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 TitleDate AddedCompany
whitepaper Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top2008-01-01 IBM
  The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by IBM Global Business Services that relies on IBM Research's previous work with a carrier that reduced container logistics costs by about 15 percent.

Tags: Software Engineering		   
whitepaper IBM Research Telecommunications Technology Advances Pave the Way Toward Improved Customer Management and Innovative Services2008-01-01 IBM
  As telecommunications service providers are driven to provide new offerings aimed at differentiating themselves in a market dominated by new players, lower margins and reduced ARPUs (Average Return Per User), IBM Research is leading the way with a broad set of innovative solutions that can raise customer expectations, lower churn rates and boost revenues. Exploiting Call Detail Records (CDR) data to discern consumer trends, managing high volume transaction data to reduce revenue leakage and leveraging location-based technologies to offer a new set of personal mobile services are just some of the new capabilities available from IBM Research that IBM Global Business Services (GBS) consultants are providing to clients through IBM On Demand Innovation Services (ODIS).

Tags: Telecom Services		   
whitepaper Identified Customer and Pricing Initiatives to Drive Growth and Drive Business Results2008-01-01 IBM
  A food wholesaler conducted a study to identify pricing, account management and revenue optimization strategies to improve profit and growth. This national food wholesaler wanted a thorough, strategic examination of customer pricing, account management and revenue optimization to drive growth and profitability. IBM combined industry experts from IBM Global Business Services, world-class analytic skills from IBM Research and client specialists to do a discovery study identifying initiatives with high potential impact. Because of Research's involvement, new insights into the client's business results were developed and each initiative the IBM consultants identified was backed up by solid analytical evidence. The in-depth analysis helped the customer to pinpoint strategies and pricing methods for improved business results.

Tags: Business Management		   
whitepaper NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM2008-01-01 IBM
  NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and reduce on-hand inventory levels by better aligning inventory targets with product demand. IBM Global Business Services designed a cost-effective solution to NIBCO's inventory planning issue, using the company's previous investment in SAP NetWeaver Business Intelligence (BI) capabilities. IBM researchers delivered customized inventory optimization algorithms, which NIBCO deployed to help streamline inventory management. The IBM researchers provided a technical document that described the algorithms and mechanics to perform the computations systematically. IBM supplied the computational approach for what was to be accomplished in the solution, and NIBCO developed a plan for how it would be done.

Tags: Warehouse Inventory Management, Business Intelligence - Data Warehousing		   
whitepaper Optimizing Production Scheduling Helps POSCO to Meet New Customer Demands and Reduce Costs2008-01-01 IBM
  Customer demands for shorter fulfillment cycles were having a negative effect on profitability because of the higher production costs associated with increased surplus (partly used steel slabs). POSCO needed to improve production capabilities by fulfilling the orders more efficiently. POSCO was able to lower production costs and respond to new customer demands by applying IBM Research's production design and operations optimization capabilities.   
whitepaper How to Go Mobile2008-01-01 InfoNU.com
  Mobile marketing is hot and is gaining rapid acceptance. This paper offers practical advice and guidance on what people can do via mobile, and how to do it. This paper describes powerful mobile marketing methods one can implement in just a few minutes. They will investigate what the industry and the technology allow them to do today, how to persuade people to sign up for people's service and which file formats to use when delivering content. They will also take a sneak peek on what will happen with mobile marketing in the near future.

Tags: Mobile - Wireless Communications		   
whitepaper Using Emotional Intelligence in the Technical Professions2008-01-01 Global Knowledge
  In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use it in professional situations. Dr. Greer discusses the importance of emotional intelligence and explains how EI can help you pursue your goals, improve your persuasive abilities, and be more effective in your professional life. As well, you'll learn about the competencies associated with having a high Emotional Intelligence Quotient and how you can attain them.

Tags: IT HR - Staffing - Training, Resources Mgmt., IT Reliability, Career Development		   
whitepaper How RFID can help with serialization2008-01-01 IBM
  Unique serial numbers must now be applied to individual bottles of drugs and the cases that carry them in California, due to new tracking requirements. Read this white paper to learn how the IBM Serialization Pilot Kit with TAGSYS RFID is helping companies achieve compliance in less than a year.

Tags: RFID, HIPAA		   
whitepaper Vehicle Liquidation Company Reduces Security Exposure With Services Engagement2007-12-19 Microsoft Tips
  IAA lacked the best practices and operational guidance needed to reliably perform security update deployments. As a result, some critical security updates were not deployed, leaving the company network vulnerable to external threats. IAA needed to implement new software update processes and best practices to reduce their operational risk and guard against potential security threats. After discussing business pains with a Technical Account Manager from Microsoft Services, IAA decided that Microsoft Services Software Update Management was the right solution. The Software Update Management engagement provides best practice guidance to build and maintain a reliable software update process. During this engagement, IAA staff worked closely with an IT Operations Consultant from Microsoft.   
whitepaper How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center2007-12-18 Cisco Systems
  Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center (TAC) for technical support in managing their Cisco-powered networks, from the front-line support of the Customer Response Center, which fields telephone calls, to the customer support engineers who provide technical support. Cisco TAC has implemented several contact center software solutions, including Cisco Web Collaboration Option, Cisco Media Blender, and Cisco Intelligent Contact Management (ICM) software. Customers can now receive immediate assistance by telephone or the Web.

Tags: Call Center - Contact