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 TitleDate AddedCompany
whitepaper Promoting Growth through Incentive Compensation Management2009-10-13 Varicent
  Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.

Tags: Customer Management, Customer Management, Customer Management, Business Functions		   
whitepaper Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets2009-10-02 Aster Data
  A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of analyzing petabyte scale data, Google pioneered a software framework called MapReduce for high speed processing of large amounts of both structured and unstructured data. This white paper examines a data analytics tool that brings together the expressive flexibility and performance of the MapReduce framework with the rich functionality and familiarity of ordinary SQL, enabling developers and analysts to do more with business data.

Tags: Customer Management, Enterprise Planning, Data Tools, Business Functions		   
whitepaper Beyond Reporting: Requirements for Large-Scale Analytics2009-10-02 Aster Data
  As organizations seek to gain greater value from their data warehousing investments, they invariably look to push the envelope of their front-end environment and supplement reporting with more powerful analytics. Providing adequate support for the analysts and analytic applications is challenging. This white paper provides a comparison of basic reporting vs analytics; an overview of the components, benefits and challenges of analytical tools; the technology requirements for analytical platforms; and four best practices to implement when optimizing your analytics environment.

Tags: Customer Management, Data Tools, Data Tools, Business Functions		   
whitepaper Optimizing Sales Messaging: The Impact of What You Say on Sales Performace2009-10-01 Citrix Online
  Is what you say as important as what you sell?

Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can directly affect your ROI.

Tags: Customer Management, Data Tools, Internet and Web, Business Functions		   
whitepaper Selling Smarter in 2009 and Beyond with Remote Selling2009-10-01 Citrix Online
  Discover how to increase sales efficiency and productivity with fewer resources.

This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. From customer prospecting to retention, online meetings can enable instant product demos, ad hoc contract collaboration, product training and much more.

Tags: Enterprise Planning, Customer Management, Business Functions, Office Suites		   
whitepaper 5 Essential Strategies for Making the Right First Impression2009-10-01 Citrix Online
  It's no easy task securing the full attention of decision makers, even for just a few minutes.

This new eBook identifies 5 essential strategies for creating highly effective initial meetings that ultimately lead to sales success.

Tags: Internet and Web, Customer Management, Customer Management, Business Functions		   
whitepaper Dopharma Holding BV Increases Insight Into Enterprise Financial Data and Sales Forecasts2009-10-01 Oracle
  Dopharma Holding BV wanted to migrate the company's Netherlands offices to an updated enterprise resource planning solution to streamline sales processes and integrate a new sales office in Romania into the company's existing IT environment. The challenge was to provide a solution that makes it easier for users to calculate business-specific price scales and reductions and reduce the risk of errors in calculations and stock management, such as for deliveries and production. Dopharma Holding BV worked with Oracle Partner Dekker & van Oosterhout and leveraged its knowledge of Dopharma's business processes to ensure a smooth and efficient upgrade of the company's Oracle E-Business Suite solution.

Tags: Enterprise Planning, Business Functions		   
whitepaper DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes2009-10-01 Oracle
  DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to manage consumer sales and a retail network of more than 5,000 dealers. DIRECTV, Inc. implemented Oracle CRM On Demand to provide a centralized repository for more than 600 sales and support representatives and, by integrating with a mobile system from Antenna Software, empower agents with real-time, mobile information.

Tags: Customer Management, Business Functions		   
whitepaper The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success2009-09-21 Microsoft
  An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge. Making the right choice can not only avert implementation disaster, but can also help you secure your organization's competitive edge.

Tags: Enterprise Planning, Customer Management, Business Functions, IT Budgeting		   
whitepaper Turning customer interaction into profitable relationships2009-09-08 Pitney Bowes
  Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent across the range of media channels people use today. Read the report from analyst Quocirca to learn why and how the development of a CCM strategy transforms the impact of customer communications at every customer touch point, controlling cost, driving operational efficiencies and building customer loyalty.

Tags: Workflow Management, Data Infrastructure, Business Functions, Business Functions