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Title Date Added Company

Oxygen Business Solutions Expands Customer Base, Lifts Earnings by 300 Percent 2007-01-19 01:00:27 BMC Software

Oxygen Business Solutions Limited is a leading information technology services and outsourcing company specializing in supporting SAP users in Australasia. The challenge was to transform internal shared-services organization into customer-focused outsourcing company with capacity and credibility to successfully support all aspects of client IT needs. Oxygen implemented BMC enterprise systems management solutions to meet their business imperatives of binding together people, technology and processes.

Optimis Uses BMC Remedy Customer Support to Guarantee Service Excellence 2007-01-19 01:00:27 BMC Software

Optimis was formed following a management buyout of Blue Pumpkin Software UK, previously a wholly owned subsidiary of Blue Pumpkin Inc. One of the first challenges facing the Optimis team was the need to establish a new customer support infrastructure. Because Optimis demonstrates best practice leadership when dealing with its own customers, it was vital for them to select a customer service solution that could provide the best possible customer support experience. Customer satisfaction is a key performance indicator for Optimis, and its customer service and support solution needed to deliver industry-leading support functionality. Optimis implemented BMC Remedy Customer Support to meet all their infrastructure and functionality requirements.

Northeastern University Improves IS Support With BMC Remedy Action Request System 2007-01-19 01:00:27 BMC Software

A world leader in practice-oriented education, NorthEastern University (NEU) emphasizes educational programs that link classroom learning with workplace experience and integrate professional preparation with study in the liberal arts and sciences. In 1998, when NEU needed to replace its manual spreadsheet-based trouble tracking process, the Information Services (IS) staff determined that the best approach would be to build custom applications on AR System to meet specific needs of the university environment. In 2001, IS launched a major redesign and upgrade of its AR System deployment. This effort was driven by the desire to leverage AR System Mid-Tier Web capabilities and to integrate the custom ITSM applications with PeopleSoft and other business applications.

BMC Software Infrastructure Management Solutions Increase Efficiency 7% Within First Year 2007-01-19 01:00:27 BMC Software

LogicaCMG's infrastructure outsourcing business (LogicaCMG Outsourcing Services) is a showcase success story in the Information Technology (IT) industry. LogicaCMG's growth had outpaced the company's enterprise service management. To ensure that LogicaCMG met the strict service levels demanded by its customers, BMC Performance Manager Express and BMC PATROL Enterprise Manager solutions were selected and used as the primary means for status reporting, monitoring systems, and deploying servers.

Johns Hopkins Bloomberg School of Public Health Provides Better Faculty, Student, and Staff Support With BMC Magic Service Desk Suite 2007-01-19 01:00:27 BMC Software

When its vendor stopped supporting its service desk software, Johns Hopkins Bloomberg School of Health began a search to find a new solution. By choosing the BMC Magic Service Desk Suite (a previous version of the BMC Service Desk Express Suite), the school has improved efficiency, lowered costs, increased customer satisfaction, and prevented fraud.

Munich Airport Manages ITIL-Based IT Infrastructure Using BMC 2007-01-19 01:00:27 BMC Software

Munich Airport is a leader in German air transportation. It is one of the fastest-growing hubs in Europe and the world, with domestic flights already exceeding passenger numbers at Frankfurt Airport. Munich Airport was looking to integrate its IT and call management on a standardized platform. BMC Remedy Action Request System (AR System) was selected as the central configuration database and workflow engine for the disparate management systems involved in the airports operations.

The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite 2007-01-19 01:00:27 BMC Software

The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management Suite, including BMC Remedy Asset Management, widened their focus.

TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software 2007-01-19 01:00:27 BMC Software

Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months.

ROC de Leijgraaf Increases IT Support Responsiveness by 20 Percent Using BMC Service Desk Express Suite 2007-01-19 01:00:27 BMC Software

To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people, places, and assets. The school is now benefiting from a powerful workflow solution that delivers superior service and reduced operational expenses. As a result, its help desk has experienced a 10 percent increase in productivity - in only three months - and despite an increase in the volume of inquiries received, is able to respond to inquiries 20 percent faster.

TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions 2007-01-19 01:00:27 BMC Software

Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate processes, escalate issues when necessary, and allow users to enter their own tickets and check their status. The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability.

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Title	Date Added	Company
Oxygen Business Solutions Expands Customer Base, Lifts Earnings by 300 Percent	2007-01-19 01:00:27	BMC Software
Oxygen Business Solutions Limited is a leading information technology services and outsourcing company specializing in supporting SAP users in Australasia. The challenge was to transform internal shared-services organization into customer-focused outsourcing company with capacity and credibility to successfully support all aspects of client IT needs. Oxygen implemented BMC enterprise systems management solutions to meet their business imperatives of binding together people, technology and processes.
Optimis Uses BMC Remedy Customer Support to Guarantee Service Excellence	2007-01-19 01:00:27	BMC Software
Optimis was formed following a management buyout of Blue Pumpkin Software UK, previously a wholly owned subsidiary of Blue Pumpkin Inc. One of the first challenges facing the Optimis team was the need to establish a new customer support infrastructure. Because Optimis demonstrates best practice leadership when dealing with its own customers, it was vital for them to select a customer service solution that could provide the best possible customer support experience. Customer satisfaction is a key performance indicator for Optimis, and its customer service and support solution needed to deliver industry-leading support functionality. Optimis implemented BMC Remedy Customer Support to meet all their infrastructure and functionality requirements.
Northeastern University Improves IS Support With BMC Remedy Action Request System	2007-01-19 01:00:27	BMC Software
A world leader in practice-oriented education, NorthEastern University (NEU) emphasizes educational programs that link classroom learning with workplace experience and integrate professional preparation with study in the liberal arts and sciences. In 1998, when NEU needed to replace its manual spreadsheet-based trouble tracking process, the Information Services (IS) staff determined that the best approach would be to build custom applications on AR System to meet specific needs of the university environment. In 2001, IS launched a major redesign and upgrade of its AR System deployment. This effort was driven by the desire to leverage AR System Mid-Tier Web capabilities and to integrate the custom ITSM applications with PeopleSoft and other business applications.
BMC Software Infrastructure Management Solutions Increase Efficiency 7% Within First Year	2007-01-19 01:00:27	BMC Software
LogicaCMG's infrastructure outsourcing business (LogicaCMG Outsourcing Services) is a showcase success story in the Information Technology (IT) industry. LogicaCMG's growth had outpaced the company's enterprise service management. To ensure that LogicaCMG met the strict service levels demanded by its customers, BMC Performance Manager Express and BMC PATROL Enterprise Manager solutions were selected and used as the primary means for status reporting, monitoring systems, and deploying servers.
Johns Hopkins Bloomberg School of Public Health Provides Better Faculty, Student, and Staff Support With BMC Magic Service Desk Suite	2007-01-19 01:00:27	BMC Software
When its vendor stopped supporting its service desk software, Johns Hopkins Bloomberg School of Health began a search to find a new solution. By choosing the BMC Magic Service Desk Suite (a previous version of the BMC Service Desk Express Suite), the school has improved efficiency, lowered costs, increased customer satisfaction, and prevented fraud.
Munich Airport Manages ITIL-Based IT Infrastructure Using BMC	2007-01-19 01:00:27	BMC Software
Munich Airport is a leader in German air transportation. It is one of the fastest-growing hubs in Europe and the world, with domestic flights already exceeding passenger numbers at Frankfurt Airport. Munich Airport was looking to integrate its IT and call management on a standardized platform. BMC Remedy Action Request System (AR System) was selected as the central configuration database and workflow engine for the disparate management systems involved in the airports operations.
The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite	2007-01-19 01:00:27	BMC Software
The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management Suite, including BMC Remedy Asset Management, widened their focus.
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software	2007-01-19 01:00:27	BMC Software
Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months.
ROC de Leijgraaf Increases IT Support Responsiveness by 20 Percent Using BMC Service Desk Express Suite	2007-01-19 01:00:27	BMC Software
To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people, places, and assets. The school is now benefiting from a powerful workflow solution that delivers superior service and reduced operational expenses. As a result, its help desk has experienced a 10 percent increase in productivity - in only three months - and despite an increase in the volume of inquiries received, is able to respond to inquiries 20 percent faster.
TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions	2007-01-19 01:00:27	BMC Software
Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate processes, escalate issues when necessary, and allow users to enter their own tickets and check their status. The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability.