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Title Date Added Company

July 10th: Just MASH Marketing: The Customer Reference Mashup 2008-07-10 Serena Software

Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at 12:00 pm ET / 9:00 am PT, which will feature a demo of Serena's Pre-Built Customer Reference Mashup.

See how Serena Marketing utilizes the Customer Reference Mashup to ensure use of the most current customer success stories, track customer approvals, enforce internal approval and notification processes, know the ROI of the customer reference program, and more!

Tags: Call Center - Contact, CRM Software, Business Management, Sales - Marketing

Health Plan Customer Experience: From Enraged to Engaged 2008-05-12 Microsoft Tips

Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this type of consumer discontent will become an increasingly larger issue for health plans. What can health plans do to improve their customer experience? Chart a path to Experience-Based Differentiation (EBD). This webcast layout the key elements of EBD, which represent Forrester's blueprint for customer experience excellence.

Using the Six Laws of Persuasion in Negotiations 2008-05-02 Global Knowledge

This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. This process appeals to the intellect, using logical and objective criteria, as well as a methodology that positively engages the emotions of the negotiators.

Tags: Sales - Marketing, IT HR - Staffing - Training, Resources Mgmt.

Better Management of Credit Risk: A Guide for Mid-Tier Banks, Credit Unions and Lenders 2008-04-24 SAS Institute

The presenter of this webcast explains how easy it is to integrate, streamline, and optimize the risk processes. Panelists from the mid-tier banking, credit union and lending sectors will conduct an interactive discussion/demonstration on automating credit risk rating; balancing risk across all portfolios; evaluating alternative strategies; and optimizing regulatory and economic capital allocation.

Tags: Cost Control - Risk Mgmt.,

The Big Easy Office: Earning Partner Subsidy Funding From Microsoft With Qualifying Purchases 2008-04-09 Microsoft Tips

The presenter of this webcast will explain how to earn a services subsidy to purchase additional services or products from a partner of one's own choice to enrich the solution. The presenter will explain how to get incremental subsidies for qualifying purchases between February 1 and June 27, 2008. People can work with the qualified partner of their choice to determine the best solution for their business and get additional value through subsidized services and products.

Tags: Procurement - Purchasing

NCA Partner Online Series: Increase Services Revenue With the Big Easy Offer 2008-04-04 Microsoft Tips

The "Big Easy" offer from Microsoft is an incentive program that rewards customers who make a purchase by June 27th with a services subsidy that they redeem with a partner (i.e. cash for you!) Microsoft found customers consistently have a better experience with their solutions when they engage a Microsoft Partner for services and assistance, and it gives a great opportunity to line up an engagement. This webcast reviews the offer and the tools to use to extend it to their customers.

Hosting Webcast Series: IIS 7 for Hosters 2008-04-03 Microsoft Tips

The presenter of this webcast shows how Windows Server 2008 and IIS7 can help to deliver a robust, scalable, manageable hosting platform. The presenter will demonstrate how IIS7 will change the way to think about windows hosting.

Tags: Servers, Windows Server 2008

Hosting Webcast Series: Software + Services - Marketing Best Practices 2008-04-03 Microsoft Tips

The presenter of this webcast explains how to increase revenue by improving sales performance for online, direct and indirect channels, while lowering the cost of acquisition by implementing best practices for Software + Services sales and marketing.

Tags: Best Practices

Momentum Webcast: Technology Expertise to Help Enable a People-Ready Business (Level 100) 2008-04-02 Microsoft Tips

Microsoft Services offers services in architecture and planning, technology consulting, and enterprise support to help to plan and implement new solutions. The presenter from Microsoft Services explains about the assistance customers can get through Premier Support. For those who are planning a deployment of Microsoft Exchange Server 2007, implementing Microsoft Office SharePoint Server 2007, or looking at an Active Directory migration, Microsoft Services can help with both planning and break/fix solutions to meet the needs.

Tags: Business Management

Hosting Webcast Series: Next Generation Hosting 2008-03-31 Microsoft Tips

The presenter of this webcast explains the Microsoft Hosting vision and provides an overview of solutions.

Tags: Software Engineering

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Title	Date Added	Company
July 10th: Just MASH Marketing: The Customer Reference Mashup	2008-07-10	Serena Software
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at 12:00 pm ET / 9:00 am PT, which will feature a demo of Serena's Pre-Built Customer Reference Mashup. See how Serena Marketing utilizes the Customer Reference Mashup to ensure use of the most current customer success stories, track customer approvals, enforce internal approval and notification processes, know the ROI of the customer reference program, and more! Tags: Call Center - Contact, CRM Software, Business Management, Sales - Marketing
Health Plan Customer Experience: From Enraged to Engaged	2008-05-12	Microsoft Tips
Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this type of consumer discontent will become an increasingly larger issue for health plans. What can health plans do to improve their customer experience? Chart a path to Experience-Based Differentiation (EBD). This webcast layout the key elements of EBD, which represent Forrester's blueprint for customer experience excellence.
Using the Six Laws of Persuasion in Negotiations	2008-05-02	Global Knowledge
This On-Demand Web Seminar will teach you how to be more successful in negotiations. By mastering the persuasion process, you'll be able to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. This process appeals to the intellect, using logical and objective criteria, as well as a methodology that positively engages the emotions of the negotiators. Tags: Sales - Marketing, IT HR - Staffing - Training, Resources Mgmt.
Better Management of Credit Risk: A Guide for Mid-Tier Banks, Credit Unions and Lenders	2008-04-24	SAS Institute
The presenter of this webcast explains how easy it is to integrate, streamline, and optimize the risk processes. Panelists from the mid-tier banking, credit union and lending sectors will conduct an interactive discussion/demonstration on automating credit risk rating; balancing risk across all portfolios; evaluating alternative strategies; and optimizing regulatory and economic capital allocation. Tags: Cost Control - Risk Mgmt.,
The Big Easy Office: Earning Partner Subsidy Funding From Microsoft With Qualifying Purchases	2008-04-09	Microsoft Tips
The presenter of this webcast will explain how to earn a services subsidy to purchase additional services or products from a partner of one's own choice to enrich the solution. The presenter will explain how to get incremental subsidies for qualifying purchases between February 1 and June 27, 2008. People can work with the qualified partner of their choice to determine the best solution for their business and get additional value through subsidized services and products. Tags: Procurement - Purchasing
NCA Partner Online Series: Increase Services Revenue With the Big Easy Offer	2008-04-04	Microsoft Tips
The "Big Easy" offer from Microsoft is an incentive program that rewards customers who make a purchase by June 27th with a services subsidy that they redeem with a partner (i.e. cash for you!) Microsoft found customers consistently have a better experience with their solutions when they engage a Microsoft Partner for services and assistance, and it gives a great opportunity to line up an engagement. This webcast reviews the offer and the tools to use to extend it to their customers.
Hosting Webcast Series: IIS 7 for Hosters	2008-04-03	Microsoft Tips
The presenter of this webcast shows how Windows Server 2008 and IIS7 can help to deliver a robust, scalable, manageable hosting platform. The presenter will demonstrate how IIS7 will change the way to think about windows hosting. Tags: Servers, Windows Server 2008
Hosting Webcast Series: Software + Services - Marketing Best Practices	2008-04-03	Microsoft Tips
The presenter of this webcast explains how to increase revenue by improving sales performance for online, direct and indirect channels, while lowering the cost of acquisition by implementing best practices for Software + Services sales and marketing. Tags: Best Practices
Momentum Webcast: Technology Expertise to Help Enable a People-Ready Business (Level 100)	2008-04-02	Microsoft Tips
Microsoft Services offers services in architecture and planning, technology consulting, and enterprise support to help to plan and implement new solutions. The presenter from Microsoft Services explains about the assistance customers can get through Premier Support. For those who are planning a deployment of Microsoft Exchange Server 2007, implementing Microsoft Office SharePoint Server 2007, or looking at an Active Directory migration, Microsoft Services can help with both planning and break/fix solutions to meet the needs. Tags: Business Management
Hosting Webcast Series: Next Generation Hosting	2008-03-31	Microsoft Tips
The presenter of this webcast explains the Microsoft Hosting vision and provides an overview of solutions. Tags: Software Engineering