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 TitleDate AddedCompany
whitepaper Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?2008-10-08 siemens
  In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering costs of fragmented communications. In fact enterprises with 1000 plus employees could be losing more than ?6 million a year.

Tags: Call Center - Contact, CRM Software, Groupware - Workflow, Unified Communications		   
whitepaper Microsoft Dynamics? CRM Online2008-09-30 Microsoft
  Give us three minutes.

See how fast you can get your people using CRM.

Will you look back on this moment as the turning point? The moment when you took your customer relationship management to the next level? To find out, just sit back and see how easy it could be.

Tags: CRM Software, Sales Force Automation, Sales - Marketing		   
whitepaper RSM Enhances Access to Vital Information With Powerful Search Capabilities2008-08-01 Oracle
  The Rotterdam School of Management, Erasmus University (RSM) wanted to consolidate search engines, eliminating the need for separate engines for internal and external Web sites and enhance access capabilities, preventing external users from accessing information and ensuring that internal users can search only information for which they are authorized. The challenge was to deploy a search engine that is easy to administer by nontechnical personnel and gain the ability to add information and sources quickly to the search engine. RSM implemented Oracle Secure Enterprise Search as RSM's new search engine and integrated Oracle Secure Enterprise Search as a portlet in a single-enterprise Oracle Portal installation, allowing external and internal users to use the same portlet and search engine.

Tags: Portals, Search Strategies		   
whitepaper POWEO Streamlines Business Processes to Improve Customer Satisfaction2008-08-01 Oracle
  POWEO wanted to ensure a competitive edge in the residential electricity and gas provider market from its start and manage an increasing volume of potential customers following privatization. The challenge was to place customer relations at the heart of business processes and capitalize on customer knowledge to increase customer satisfaction, and improve customer loyalty. POWEO implemented Oracle's Siebel Customer Relationship Management (CRM) to manage customer files, customer-related marketing, and reporting operations - creating a customer-centric environment and automated marketing processes within POWEO.

Tags: CRM Software, Sales - Marketing		   
whitepaper North Atlantic Treaty Organization Installs Financial Management Solution at Over 24 Sites for 1,200 Users2008-08-01 Oracle
  North Atlantic Treaty Organization (NATO) wanted to replace aging and obsolete accounting systems, used throughout several NATO agencies and develop and implement a new financial system to meet the Minimum Military Requirement (MMR) for an effective accounting system. The challenge was to provide adequate financial management of the O&M budgets of the strategic commands. NATO worked with Oracle Consulting to design NATO Automated Financial System (NAFS) to be the Enterprise Resource Planning (ERP) system for financial management at NATO and selected Oracle Financials as the best value solution following extensive analysis and requirements studies, as well as an international competitive bidding exercise.

Tags: Accounting Applications, Finance		   
whitepaper Business & Enterprise North East Uses Next-Generation CRM to Boost Performance2008-08-01 Oracle
  Business & Enterprise North East (B&ENE) wanted to leverage world-class Customer Relationship Management (CRM) applications to maximize contribution to growth in the North East's economic development following merger of four regional organizations into a single, regional unit. The challenge was to improve staff productivity and enhance customer service and reduce system cost of ownership and gain scalability to offer more services to a growing number of businesses without increasing resources. B&ENE commissioned Oracle Consulting to implement Oracle CRM On Demand and configure it to specific requirements and chose Oracle CRM to benefit from Oracle's commitment to continuous product innovation.

Tags: CRM Software		   
whitepaper Business & Enterprise North East Uses Next-Generation CRM in Bid to Boost Value to Local Businesses2008-08-01 Oracle
  The creation of B&ENE represents the first step to delivering a truly regional business support service that will enable more businesses to achieve their goals and contribute to the region through creating employment and prosperity. One of nine such organizations in the United Kingdom, B&ENE uses Oracle CRM On Demand to manage and record more than 35,000 customer interactions each year. The organization worked with Oracle Consulting to configure Oracle's flexible service, marketing, and analytics capabilities to B&ENE's specific needs, deploying the solution within five months. Additional modules, built by Oracle Consulting during the implementation period, have enhanced case management.

Tags: CRM Software		   
whitepaper Construction Firm Boosts Efficiency and Customer Service With New Operating System2008-08-01 Microsoft
  To keep pace with ever-increasing industry demands, Tuppen Construction needed a solution to help employees increase efficiency, boost productivity, and enable remote connection to the company's network. Microsoft Gold Certified Partner Interprom recommended Windows Vista Business for its time-saving search and calendar functionalities, flexible Remote Desktop Connection feature, and integrated data protection and safety features.

Tags: Remote Access - RA Servers, Windows Vista		   
whitepaper Xerox Uses Software as a Service to Meet Contractual Obligations and Optimize Client Value2008-08-01 Oracle
  Xerox wanted to go live, deploy, and roll out solution within tight timescales and ensure 100% up-time and rapid user response times. The challenge was to gain the scalability to transact increasing volumes of sales orders, purchase orders, and supplier invoices throughout the life of the contract and add new services as required by DWP and avoid up-front capital outlay for hardware and facilities and minimize operating overhead to provide best value for DWP. Xerox deployed an Oracle-based infrastructure and processes to make all print and associated services available to DWP staff via a single point of contact and built back-end processes on Oracle E-Business Suite and interfaced with DWP's e-procurement system to create a complete, seamless, automated, workflow-routed solution.

Tags: ERP, 		  
whitepaper RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery2008-07-28 RedPrairie
  United Sugars Corporation is the largest marketer of beet sugar and second largest overall marketer of sugar in the United States. The company needed a transportation system to help it manage multiple shipping sites, two primary means of transportation, and hundreds of shipments per day - all while accommodating customer needs for just-in-time delivery. RedPrairie provided Transportation Management, a comprehensive logistics solution that manages all aspects of the transportation cycle.

Tags: Supply Chain Management