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 TitleDate AddedCompany
whitepaper RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery2008-07-28 RedPrairie
  United Sugars Corporation is the largest marketer of beet sugar and second largest overall marketer of sugar in the United States. The company needed a transportation system to help it manage multiple shipping sites, two primary means of transportation, and hundreds of shipments per day - all while accommodating customer needs for just-in-time delivery. RedPrairie provided Transportation Management, a comprehensive logistics solution that manages all aspects of the transportation cycle.

Tags: Supply Chain Management		   
whitepaper TechRepublic Resource Guide: How well are you meeting your customers needs?2008-07-18 Inside CRM
  To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic Resource Guide contains a survey that will help you discover the areas in which your firm excels and those in which it needs to improve.

Inside CRMNote: This premium editorial content is underwritten by Inside CRM. The registration information you provide will be shared with the sponsor.

Tags: Call Center - Contact, CRM Software, Sales Force Automation		   
whitepaper TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)2008-07-18 Inside CRM
  This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists out practices that will help you develop and build strong tech/customer relationships that will develop an effective and rewarding customer rapport.

Inside CRMNote: This premium editorial content is underwritten by Inside CRM. The registration information you provide will be shared with the sponsor.

Tags: CRM Software, Sales Force Automation, Strategic Planning		   
whitepaper TechRepublic Resource Pack: Taking Another Look at CRM2008-07-18 TechRepublic
  If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white papers explain how CRM tools can help you more rapidly respond to your customers' changing needs.

Inside CRMNote: This premium content is underwritten by Inside CRM. The registration information you provide will be shared with the sponsor.

Tags: CRM Software, Sales Force Automation, Resources Mgmt., Strategic Planning		   
whitepaper July 10th: Just MASH Marketing: The Customer Reference Mashup2008-07-10 Serena Software
  Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at 12:00 pm ET / 9:00 am PT, which will feature a demo of Serena's Pre-Built Customer Reference Mashup.

See how Serena Marketing utilizes the Customer Reference Mashup to ensure use of the most current customer success stories, track customer approvals, enforce internal approval and notification processes, know the ROI of the customer reference program, and more!

Tags: Call Center - Contact, CRM Software, Business Management, Sales - Marketing		   
whitepaper Bank Enhances In-House Software Development With Technical Experts, Saving ?25,0002008-07-01 Microsoft
  Halifax Bank of Scotland (HBOS) is one of the largest banks in the United Kingdom. Employees at its in-house software development centre urgently wanted to improve the performance of an application used in the Human Resources (HR) department. HBOS engaged two Microsoft Application Development Consultants (ADCs) who quickly delivered improvements to the HR application. This project became a turning point for the development centre. It established a strong partnership with the ADCs, who helped make the overall development environment more efficient. They have since put HBOS in touch with industry experts, enhanced employees' technical skills, and improved the development life cycle.

Tags: HR, Application Development		   
whitepaper Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support2008-07-01 NTRglobal
  Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their desks. But why not save a lot of time and solve them all from your desk?

You see, NTRsupport puts the power of remote screen-sharing at your fingertips. Which means that with just a few clicks of your mouse, you can take control of employees' or customers' PCs or Macs, quickly diagnose their problems, and solve them, all without leaving your desk.

But don't take NTRglobal's word for it, try a fully-functional 15-day free trial to prove how remote support can make your life a lot easier!
  • Diagnose and resolve problems faster than ever.
  • Provide end-to-end support that's easy to access and extremely secure.


Tags: Customer Support Services		   
whitepaper Specialized Healthcare IT Help Desk Solutions: The Help Desk's Impact on Patient Care and Operational Performance2008-07-01 CareTech Solutions
  The adoption and implementation of complex, high availability Information Technology (IT) systems in the healthcare arena has been on the rise since the 1970's. Decades later, this practice is only escalating and is speculated to continue in the future. One consequence of this trend seems to be evermore clear: the evolution of these systems and their deepened integration into the healthcare environment have now, more than ever, placed the hospital CIO in a position of direct influence on the quality of patient care. As hospitals continue to leverage information technology to affect improvements in patient care, reduce costs and maximize their operations, CIOs and IT decision makers will face the challenge of finding ways to provide support services to users of these mission-critical systems.

Tags: Customer Support Services		   
whitepaper Die Schweizerische Post Transforms Business With Expanded Market and Customer Insight2008-07-01 Oracle
  Die Schweizerische Post (Swiss Post) is the second largest employer in Switzerland. It provides the public and business community with postal, payment, and passenger transport services. Die Schweizerische Post (Swiss Post) wanted to implement strategic reorientation in the wake of the liberalization of the postal market in Switzerland. The challenge was to analyze the market and identify new business opportunities and enhance focus on customer care and service to drive profitability in the new environment. Swiss Post analyzed market and business opportunities using the target account selling method supported by Oracle's Siebel applications and introduced Siebel Customer Relationship Management (CRM) applications to create an environment that enables the organization to optimize opportunities, value, and customer service.

Tags: CRM Software, Accounting Applications		   
whitepaper Interseroh Improves Effectiveness of Sales and Marketing With Integrated, Hosted Solution2008-07-01 Oracle
  The Interseroh Group wanted to improve customer data and contact management to drive higher levels of customer service and enhance planning and control of sales activities to improve sales force effectiveness. The challenge was to enable access to complete contact history to enhance service as well as cross-selling and up-selling activities extend the company's ability to analyze marketing campaign metrics, ultimately improving effectiveness. As a solution Interseroh Group created a 360-degree view of the customer by integrating heterogeneous Customer Relationship Management (CRM) applications, including an Interseroh quote application, Enterprise Resource Planning (ERP) components, and other internet fee-based services (e.g. Euwid, Google Maps, XING).

Tags: CRM Software, ERP