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 TitleDate AddedCompany
whitepaper Find out how to "Wow" the customer while managing costs2008-01-01 IBM
  Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white papers, the IBM Front Office eKit for Financial Institutions can help.

With the eKit, you'll learn how top CEOs in banking view the current landscape and what role innovation can play. You'll explore the return on investment of independent branch offices. You'll discover industry-leading technologies. And the only investment you'll need to make is time. Get your eKit now.

Tags: Call Center - Contact, CRM Software, ROI - TCO		   
whitepaper Discover the Convenience of Remote Deposit Solutions from IBM2008-01-01 IBM
  The IBM Remote Deposit eKit is a must-read for financial institutions like banks and credit unions. You'll gain insight on the latest remote deposit capture (RDC) technology, and explore solutions that help companies scan account information and electronically deposit funds. You'll learn how RDC can reduce costs, increase customer service and potentially grow your customer base.

The eKit includes several white papers about RDC and other emerging technologies that help businesses evolve. There are a couple of articles from Carreker: an article discussing different business experiences with RDC and a list of questions to consider before implementing this technology. Download your eKit now!

Tags: Document Management, Electronic Data Interchange, Business Management, Bank Management		   
whitepaper Global Manufacturer Restores and Enhances Directory Service With Remediation Strategy2008-02-15 Microsoft Tips
  Founded in 1902, British American Tobacco (BAT) is one of the world's largest cigarette manufacturers. The primary issue was the site replication topology, which did not align with BAT's wide area network and meet replication requirements. A lack of network connectivity to all sites from a central location made it extremely difficult to devise a plan to stabilize the environment and measure progress. The absence of a proactive monitoring system also added to the problems facing BAT. To deal with the problem, ITC Infotech turned to Microsoft Services Premier Support. To craft a solution, Microsoft Services chose to deploy the Active Directory Risk Assessment Program (ADRAP), delivered by Tom Daniels of the Premier Field Engineering organization. The ADRAP identified and prioritized risks, recommended fixes and defined success metrics.

Tags: Directory Services		   
whitepaper Retail2008-02-13 Softweb Solutions
  Retailing consists of the sale of goods or merchandise from a fixed location, such as a department store or kiosk, or by post, in small or individual lots for direct consumption by the purchaser. Retailing may include subordinated services, such as delivery. Purchasers may be individuals or businesses. In commerce, a retailer buys goods or products in large quantities from manufacturers or importers, either directly or through a wholesaler, and then sells smaller quantities to the end-user. Retail establishments are often called shops or stores. Retailers are at the end of the supply chain. Manufacturing marketers see the process of retailing as a necessary part of their overall distribution strategy.   
whitepaper EDF Group Achieves Greater Flexibility and Increases Performance Within Its Internal Employment Market2008-02-01 Oracle
  EDF Group is the leader in the European energy market, with operations that span from energy production through distribution. EDF Group wanted to create a human resource management information system capable of supporting the group's initiatives, including mobility management and labor force and skills management programs and promote a full-employment policy and elevate internal performance. The challenge was to support managers in managing daily mobility, focusing on cutting-edge business areas. The group implemented Oracle's PeopleSoft Enterprise Human Capital Management applications - allowing managers to create an integrated link between the pool of mobile employees and available posts and enabled employees to consult their administrative and mobility files, subscribe to vacant post listings, apply for positions online, and follow-up on their applications.

Tags: Human Capital Management		   
whitepaper Solutions Delivery Focus Smoothes Planning, Strengthens Ties2008-02-01 Microsoft
  Microsoft Information Technology (Microsoft IT) has a Human Resources Solutions Delivery (HR SD) group whose charter is to partner with the Microsoft HR business group; understand the key strategies, business processes, and systems that support the group's business drivers; help prioritize projects to make it easier for Microsoft IT to meet the group's goals; and deliver technology solutions that help Microsoft HR succeed. Since its inception, HR SD has been able to create an integrated, holistic view of all the applications relevant to HR, increase the cohesion of the planning and implementation of HR strategies, simplify and streamline many of the solutions, and improve Microsoft employees' experience with HR tools.

Tags: Planning and Services		   
whitepaper Applebee~s Automates Talent Management to Support Aggressive Company Growth2008-02-01 Oracle
  Applebee's Services, Inc. is the world's largest casual dining chain, with more than 1,800 restaurants in 17 countries and across the United States. Applebee's Services, wanted to develop a talent management infrastructure to support the company's aggressive growth plan and provide greater visibility into employee information. The challenge was to eliminate manual processes to control costs as the company continues its rapid growth and establish uniform talent management processes across the organization. Applebee's Services implemented Oracle's PeopleSoft Enterprise Human Capital Management application suite to automate and standardize Human Resources (HR), benefits, and payroll processes and automated processes to drive administrative excellence, ensure efficiency, increase productivity, and improve service.

Tags: IT HR - Staffing - Training, Human Capital Management		   
whitepaper Boxed Lunch Caterer Increases Efficiency With All-in-One Software Solution2008-02-01 Microsoft Tips
  Employees at Selfish Box, a specialty catering company, are just as passionate about being environmentally friendly as they are about making beautiful, delicious food. Fulfilling these core company values requires time and attention to detail, so Owner Thanh Hua and her team use the 2007 Microsoft Office system, the Windows Vista operating system, and other Microsoft solutions to simplify tasks, work more efficiently, and manage costs more effectively.

Tags: Windows Vista		   
whitepaper IBM and Learn.com Speed Training, Career Development for Employees of Rapidly Growing Home Health Services Company2008-02-01 IBM
  A home health services company wanted to train a rapidly increasing number of employees without adding in-house trainers. As a solution the company deployed Learn.com LearnCenter Learning and Talent Management Suite delivered through IBM Managed Services. As a result the company reduced expenses and time in training employees, and employees learned more quickly about their jobs and career opportunities through online courses.

Tags: IT HR - Staffing - Training		   
whitepaper Yankee Group: Software as a Service Dramatically Improves CRM Success2008-02-01 Oracle
  This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.

Tags: CRM Software, MSP, Sales - Marketing