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 TitleDate AddedCompany
whitepaper Solutions Delivery Focus Smoothes Planning, Strengthens Ties2008-02-01 Microsoft
  Microsoft Information Technology (Microsoft IT) has a Human Resources Solutions Delivery (HR SD) group whose charter is to partner with the Microsoft HR business group; understand the key strategies, business processes, and systems that support the group's business drivers; help prioritize projects to make it easier for Microsoft IT to meet the group's goals; and deliver technology solutions that help Microsoft HR succeed. Since its inception, HR SD has been able to create an integrated, holistic view of all the applications relevant to HR, increase the cohesion of the planning and implementation of HR strategies, simplify and streamline many of the solutions, and improve Microsoft employees' experience with HR tools.

Tags: Planning and Services		   
whitepaper Applebee~s Automates Talent Management to Support Aggressive Company Growth2008-02-01 Oracle
  Applebee's Services, Inc. is the world's largest casual dining chain, with more than 1,800 restaurants in 17 countries and across the United States. Applebee's Services, wanted to develop a talent management infrastructure to support the company's aggressive growth plan and provide greater visibility into employee information. The challenge was to eliminate manual processes to control costs as the company continues its rapid growth and establish uniform talent management processes across the organization. Applebee's Services implemented Oracle's PeopleSoft Enterprise Human Capital Management application suite to automate and standardize Human Resources (HR), benefits, and payroll processes and automated processes to drive administrative excellence, ensure efficiency, increase productivity, and improve service.

Tags: IT HR - Staffing - Training, Human Capital Management		   
whitepaper Customer Services for Dell Equallogic: Ensuring Your Success2008-01-31 Dell
  Data is a strategic asset that supports their company's performance and profitability. The solution and company one selects to store that data is a critical investment. When people choose Dell EqualLogic, they receive both a superior product and world-class service. They have built a reputation for quality customer support that's more responsive and reliable than any other provider. With unparalleled service, global distribution, partnerships with industry leaders, and competitively priced enterprise-class solutions, it's no wonder they are ranked as a leading provider of iSCSI storage worldwide. Whether people are building a storage environment, expanding their infrastructure, or taking advantage of product features, the customer services team for Dell EqualLogic is here to help people achieve the objectives.   
whitepaper Reducing Total Cost of Ownership With a Corporate Reporting System for a Global Insurance Company2008-01-24 MindTree Consulting
  Rapid growth and international expansion through diverse acquisitions had increased the complexity of the enterprise. The client recognized the need to improve its business metrics through process optimization, functional integration, and increased transparency across the organization. Apart from managing interfaces with multiple applications such as GL, AP/AR, Comptroller and Regulatory, and Actuarial, the design and implementation of a solution posed several challenges, many of which were inherent given the size and scale of the operation. MindTree utilized industry standard processes such as SAP for G/L to ensure seamless integration with the overall solution. The OneShore model was employed to provide the client with a cost-effective solution with built-in scalability to meet current and future business needs.

Tags: ROI - TCO		   
whitepaper Maintenance of 30 Websites With 99.95% Uptime Improved Online Sales for Leading Food Processing Company2008-01-24 MindTree Consulting
  MindTree Consulting supports over 30 retail websites for various brands of Kraft Foods, a global leader in the food and beverage industry. To increase focus of internal resources and save costs, the client trusted MindTree with the work of managing and enhancing brand websites. With a proven track record of working on high-end web technologies and in the retail domain, MindTree's team quickly adapted to client's needs and offered an end-to-end application maintenance and support solution that has strengthened Kraft Foods' online presence and increased sales over the web.

Tags: Resources Mgmt.		   
whitepaper Highly Scalable and Optimized Service Portal for a Large Bank2008-01-24 MindTree Consulting
  540 braches and over 1000 ATMs make the client India's second largest bank with assets exceeding INR 1 trillion. MindTree Consulting leveraged its expertise on web technologies and in the banking and finance domain to develop a highly scalable customer service portal for a large bank. This cost effective portal would be used by the client's customer service associates to assist their corporate customers in servicing their queries and requests. The portal helped the bank provide faster problem resolution and thereby improve customer satisfaction.

Tags: Portals		   
whitepaper Vantage Service Check: Driving Support Costs Out of Internet Services Delivery While Discovering New Revenue Opportunities2008-01-01 CompuWare
  As the broadband subscriber base continues to grow, demand for customer support by customer care will also grow exponentially. With new subscribers comes an upsurge in trouble calls and the need to reduce the cost of managing these calls. Introduction of full triple-play services will add significant complexity to the service assurance and troubleshooting process. What was in the past a "Best effort" Internet "pipe" is rapidly becoming a performance-based voice and video service delivery vehicle. These new streaming media services are complex to diagnose. Bandwidth delivered cannot be tested and confirmed after the fact. Connectivity issues will arise on the application level, not just the physical and logical layers, requiring an entirely new view into the network.

Tags: Streaming Media		   
whitepaper Chang Hwa Bank Deploys E-Solution to Strengthen Human Capital Management2008-01-01 Oracle
  Founded in 1905, Chang Hwa Bank is one of the oldest and most respected financial institutions in Taiwan. Chang Hwa Bank wanted to attract and retain talented personnel by developing attractive and competitive job packages and cultivate existing talent to ensure they have the skills and knowledge of senior staff, who are near retirement age. The challenge was to replace aging Human Resources (HR) management platform and integrate salary and performance evaluation systems and eliminate manual data input and processing. The bank implemented a range of PeopleSoft Human Capital Management products from Oracle to build a single, integrated HR management platform and strengthened management and transformed HR division into a strategy-oriented unit by providing staff with integrated data for high-level analysis.

Tags: Human Capital Management		   
whitepaper Chinatrust Financial Holding Centralizes HR Management and Improves Efficiency2008-01-01 Oracle
  Chinatrust Financial Holding Company (CFHC) was founded in May 2002 as an integrated, multi-faceted financial entity. In 2001 - 02, CFHC predicted that increased domestic competition and the opening of the Chinese economy to foreign investment would bring new opportunities as well as challenges. To prepare for these changes, it instigated a project to reform human resources and other organizational processes. Today, CTFH uses a range of PeopleSoft Enterprise Human Capital Management modules from Oracle to oversee around 100,000 employees in Taiwan and overseas. By implementing a common HR platform across its operations, CTFH has improved efficiency and enabled HR departments to focus on strategic work that adds value to the business.

Tags: HR, Human Capital Management		   
whitepaper Italian Brokerage House Replaces Lotus Notes With Customer Relationship Management Tool2008-01-01 Microsoft
  Reginato & Mercante, one of Italy's leading brokers, needed an advanced Customer Relationship Management (CRM) tool to better serve clients with its specialist knowledge. The company experimented with Lotus Notes, but the system failed to deliver the range of functions required to manage the broker's numerous corporate customers. The firm then turned to Microsoft Dynamics CRM business management solution as the best tool to manage increasing volumes of client data and to align its sales and customer services strategies.

Tags: CRM Software, Business Management