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 TitleDate AddedCompany
whitepaper Business Productivity Online Suite - Highly Secure and Reliable Cloud Services2009-11-16 Microsoft
  Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant messaging, email, video conferencing, shared calendars, and SharePoint, BPOS is one suite that gets everyone working together. With BPOS, you can collaborate from virtually anywhere - PCs, web browsers, and mobile phones. Business customers are guaranteed 99.9% up-time and an extensive network of data centers for multiple levels of redundancy. With a behind the scenes army working to keep your data highly secure, your IT team can focus on more strategic initiatives rather than deploying hardware and maintaining software. Watch the video to learn more.

Tags: Business Functions, Software Development Tools, Enterprise Planning, Office Suites		   
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper SAS Webinar Series: Applying Business Analytics--Transform your business2009-04-01 SAS Institute
  Tune into this Applying Business Analytics Webinar series to learn how the SAS® Business Analytics Framework can help can help you transform the way you do business. You'll dive deep into best practices for:
  • Integrating data to improve data quality and consistency throughout the organization
  • Using analytics to reduce uncertainty, predict with precision and optimize performance
  • Providing predictive business intelligence through dynamic self-service reporting and analysis
This series includes more than 15 on-demand and live Webinars, which kicked off March 18 and will run through November 2009.

Tags: Business Functions, User Satisfaction, Software Development Tools, IT Budgeting		   
whitepaper Accelerated Engagement for Microsoft Online Services Partner Webcast Series2009-03-18 Microsoft
  This webcast provides ongoing Accelerated Engagement program updates including service updates, marketing planning and more.   
whitepaper The Top 5 Challenges in Processing Customer Orders2009-02-01 Esker
  View this on-demand webcast and gain insight into solving key order processing problems that affect customer service:
  • Lack of visibility to track workflow, manage workload and access orders
  • Low productivity
  • Errors and returns
  • High processing costs
  • Customers not set up for e-commerce

Learn about technology that has enabled organizations to process sales orders 76% faster than before, save more than 500 labor hours a month, reduce paper usage by 6,000 pages a month, save $134,000 with ROI in less than 6 months, resolve order backlogs of 1-3 days and improve the bottom line.

Tags: Customer Management, Customer Management, Enterprise Planning		   
whitepaper Microsoft Dynamics CRM - Sports Organizations Video Case Study2009-01-01 Microsoft
  Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a variety of leaders from professional sports teams discuss the benefits of Microsoft Dynamics CRM, including having a single data source to manage contacts, community initiatives, sponsorships, ticket sales, corporate sales, and promotions - all central to sales and operational success.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, Data Tools		   
whitepaper Microsoft Dynamics CRM - Leicester City Football Club Video Case Study2009-01-01 Microsoft
  Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top condition for maximum performance and injury prevention. The organization implemented Microsoft Dynamics® CRM as a tool to manage player data, daily performance analyses, and testing results. Microsoft Dynamics CRM enabled the club to view information in new ways, and has benefited it by enabling a central database to monitor and correlate player data. The club plans to build on the solution for scouting, administration, and integration with other systems.

Tags: Customer Management, Enterprise Planning, Enterprise Planning, Data Tools		   
whitepaper Microsoft Dynamics CRM - Chill Factore Video Case Study2009-01-01 Microsoft
  Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer interactions, and to allow marketing directly related to what individual customers actually purchase. Microsoft Dynamics CRM enables segmentation of customers into smaller marketing groups, which allows the company to maximize profits through different promotions. Chill Foctore chose Microsoft Dynamics CRM because of Microsoft's experience with CRM systems, and their willingness to work with their customers.

Tags: Customer Management, Customer Management, Enterprise Planning, Enterprise Planning		   
whitepaper Finding Hidden Costs and Optimizing End-User Support2009-01-01 Unisys
  Think the end-user support is cost effective? Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through Resolution Optimization, an additional 30% gain in productivity can still be achieved - with cost savings that often are even higher. The attendee will have the opportunity to learn how other companies are using these optimizations to drive lower costs while simultaneously increasing customer satisfaction.   
whitepaper Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)2008-12-09 Microsoft
  Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a strategic corporate asset. This webcast shows how Microsoft Dynamics customers, intent on delivering first-rate service, are able to streamline their operations and improve agent productivity while simultaneously containing costs with Microsoft Dynamics CRM.

Tags: Business Functions, Customer Management