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Title Date Added Company

Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report 2008-10-08 siemens

Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report.

Tags: Resources Mgmt., Strategic Planning, ITIL

ITIL - Service Approach for Siemens Enterprise Communications 2008-10-08 siemens

The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities.

Tags: Resources Mgmt., Strategic Planning, ITIL

A Guide to Providing Proactive Protection to Consumer Online Transactions 2008-08-02 Verisign

This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting business online, authentication trends, and what can be done by businesses to better protect consumers online.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services

Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation 2008-07-15 Verisign

This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requirement for continued customer participation in online interactions and commerce. It further explains how the network effect can help drive widespread consumer adoption of strong authentication, and the significant benefits available to organizations that choose to participate.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services

Five Strategies for Reducing the High Cost of Online Consumer Authentication 2008-06-05 Verisign

This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers, join a network, choose a solution that enables interoperability and to use a trusted provider.

Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services

Why, What, Where and How of Outsourcing 2008-05-02 S5 Systems

There are several good reasons why it would make sense to outsource the next project. It is however best that the reason of "Why" is identified and clearly understood. It is important the "Why" aligns with the company culture and requirements. Once the "why" is answered, this white paper provides necessary guidelines on "What to outsource", "Where to outsource" and "How to outsource". This paper formalizes the important and necessary steps required to initiate and successfully complete an outsourced project.

Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management 2008-05-01 Serena Software

In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you and your company can easily manage, evaluate, and execute on your resource demands. After reading this white paper you will have a clear understanding of:

What Demand Management is (basic and advanced)

Common sources of demand on resources

How to approach various Demand Management scenarios

Tags: Strategic Planning, Methodology, Services, IT Reliability

The new information agenda: do you have one? 2008-04-16 IBM

An information agenda serves as both strategy and tactical roadmap, bringing together the people, processes and technology necessary for a CIO to transform information into a trusted business asset.
Read this white paper to find out the latest information around this topic

Assessing the Role of IT in BPO Success: 2008 Market Study Update 2008-03-17 EquaTerra

Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort. Buyers must clearly understand the enabling and debilitating impacts that the chosen provider's IT environment, as well as their own current and retained IT environment, will have on their BPO efforts. The BPO sourcing process must thoroughly assess the capabilities of candidate service providers' IT solutions.

On-Demand or On-Premise? Software Best Practices for Midsize Businesses 2008-03-07 SAP

This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you.

Tags: ERP, Business Management, MSP, Cost Control - Risk Mgmt.

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Title	Date Added	Company
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report	2008-10-08	siemens
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading their latest "big idea" report. Tags: Resources Mgmt., Strategic Planning, ITIL
ITIL - Service Approach for Siemens Enterprise Communications	2008-10-08	siemens
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities. Tags: Resources Mgmt., Strategic Planning, ITIL
A Guide to Providing Proactive Protection to Consumer Online Transactions	2008-08-02	Verisign
This is a guide to help online businesses to proactively protect customers. The whitepaper discusses the impact of the continually growing number of consumers conducting business online, authentication trends, and what can be done by businesses to better protect consumers online. Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services
Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation	2008-07-15	Verisign
This white paper introduces the concept of a shared two-factor authentication network, and discusses why a shared network for strong authentication is an essential requirement for continued customer participation in online interactions and commerce. It further explains how the network effect can help drive widespread consumer adoption of strong authentication, and the significant benefits available to organizations that choose to participate. Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services
Five Strategies for Reducing the High Cost of Online Consumer Authentication	2008-06-05	Verisign
This whitepaper discusses the five strategies businesses can take to reduce the high costs of online consumer authentication. VeriSign suggests methods to protect brands, understand customers, join a network, choose a solution that enables interoperability and to use a trusted provider. Tags: Sales - Marketing, Cost Control - Risk Mgmt., Strategic Planning, Services
Why, What, Where and How of Outsourcing	2008-05-02	S5 Systems
There are several good reasons why it would make sense to outsource the next project. It is however best that the reason of "Why" is identified and clearly understood. It is important the "Why" aligns with the company culture and requirements. Once the "why" is answered, this white paper provides necessary guidelines on "What to outsource", "Where to outsource" and "How to outsource". This paper formalizes the important and necessary steps required to initiate and successfully complete an outsourced project.
Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management	2008-05-01	Serena Software
In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you and your company can easily manage, evaluate, and execute on your resource demands. After reading this white paper you will have a clear understanding of: What Demand Management is (basic and advanced) Common sources of demand on resources How to approach various Demand Management scenarios Tags: Strategic Planning, Methodology, Services, IT Reliability
The new information agenda: do you have one?	2008-04-16	IBM
An information agenda serves as both strategy and tactical roadmap, bringing together the people, processes and technology necessary for a CIO to transform information into a trusted business asset. Read this white paper to find out the latest information around this topic
Assessing the Role of IT in BPO Success: 2008 Market Study Update	2008-03-17	EquaTerra
Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort. Buyers must clearly understand the enabling and debilitating impacts that the chosen provider's IT environment, as well as their own current and retained IT environment, will have on their BPO efforts. The BPO sourcing process must thoroughly assess the capabilities of candidate service providers' IT solutions.
On-Demand or On-Premise? Software Best Practices for Midsize Businesses	2008-03-07	SAP
This paper from SAP and CIO Magazine recaps some of myths about SaaS and provides a framework for an honest self-assessment of your organization's needs and which software model is right for you. Tags: ERP, Business Management, MSP, Cost Control - Risk Mgmt.