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 TitleDate AddedCompany
whitepaper RedPrairie's Warehouse Management/HF Improves Productivity and Efficiency at Furniture Retailer's Distribution Center2008-05-29 RedPrairie
  Of late, El Dorado had more than $115 million in sales and moved 440,000 pieces of furniture through its distribution center. With so much merchandise on the move, the company's existing warehouse management system simply couldn't keep up. Their previous system was a batch barcode system used only for receiving, so they did a lot of work by hand and the paper trail was enormous. El Dorado deployed Warehouse Management/HF from RedPrairie which now manages El Dorado's entire warehouse operation, including putaways, picks, customer pickups, relocations, and damaged merchandise. The system determines the location of the needed merchandise and directs forklift operators to the correct location.

Tags: Warehouse Inventory Management, 		  
whitepaper Redefining the Customer Experience2008-05-21 JupiterMedia
  People begin by searching online for cameras noting the benefits of certain makes, models, features and prices. They follow up with a shortlist of cameras that they want to touch, feel and see. They then walk into a store, keeping the shortlist handy, explore a bit and eventually make a decision on which camera they like most. They buy it, bring it home, open the package, and find the battery missing from the package. The experience any customer receives is not just what the brand owner scripted for the customer, it was outcome-based that resulted from personal interactions and was almost exploratory in nature.   
whitepaper Health Plan Customer Experience: From Enraged to Engaged2008-05-12 Microsoft Tips
  Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this type of consumer discontent will become an increasingly larger issue for health plans. What can health plans do to improve their customer experience? Chart a path to Experience-Based Differentiation (EBD). This webcast layout the key elements of EBD, which represent Forrester's blueprint for customer experience excellence.   
whitepaper Using the Six Laws of Persuasion in Negotiations2008-05-02 Global Knowledge
  This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. This process appeals to the intellect, using logical and objective criteria, as well as a methodology that positively engages the emotions of the negotiators.

Tags: Sales - Marketing, IT HR - Staffing - Training, Resources Mgmt.		   
whitepaper Web Hosting Company Easily Deploys New Server Solution on a Multiplatform Network2008-05-01 Microsoft
  A German Web-hosting company, intergenia provides business and individual customers with Web space, as well as virtual and dedicated servers. As a market leader, intergenia wanted to offer its customers Windows Server 2008 when it launched. But the company's automated deployment structure runs on the Linux operating system. A second deployment system with parallel operations would be too expensive and - because of the tight integration required between the two systems - too time-consuming to set up. However, with help from Microsoft Services, intergenia easily integrated Windows Server 2008 into its Linux-based distribution process using advanced features in the new operating system.

Tags: Linux - Open Source, Windows Server 2008		   
whitepaper Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study2008-05-01 Microsoft
  ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue. To accommodate this rapid expansion, ProCurve wanted to replace its Web-based sales force automation solution with a system that encourages greater user adoption and is easier to integrate with other business systems. Microsoft Services helped ProCurve tailor Microsoft Dynamics CRM to its unique needs over a six-month period and rollout the solution to more than 400 employees around the globe. After just six months, ProCurve has recouped its investment through greater productivity, improved collaboration, and more accurate demand forecasting. In addition, Microsoft Dynamics CRM provides the technical flexibility to support ongoing enhancements.

Tags: CRM Software, Sales Force Automation, Sales - Marketing		   
whitepaper Fluidra Optimizes Global Human Resources Management With Integrated Solution2008-05-01 Oracle
  Fluidra wanted to improve visibility into the company's Human Resources (HR) data to better allocate and leverage talent and deploy a system with multi-lingual and multi-country capabilities to meet the company's international HR requirements. The challenge was to improve HR staff productivity and deploy and enforce standardized HR policies across the international organization, including benefit remuneration and performance management. Fluidra deployed Oracle's PeopleSoft Enterprise Human Capital Management applications, integrating more than 700 employees into a single database to extend visibility as well as facilitated HR processes across the company's various divisions with a system that supports multiple languages and international requirements.

Tags: Human Capital Management		   
whitepaper Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base2008-05-01 Oracle
  Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps Promero's clients drive sales and deliver quality customer service. The challenge was to empower call center supervisors with real-time functionality and enable a self-administering interface for rapid operational updates and deliver expanded reporting capabilities to the company's customers. Promero selected Oracle Contact Center Anywhere as the company's call center platform and increased call center platform reliability from 93.5% to 100% over a four-year deployment period, and increased contact rate by 285%.

Tags: Call Center - Contact		   
whitepaper Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing2008-05-01 Oracle
  Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer orientation and improve customer identification in media sales. The challenge was to gain advanced functionality and an easy-to-use application and provide a flexible architecture that can be deployed rapidly, as well as upgraded to meet changing business needs. Helsingin Sanomat worked with Accenture to implement Oracle's Siebel applications to consolidate customer information previously fragmented across numerous systems as well as created a single, 360-degree view of advertising customers, providing contact data plus details on all previous contacts and business transactions.

Tags: CRM Software, Database Applications		   
whitepaper Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs2008-05-01 Oracle
  Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle phases: pre-sales, after sales, marketing, etc. The challenge was to categorize different types of prospects more effectively (establishment heads, teachers, institutional users, local authorities, etc.) and communicate a unified customer vision and avoid increasing the number of silo commercial databases within the company. Lesite.tv worked with Logica Management Consulting to deploy Oracle CRM On Demand to 15 users in less than four months over the key customer relations functions - managing campaigns, sales, commercial opportunities, support, and requests for assistance.

Tags: CRM Software