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 TitleDate AddedCompany
whitepaper King Faisal Specialist Hospital and Research Center Optimizes IT Investment and Leverages Best Practices2008-07-01 Oracle
  King Faisal Specialist Hospital and Research Center wanted to elevate IT operations and standards to best-practice levels and ensure enterprise-wide visibility and insight into daily operations, including critical medical supply inventory levels. The challenge was to ensure stability and scalability of the center's Enterprise Resource Planning (ERP) system in both in-country and international facilities. King Faisal Specialist Hospital and Research Center worked with Oracle Partner EVOSYS to optimize use of management and planning features in Oracle Inventory Management to support continued corporate growth and enable proactive budgeting as well as improved visibility across the enterprise to better identify and mitigate financial and operational risk, improve performance, and enhance customer service.

Tags: ERP, Warehouse Inventory Management		   
whitepaper L'Oreal Brasil Integrates Data From Call Center to E-Commerce and Extracts Reports in Minutes2008-07-01 Oracle
  L'Oreal Brasil wanted to implement a customer relations system to integrate many call center services - customer service, beauty professional services, and skin surveillance - with the e-commerce system and advertisement agencies databases. The challenge was to adopt a solution to cross reference data in order to drive launchings, monitor customer reactions, and develop fidelity among other marketing actions. L'Oreal Brasil worked with UniOne Consulting and Oracle Consulting to implement Oracle's Siebel CRM, already used at the company headquarters, to integrate all consumer databases used by the corporation and ensured improved navigation for call center users, providing more fields onscreen, processes with text files and photos, and attachments with consumer e-mails.

Tags: Call Center - Contact, CRM Software		   
whitepaper Advanced Customer Services Answer the Call for Alltel2008-07-01 Oracle
  As the owner and operator of America's largest wireless network, Alltel answers to more than 11 million customers. When so many customers depend on a wireless service, it is important to keep its critical systems functioning seamlessly. Even a minor outage can be devastating to the company's reputation. It's for this reason that Alltel turned to the Oracle Solution Support Center - one of Oracle's Advanced Customer Services. An enhancement to Oracle Premier Support, Advanced Customer Services gives customers a choice of flexible, proactive support services to suit their specific needs. Since 2003, Alltel has relied on the Solution Support Center, the most comprehensive of these packages, to optimize and enhance its Oracle environment.   
whitepaper Schroders Optimizes Employee Relationship Management Globally With Performance-Driven HR2008-07-01 Oracle
  Schroders wanted to leverage staff skills for business growth while incentivizing employee performance and loyalty in the competitive financial services sector through world-class, competitive remuneration packages and benefit from advanced HR technology to maximize value of human capital worldwide and align planning to global needs. The challenge was to increase flexibility and scalability to manage ongoing structural reorganizations needed for Schroders' continued market leadership in the rapidly changing financial sector. Schroders commissioned Oracle Certified Advantage Partner Symatrix to replace legacy HR solution with Oracle Human Resources Management to create a global, integrated HR platform.

Tags: Finance, HR		   
whitepaper Hanjin Shipping Uncovers Sales Opportunities With New CRM System2008-07-01 Oracle
  Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. In 2007, Hanjin Shipping celebrated its 30th anniversary and launched its vision for the next 10 years. As part of its Vision 2017 initiative, the company made a commitment to improve service and increase customer satisfaction. To achieve this, Hanjin Shipping replaced an ageing Customer Relationship Management (CRM) system with an Oracle Siebel CRM platform. The new system enabled the company to integrate sales and service processes and undertake in-depth customer analysis. As a result, both sales and customer service staff have a better understanding of client needs and market trends.

Tags: CRM Software, Sales - Marketing		   
whitepaper Sports Community Web Site Extends Offerings Through Software-Plus-Services Approach2008-07-01 Microsoft
  TeamZoneSports founders wanted to offer members several ways to connect with teammates and share information. They chose a software-plus-services approach and such technologies as the Microsoft Silverlight browser plug-in and Microsoft Office Communications Server 2007 to deliver multiple avenues of communications. As a result, members enjoy a flexible, feature-rich experience, and TeamZoneSports maintains development agility for fast time-to-market.

Tags: Software Engineering		   
whitepaper Advisory Firm Grows Business With Flexible Licensing Agreement, Integrated Technology2008-07-01 Microsoft
  When McGrathNicol began in Australia in 2004, one of many challenges the company's management faced was to choose technology that would provide immediate returns and long-term value. The company evaluated various licensing strategies that would deliver initial cost savings and long-term benefits and found both in an integrated Microsoft solution acquired through a Microsoft Enterprise Agreement. The solution covers the latest Microsoft desktop software and server products, as well as ongoing maintenance benefits under one comprehensive license agreement. Using its Enterprise Agreement, McGrathNicol has achieved considerable cost savings while upgrading to the latest Microsoft technologies. Now employees stay productive and the company continues to strengthen its competitive edge.

Tags: Customer Support Services		   
whitepaper Online Retailer Improves Efficiency With New Operating System, Sales Jump 257 Percent2008-07-01 Microsoft
  Online retailer Bow.it needed an IT solution to help it keep pace with the 3,500 orders it processed each month and lay the foundation for future growth. Bow.it saw early adoption of the Windows Vista Business operating system as an opportunity to dramatically increase efficiency and customer service. Bow.it now processes 9,000 orders per month, spends 20 percent less time handling customer inquiries, and has increased revenue by 40 percent.

Tags: Sales - Marketing, Windows Vista		   
whitepaper Dell PartnerDirect Helps Redapt Systems Save 5% of Revenue and Do More for Its Customers2008-07-01 Dell
  IT services provider Redapt Systems wanted to offer Dell hardware and domain expertise to its customers, yet did not want to introduce additional complexity into its business model. Dell PartnerDirect offers a flexible and efficient channel program. By partnering directly with Dell, Redapt and its customers benefit from easy access to a wide range of IT expertise, as well as delivery of hardware and services.

Tags: Application Servers		   
whitepaper Ecuador Bank Boosts Business With Customer Relationship Management Tool2008-06-26 Microsoft
  Banco de Guayaquil, a leading private bank in Ecuador, wanted to offer a more personalized service to its 1.3 million clients by adopting a Customer Relationship Management (CRM) system. The bank aimed to offer customers bundled services from its various subsidiaries to help boost profits. It chose Microsoft Dynamics CRM version 1.2, to better align its sales and customer services strategies, and now plans to upgrade to Microsoft Dynamics CRM 3.0.

Tags: CRM Software