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 TitleDate AddedCompany
whitepaper Microsoft Dynamics CRM Online - The Linc Group Case Study2008-04-01 Microsoft
  The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the company's long-term success. To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. When the latest version became available, managers gave it a hard look. Factors that convinced them to upgrade included enhanced workflow features, and the new multi-tenancy, multi-language, and multi-currency capabilities.

Tags: CRM Software, Groupware - Workflow, Sales Force Automation, Sales - Marketing		   
whitepaper Hosting Webcast Series: Next Generation Hosting2008-03-31 Microsoft Tips
  The presenter of this webcast explains the Microsoft Hosting vision and provides an overview of solutions.

Tags: Software Engineering		   
whitepaper Hosting Webcast Series: Licensing With Microsoft in the S+S World2008-03-27 Microsoft Tips
  This webcast will review the fundamentals and cover the most common scenarios that hosters will encounter. It will also review changes with Windows Server 2008.

Tags: Software Engineering, Windows Server 2008		   
whitepaper Norwegian Trade and Financing Agency Enhances IT Mobility and Security With New Operating System2008-03-01 Microsoft
  Garantiinstituttet for eksportkreditt is part of the Norwegian Ministry of Trade and Industry. It provides loan guarantees that make it easier for enterprises to obtain financing. An agency of the Norwegian Ministry of Trade and Industry, GarantiInstituttet for EksportKreditt (GIEK) provides loan guarantees for enterprises seeking financing. GIEK needs to provide its financial analysts with mobile IT services while ensuring the safety of critical and sensitive data. GIEK chose the Windows Vista operating system to provide the solution it needed. Six months after implementation, GIEK is experiencing positive results.

Tags: Mobile - Wireless Communications, Windows Vista		   
whitepaper Spanish Manufacturer Boosts Sales and Productivity With Business Management Tool2008-03-01 Microsoft Tips
  Spanish company TECNIDOS manufactures and sources solutions for cosmetic and pharmaceutical customers. The firm's decision to consolidate multiple databases into a Microsoft Dynamics NAV 5.0 business management solution has dramatically boosted employees' productivity. They now serve customers faster and have boosted sales, resulting in a rapid return on investment for TECNIDOS.

Tags: Business Management, Sales - Marketing		   
whitepaper Partnership Working Pays Off in Getting U.K. Hospitality Trading Online2008-03-01 Microsoft Tips
  The United Kingdom hospitality and licensed trade industries are enthusiastically embracing online ordering. As a result, the leading Web site operator for the trade, barbox, is netting sales of around £320 million (U.S.$627 million) a year since it was established in 2000. Its close business partnership with Microsoft, including the renewal of its Microsoft Services Premier Support agreement for the fourth year running, helps ensure the highest standards of performance. This has helped to achieve 99.99 per cent reliability in the past four years, for an industry where even an hour's downtime results in lost business and a damaged reputation.   
whitepaper Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes2008-03-01 Oracle
  Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadband services by 2001. Eclipse wanted to streamline billing and payments processes - safely manage a complex billing structure associated with various product offerings and enable transparency in financial processes to help the company drive further growth, including the addition of more than 1000 new customers each month. The challenge was to ensure consistent communication between customer services and the invoicing and payment functions to drive improved customer satisfaction and preserve existing IT investment. Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved customer service.

Tags: CRM Software, ERP		   
whitepaper SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers2008-03-01 Oracle
  SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without negative effects on Group performance or the need to change business processes. The challenge was to standardize sales and marketing 'Best practice' across all brands and support a Group requirement that the system can be developed in house to meet changing future needs. SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing customer data, fast, across all brand operations, to improve consultant productivity and customer service.

Tags: CRM Software, Database Applications		   
whitepaper IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities2008-03-01 Oracle
  Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing processes. The challenge was to ensure continuous monitoring of Service Level Agreements (SLAs) and verify achievement of marketing activities goals. IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve operations management and enable strategic analysis of customer service and marketing tasks and deployed a bi-directional solution to improve both inbound and outbound customer service processes.

Tags: CRM Software, Business Intelligence - Data Warehousing		   
whitepaper Using BPM to Drive the Growth of a New Company2008-03-01 BEA Systems
  Tkonecta (TKTA) is a new, rapidly expanding telecommunications company that provides cable, Internet and telephone services across Mexico. Tkonecta needed to establish itself in the market by signing up 15,000 customers monthly. The challenge was to maintain low staffing levels and keep their guarantee of five-day service activation. TKTA deployed BEA systems for its solution and implemented BEA AquaLogic Business Process Management (BPM) to automate and optimize their most complex and high-volume processes, driving down costs and improving the customer experience.

Tags: Business Management