Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper Using Emotional Intelligence in the Technical Professions2008-01-01 Global Knowledge
  In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses the importance of emotional intelligence and explains how EI can help you pursue your goals, improve your persuasive abilities, and be more effective in your professional life. As well, you'll learn about the competencies associated with having a high Emotional Intelligence Quotient and how you can attain them.

Tags: IT HR - Staffing - Training, Resources Mgmt., IT Reliability, Career Development		   
whitepaper Vantage Service Check: Driving Support Costs Out of Internet Services Delivery While Discovering New Revenue Opportunities2008-01-01 CompuWare
  As the broadband subscriber base continues to grow, demand for customer support by customer care will also grow exponentially. With new subscribers comes an upsurge in trouble calls and the need to reduce the cost of managing these calls. Introduction of full triple-play services will add significant complexity to the service assurance and troubleshooting process. What was in the past a "Best effort" Internet "pipe" is rapidly becoming a performance-based voice and video service delivery vehicle. These new streaming media services are complex to diagnose. Bandwidth delivered cannot be tested and confirmed after the fact. Connectivity issues will arise on the application level, not just the physical and logical layers, requiring an entirely new view into the network.

Tags: Streaming Media		   
whitepaper NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM2008-01-01 IBM
  NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and reduce on-hand inventory levels by better aligning inventory targets with product demand. IBM Global Business Services designed a cost-effective solution to NIBCO's inventory planning issue, using the company's previous investment in SAP NetWeaver Business Intelligence (BI) capabilities. IBM researchers delivered customized inventory optimization algorithms, which NIBCO deployed to help streamline inventory management. The IBM researchers provided a technical document that described the algorithms and mechanics to perform the computations systematically. IBM supplied the computational approach for what was to be accomplished in the solution, and NIBCO developed a plan for how it would be done.

Tags: Warehouse Inventory Management, Business Intelligence - Data Warehousing		   
whitepaper Identified Customer and Pricing Initiatives to Drive Growth and Drive Business Results2008-01-01 IBM
  A food wholesaler conducted a study to identify pricing, account management and revenue optimization strategies to improve profit and growth. This national food wholesaler wanted a thorough, strategic examination of customer pricing, account management and revenue optimization to drive growth and profitability. IBM combined industry experts from IBM Global Business Services, world-class analytic skills from IBM Research and client specialists to do a discovery study identifying initiatives with high potential impact. Because of Research's involvement, new insights into the client's business results were developed and each initiative the IBM consultants identified was backed up by solid analytical evidence. The in-depth analysis helped the customer to pinpoint strategies and pricing methods for improved business results.

Tags: Business Management		   
whitepaper IBM Research Telecommunications Technology Advances Pave the Way Toward Improved Customer Management and Innovative Services2008-01-01 IBM
  As telecommunications service providers are driven to provide new offerings aimed at differentiating themselves in a market dominated by new players, lower margins and reduced ARPUs (Average Return Per User), IBM Research is leading the way with a broad set of innovative solutions that can raise customer expectations, lower churn rates and boost revenues. Exploiting Call Detail Records (CDR) data to discern consumer trends, managing high volume transaction data to reduce revenue leakage and leveraging location-based technologies to offer a new set of personal mobile services are just some of the new capabilities available from IBM Research that IBM Global Business Services (GBS) consultants are providing to clients through IBM On Demand Innovation Services (ODIS).

Tags: Telecom Services		   
whitepaper IBM Case Study: Mitsukoshi2008-01-01 IBM
  Founded in 1673, Mitsukoshi is the oldest and one of the most prestigious retail stores in Japan. To raise Internet sales and meet the requests of many older customers or those with visual impairments, Mitsukoshi needed to deploy a more accessible summer gift promotion Web site to help more people shop and buy online. IBM Tokyo Research Lab and IBM Global Business Services helped Mitsukoshi set up a new summer gift Web site that adapts the color and size of text and the voice browser's reading order. The enhancements helped improve site accessibility.

Tags: Web Development and Design, Web Services		   
whitepaper A Major Pacific Rim Online Gaming Enterprise Learns How to Optimize Its Resource Utilization to Lower Bandwidth Demand While Not Compromising Performance2008-01-01 IBM
  The online gaming enterprise operates a high volume Web site for publishing information and processing transactions. It needed to expand its IT resources to support those applications with an eye toward future growth without incurring the costs of additional servers, network devices and increased maintenance. IBM Research and IBM Global Business Services worked in partnership with the client to analyze its Web site traffic and bandwidth demands. The IBM team devised a solution to help redistribute demand and boost Web site performance. The result was a reduction in page weights that facilitated faster page-loading to help improve customer experience. The client reports no load-related crashes since the IBM recommendations were implemented.

Tags: Web Development and Design, Programming Languages		   
whitepaper Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)2008-01-01 IBM
  Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences and service needs. Savvy business owners are able to meet these expectations - and reap the benefits of strong customer loyalty and lifelong customer value. IBM's Customer Equity and Lifetime Management (CELM) is a powerful analytical customer retention management solution developed by an IBM ODIS team. Using advanced stochastic optimization algorithms, a combination of Markov Decision Process, Reinforcement Learning and Portfolio Theory, CELM captures and analyzes customer dynamics to model and optimize long-term customer relationships in a way that can help maximize the value/risk ratio of the overall customer portfolio.

Tags: CRM Software, Data Mining - Analysis		   
whitepaper Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top2008-01-01 IBM
  The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by IBM Global Business Services that relies on IBM Research's previous work with a carrier that reduced container logistics costs by about 15 percent.

Tags: Software Engineering		   
whitepaper Financial Institution Seeks IBM's Help in Examining the Impact of Customer Loyalty on Its Overall Performance2008-01-01 IBM
  When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial services provider looked to IBM for assistance in delving into and analyzing its customer data. To gauge customer loyalty, the bank administered a questionnaire that tracked products held, channels used, customer tenure and servicing costs, and then anonymized transaction data that could link a customer's responses to his or her data. IBM Research and IBM Global Business Services consultants worked together through IBM On Demand Innovation Services to devise an analytical model that used the data mining features of IBM DB2 Data Warehouse Edition to create a Loyal Performance Model.

Tags: Data Mining - Analysis, Business Intelligence - Data Warehousing