaconess Medical Center (BIDMC), and Care New England Health System, have overcome these and other challenges with the help of BMC IT Service Support Express (formerly BMC Magic solutions).
Global Pharmaceutical Company Uses BMC Remedy Metrics to Drive Cost-Saving Decisions	2007-01-19 01:00:27	BMC Software
The global Center of Information Technology Excellence (CITE) group at a worldwide pharmaceutical company ("The Company") set out to maximize the efficiency of the help desk and reduce costs. Using the metrics available through BMC Remedy solutions, the group not only improved its own performance, but also helped other IT groups to identify areas for improvement.
IPC Delivers World-Class Customer Service With BMC Software	2007-01-19 01:00:27	BMC Software
With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by an advanced enterprise service management solution. For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management. IPC turned to Column Technologies, a BMC Solution Provider, for expertise in adapting and deploying the applications.
International Hospital Group Improves Financial Applications, Gains Over $56 Million in Benefits With BMC Software's BSM Solution	2007-01-19 01:00:27	ROI Publishing
An international hospital group headquartered in the United States, in pursuit of operational excellence, was looking to provide IT services that operate in a predictable way. In the short term, it wanted to improve the performance of critical financial applications, and set and meet service level goals for those applications. In the long run, it wanted to align its business and medical goals with its IT strategy and infrastructure. So it turned to BMC for a Business Service Management (BSM) solution. As a result, the hospital group has increased the availability and responsiveness of its financial applications, set and met service level goals, and laid the groundwork for an enterprise-wide BSM strategy that will gain the group a projected $56,112,000 over five years.
Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification With BMC Software	2007-01-19 01:00:27	BMC Software
When Petrobras needed a consolidated customer support solution, they turned to BMC Remedy Service Process Management solutions. These solutions, including BMC Remedy Action Request System (AR System), enable Petrobras to manage more than one million calls per year - from request to resolution - and also play a key part in the company's ISO 9002 Certification.